Starbucks
7741 Gateway Ln NW, Concord
(704) 979-1982
Recent Reviews
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Long waits on Saturday mornings. I get it’s a popular day but over 20 minute wait for cup of black coffee. Customers lined up like crazy inside and staff prioritizing drive through while customers are waiting in the store and giving up and walking out. They don’t look up, say hi, or even give an idea of how long we will be in this line. I don’t mind waiting but the lack of service or communication is frustrating.
Service: 1
Standard Starbucks location. Smaller side. Good service. Good lattes.
Atmosphere: 3
Food: 3
Service: 4
Visited during mid-afternoon (along with 3 other cars) and the place was closed. No explanation.
Atmosphere: 1
Food: 1
Service: 1
Strawberry and Creme
Atmosphere: 5
Service: 5
they didn’t get my order right and i’m really upset because i was looking forward to this drink all day
Atmosphere: 1
Food: 1
Service: 1
Incompetent staff, they kept me waiting for more than half an hour for my order to tell me that they didn't have any more sandwich than what I ordered just because they gave priority to the Drive thru and not to those of us who were inside the restaurant waiting for our orders
Atmosphere: 1
Food: 1
Service: 1
A great evening out with great products at a great price. Wonderful customer service staff.
Atmosphere: 5
Food: 5
Service: 5
Good vibes all around. Tis the season for those special holiday drinks and hot cocoa!
Atmosphere: 5
Food: 5
Service: 5
I recently visited this Starbucks location, and my experience was deeply disappointing and concerning. When I arrived to pick up my drink, I waited for about 10 minutes without any assistance. Eventually, an employee came out of the back room and asked how she could help, letting me know my drink would be made shortly. I could tell the lone drink maker was overwhelmed, and I understand how stressful that must have been for her.
However, what truly alarmed me was the unsanitary environment and handling of my drink. The ticket for my drink was passed to an employee who had been sweeping the floor without gloves. He had a visible cut on his hand and mentioned he was bleeding, yet he continued to make my drink without taking proper sanitary precautions. Additionally, the utensils being used appeared unclean, and the general state of the workspace, including the floors, was very unsanitary.
As a pregnant customer, I am particularly cautious about hygiene, and this experience left me deeply concerned for the cleanliness and safety standards at this location. I did not feel comfortable drinking the beverage I received, and while I was in a rush and could not address the issue at the time, I plan to return to have my drink remade.
This was by far the worst experience I have ever had at a Starbucks. I strongly urge the management to prioritize cleanliness and proper food handling practices to ensure the safety and satisfaction of their customers. This is not the standard I expect from Starbucks, and I hope these issues will be addressed immediately.
Atmosphere: 1
Food: 1
Service: 1
Great coffee and service as always!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always a 10/10! Got the iced caramel brûlée, delicious!
Atmosphere: 5
Food: 5
Service: 5
Very efficient, clean and staff was so friendly.
Atmosphere: 5
Food: 5
Service: 5
The girl at the window was extremely rude in how she spoke to me when I asked about my order. Typically I have great service in general at Starbucks but this was not that. She could have explained what she had to say with less attitude.
Food: 5
Service: 2
Great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Different Coffees and Pumpkin Bread, Very Berry Starbucks Refreshers, Cheese Danish, Lemonade
Just order a day before the coffee will still be warm!
Service: 3
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