Update: I want to extend my appreciation to the manager, Katie, who contacted me to address the situation effectively. She made every effort to resolve the issues at hand. I also want to commend Tim for promptly correcting my husband’s and my order. I am grateful for their dedicated service and for acknowledging the shortcomings in the behavior of the staff, which is typically expected from someone in a managerial position.
My husband and I visited the establishment on February 27th, around 7:00 to 7:20 p.m. During our visit, we encountered a staff member at the sandwich station who displayed rude and unprofessional behavior. She loudly remarked that customers should prepare their own food and made an inappropriate comment about the quantity of food being ordered. This was an unprecedented experience for us, and I believe her conduct warrants serious consideration, including potential termination. She would find it challenging to thrive as an employee at Chick-fil-A, given that the drive-thru and dining area regularly serve between ten to fifteen vehicles daily, with a similar number of patrons in the dining space.
Furthermore, my husband and I were served lukewarm roast beef sandwiches. To our surprise, the employee voiced her displeasure when we asked for cheese sauce to be included. Since we were paying customers, it strikes me as unreasonable for her to grumble about performing her job duties, particularly as she opted to work in this environment.
Atmosphere: 3
Food: 5
Service: 5
Julia Bivens
First time eating at this one. Came thru drive thru. Was happy with the grade. 98.5. Was not happy at all with food. Had to wait a while which is ok if the food would be fresh. It was far from that. Food was cold and old. The sandwich was ridiculously puny and somewhere the nuggets. That here hard and dried up. Only good thing was at least sandwich was warm. Was not impressed at all.
Food: 1
Service: 4
Ricky Castle
Completely messed my order up
Atmosphere: 1
Food: 1
Service: 1
Jermaine Fuller
Clean restaurant, great service on the Friday night that we visited.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
I’m Just Bloggin
Food was great and the service was fast, the only issue is the dining area needs to be more tidy.. the floors and tables wasn’t cleaned.
Atmosphere: 3
Food: 5
Service: 5
Shawn Tuskey
This location always has friendly people running the drive through
Food: 5
Service: 5
Recommended dishes: Super Roast Beef, Fries
Jim Zabriskie
Staff is very nice and polite here All I can really say is they have the meat!
I recently had a wonderful experience with Ashley, who provided exceptional customer service. Her genuine warmth and politeness were truly refreshing. She listened carefully to my needs and offered thoughtful solutions, showing how much she cares about her job and customers. It's rare to find someone so dedicated and kind, making Ashley a true asset to any team. Thank you, Ashley, for making my experience memorable!
Atmosphere: 5
Food: 5
Service: 5
mike sharpe
Food is great but you get my tea wrong Everytime.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Roast Beef
Todd Canipe
Had to wait a little but the crew was great! Food was outstanding!
None of the staff there cared about Getting my food order together, It took twice as long as it should have,
Atmosphere: 4
Food: 3
Service: 1
Melissa Rivera
Called because my card was used twice altho never been to this location. Bank refunded and fixed my end of things but when I called JUST NOW to speak to somebody about it, manager answered with "WHO DIS? DAMN".SERIOUSLY?! I get it's fast food but YOU'RE IN MANAGEMENT. Take pride and be professional!!! Gracious!!!
Service: 1
Terry Dayton
Very slow on getting one order ready but friendly people
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: French Dip, Fries, Double Roast Beef
Sha Val
Went thru the drive thru- no lines- ordered my food, went to the window-paid- waited about 10 min for them to make my food- there was about 5 cars behind me now. Very slow service. They need more people to work there and I see black guys are on there phones- Bad customer service- you need to discipline your staff to be fast and efficient, friendly and when working to not be on there phones.
Parking: Location is a great place but coming outta Arby’s kinda sucks- a lot of cars coming from both direction and sometimes there’s traffic.
Update: I want to extend my appreciation to the manager, Katie, who contacted me to address the situation effectively. She made every effort to resolve the issues at hand. I also want to commend Tim for promptly correcting my husband’s and my order. I am grateful for their dedicated service and for acknowledging the shortcomings in the behavior of the staff, which is typically expected from someone in a managerial position.
My husband and I visited the establishment on February 27th, around 7:00 to 7:20 p.m. During our visit, we encountered a staff member at the sandwich station who displayed rude and unprofessional behavior. She loudly remarked that customers should prepare their own food and made an inappropriate comment about the quantity of food being ordered. This was an unprecedented experience for us, and I believe her conduct warrants serious consideration, including potential termination. She would find it challenging to thrive as an employee at Chick-fil-A, given that the drive-thru and dining area regularly serve between ten to fifteen vehicles daily, with a similar number of patrons in the dining space.
Furthermore, my husband and I were served lukewarm roast beef sandwiches. To our surprise, the employee voiced her displeasure when we asked for cheese sauce to be included. Since we were paying customers, it strikes me as unreasonable for her to grumble about performing her job duties, particularly as she opted to work in this environment.
Atmosphere: 3
Food: 5
Service: 5
First time eating at this one. Came thru drive thru. Was happy with the grade. 98.5. Was not happy at all with food. Had to wait a while which is ok if the food would be fresh. It was far from that. Food was cold and old. The sandwich was ridiculously puny and somewhere the nuggets. That here hard and dried up. Only good thing was at least sandwich was warm. Was not impressed at all.
Food: 1
Service: 4
Completely messed my order up
Atmosphere: 1
Food: 1
Service: 1
Clean restaurant, great service on the Friday night that we visited.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Food was great and the service was fast, the only issue is the dining area needs to be more tidy.. the floors and tables wasn’t cleaned.
Atmosphere: 3
Food: 5
Service: 5
This location always has friendly people running the drive through
Food: 5
Service: 5
Recommended dishes: Super Roast Beef, Fries
Staff is very nice and polite here All I can really say is they have the meat!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef, Classic Roast Beef, Arby's Sauce Packet, Classic Beef 'N Cheddar
I recently had a wonderful experience with Ashley, who provided exceptional customer service. Her genuine warmth and politeness were truly refreshing. She listened carefully to my needs and offered thoughtful solutions, showing how much she cares about her job and customers. It's rare to find someone so dedicated and kind, making Ashley a true asset to any team. Thank you, Ashley, for making my experience memorable!
Atmosphere: 5
Food: 5
Service: 5
Food is great but you get my tea wrong Everytime.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Roast Beef
Had to wait a little but the crew was great! Food was outstanding!
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
New burger is delicious
Atmosphere: 5
Food: 5
Service: 5
None of the staff there cared about Getting my food order together, It took twice as long as it should have,
Atmosphere: 4
Food: 3
Service: 1
Called because my card was used twice altho never been to this location. Bank refunded and fixed my end of things but when I called JUST NOW to speak to somebody about it, manager answered with "WHO DIS? DAMN".SERIOUSLY?! I get it's fast food but YOU'RE IN MANAGEMENT. Take pride and be professional!!! Gracious!!!
Service: 1
Very slow on getting one order ready but friendly people
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: French Dip, Fries, Double Roast Beef
Went thru the drive thru- no lines- ordered my food, went to the window-paid- waited about 10 min for them to make my food- there was about 5 cars behind me now. Very slow service. They need more people to work there and I see black guys are on there phones- Bad customer service- you need to discipline your staff to be fast and efficient, friendly and when working to not be on there phones.
Parking: Location is a great place but coming outta Arby’s kinda sucks- a lot of cars coming from both direction and sometimes there’s traffic.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Roast Beef
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