Bruegger's Bagels

Came here on Sunday 1/4/26 to order a breakfast sandwich. As I walked in, I placed my order with a young lady who seemed extremely irritable. I received no greeting, just a “what do you want”. I placed my order and reluctantly pressed the one dollar tip button, and after my payment was completed, I requested a couple of pepper packets to be told they don’t have pepper. I used to come here often and would always order the same sandwich along with a couple of pepper packets. Why would a place that sells food not have salt and pepper packets?
So of course, the same young lady is the one who prepped my food. While I’m standing directly in front of her, she screams my order out loud. As I took my bag from her, I said, thank you, and as you probably guessed, I received no response.

If you hate your job this much, find another one.
This place used to be really good, but I see the reviews reflect the opposite. What a shame.

One more thing to add - after taking a bite out of the sandwich, I can clearly tell the quality of the food has gone downhill as well.

Atmosphere: 1

Food: 2

Service: 1

I came to this location at least once a month. Today when I went in I order bagels and asked that they were sliced. The women told me sorry they are already boxed. When I explained that I asked 3 times that they be sliced when I ordered she aggressively started throwing them in the slicer to the point that some fell on the floor. Hope she has a better day!

Atmosphere: 1

Food: 5

Service: 1

The staff there is always very courteous and welcoming...even during a Saturday breakfast rush!

Atmosphere: 5

Food: 5

Service: 5

This place has really gone downhill. The menu selection is a joke for lunch and my bagel didn’t seem all that fresh. You can’t even hear the person making your sandwich. I had the turkey everything bagel and didn’t understand the cold marinara sauce. Nobody was in the restaurant at all which should have told me something.

Atmosphere: 2

Food: 2

Service: 2

Horrible. Worst bagels ever. Putting a bagels in a warming oven is not toasted. Entire place is nasty. Maybe management should stop by and help. Maybe they should just close

Atmosphere: 1

Food: 1

Service: 1

Someone needs to clean this place. No excuse for the payment terminal and counter to have an in h of dust. I got a look at ice machine as lid was open and it is really gross.

Atmosphere: 2

Food: 4

Service: 4

My bagel was toasted to perfection. Beautiful day to sit on the patio

Atmosphere: 5

Food: 5

Service: 5

I have now been to Bruegger's Bagels twice now. The 1st time was decent, however the employee's behind the counter were less than friendly. During my 2nd visit on 8/10/25, I ordered a toasted sesame bagel with egg and bacon. The bagel was undercooked, a little cold, and not toasted. The egg was acceptable, however the bacon was undercooked & very fatty. Unsure if I'll be back for a 3rd visit. I suggest management to oversee the cooking and the unfriendly employees.

Atmosphere: 3

Food: 2

Service: 2

This past Saturday I ordered a variety of 8 bagels $17) ripoff. But I got only 7 bagels. I asked the girl there did she get 2 of each flavor? She said yes. Got home to Mooresville and saw 1 was missing.. I was also short changed by $4. Didn’t realize till I got home. The bagels are great but they higher dumb ass employees. Who du I contact to rectify this???

Atmosphere: 2

Food: 2

Service: 1

Ordered a blueberry bagel, got cinnamon sugar instead. Bagel looks and tastes odd.

Nice place to come for a quick bite.

I just got the Vermonter and it was delicious. I don't know the lady's name who was working, but she was very friendly. Thank you.

Rude staff and don’t let you dine in. All chairs put up over hour before closing.

Great food, very busy, need to go early before Breakfast rush.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Breakfast Sandwich, Farmhouse, Western

I’ve been coming to the Cornelius Bruegger’s for 15 years, always hoping it will feel like it used to. Unfortunately, every visit leaves me disappointed. The quality of the bagels has declined—they’re often subpar and even burnt. During my last visit, we waited 35 minutes for just three bagels, with only 1 order of 2 bagels ahead of us because of a horribly understaffed shift. When we finally got our bagels they were not of quality at all. My husband was unable to eat his because he has an allergy to guacamole and they cut his bagel with the same knife as another bagel. My bagel was barely toasted and had so much sun-dried tomato you couldn’t taste anything else (Image included). My bagel looked or tasted nothing like the description said.

There was only one incredibly sweet employee working the front, who seemed to have a disability, managing the entire store while a line of customers waited. It was clear they were overwhelmed, yet there was no additional staff to help. We nearly walked out without the bagels we paid for. We watched four customers walk out due to the wait. One lady asked if there were others working with him, and he said yes but they were in the back “cleaning”. I am appalled this location allows one person to be controlling the front by themselves especially during rush hour. This has been the case every time we have visited this location in the past few months. I’m wondering if the others tell this particular worker that he must control the front while on the same shift with him? Historically at this location, there has ALWAYS been two workers up front.

The location is messy, and bagels are almost always sold out, no matter what time we arrive. This place needs at least two workers to keep up with demand and provide a better customer experience. Sadly, it’s not the Bruegger’s I remember, and I’ve decided I won’t be returning to this location.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagel Sandwich