made my simple drink wrong af and employees didnt say anything about it. $8 for a disappointing matcha :(
Atmosphere: 3
Food: 2
Service: 3
anonymous ly
I have issues every time I come to this location. The service is backed up and the associates do not engage with customers for an extended period of time. When there is an issue with my order, I have to stand and wait while they look at me multiple times before addressing me. Once, I ordered food and stood waiting for 10 minutes before I had to ask and then they told me they didn't have it. Today, I ordered a drink, and it's been made the same at every other Starbucks, including this one, but today, they didn't make the drink the way I asked, even after showing them what I ordered on the app. They also said the drink didn't usually come with cold foam, but it's literally pictured with cold foam in the photo on the wall. This is the worst Starbucks I've ever been to. I only come back because it's so convenient, but at this point, it's not even worth it.
Atmosphere: 3
Food: 3
Service: 1
Threak Ezekiel
I've gone here several times and unless one specific woman is there, usually by herself, my order always comes out wrong.
Minor customizations have been either ignored or derailed the entire order. Asking for a cold drink to be prepared hot is met with pure puzzlement while asking to substitute ingredients has had very different, all unfavorable, results. Sometimes they add something I didn't ask for, other times an entirely new drink, and when I ask for the right drink it's almost always an entirely new one of a completely different kind. I won't be going to this place again.
Atmosphere: 3
Food: 3
Service: 1
PencilSticks
My order was ten minutes late. I don’t blame the employee, since there was only a single person working there. Management is to blame.
Atmosphere: 5
Food: 5
Service: 2
Yunice Z
Disappointed! Order couple times and always something wrong:/
Food: 1
Service: 1
Hannah
The workers here are always super nice. I go here often and it is quick and
Atmosphere: 5
Food: 5
Service: 5
ace young
Used to come here a lot, they were friendly and got the order I needed just fine. Lately when I come in it is a wreck. There are many times where no one is at the counter and a Harris Teeter employee has to attempt to take a starbucks order, the area behind the counter looks like a tornado came through, and when there is an actual employee there they can’t really keep up with drink orders. Not their fault, I think they are understaffed and not well managed. Last time I went in I had put in a mobile order and paid already and was told when I got there that the mobile orders were supposed to be turned off that day and they didn’t even have the ingredients to make my drink, so I left with nothing. Again, not the employees fault, but just a warning before you go there in a hurry.
Atmosphere: 2
Food: 4
Service: 1
Dajana yasar
One of the worst customer service wise. There's one lady in particular who is an older whom no matter what day or time I go in to this location, literally does not communicate anything!!! Sje doesn't take your name, or write down the order, for a latte we should wait 35-40 min ?so bad I don’t like that service if you will not be fast with customers then close the store ………
Jonathan Smith
Make sure to check your drinks before walking away. A lot of this is on me, but they consistently under fill my coffee.
This is the best starbucks ever! all the sweetest people including mrs Evetta karen giselle! Best regards for the customers!This wonderful ladies working hard during this pandemic! Bringing joy to so many people ! You feel good after getting your coffee! thank you ?
Angelique Shawn Strother
This is the best starbucks ever! all the sweetest people including mrs Evetta karen giselle! Best regards for the customers!This wonderful ladies working hard during this pandemic! Bringing joy to so many people ! You feel good after getting your coffee! thank you ?
Patrick Murphy
This place sux. Way to much wait time. Will never come back
Terry Little
Great coffee and friendly, helpful staff.
Denise Peake
Traveling through NC and found this Starbucks on gps—ordered two different flavored lattes and both were missing syrup??? How does that happen other than you don’t care….
made my simple drink wrong af and employees didnt say anything about it. $8 for a disappointing matcha :(
Atmosphere: 3
Food: 2
Service: 3
I have issues every time I come to this location. The service is backed up and the associates do not engage with customers for an extended period of time. When there is an issue with my order, I have to stand and wait while they look at me multiple times before addressing me. Once, I ordered food and stood waiting for 10 minutes before I had to ask and then they told me they didn't have it. Today, I ordered a drink, and it's been made the same at every other Starbucks, including this one, but today, they didn't make the drink the way I asked, even after showing them what I ordered on the app. They also said the drink didn't usually come with cold foam, but it's literally pictured with cold foam in the photo on the wall. This is the worst Starbucks I've ever been to. I only come back because it's so convenient, but at this point, it's not even worth it.
Atmosphere: 3
Food: 3
Service: 1
I've gone here several times and unless one specific woman is there, usually by herself, my order always comes out wrong.
Minor customizations have been either ignored or derailed the entire order. Asking for a cold drink to be prepared hot is met with pure puzzlement while asking to substitute ingredients has had very different, all unfavorable, results. Sometimes they add something I didn't ask for, other times an entirely new drink, and when I ask for the right drink it's almost always an entirely new one of a completely different kind. I won't be going to this place again.
Atmosphere: 3
Food: 3
Service: 1
My order was ten minutes late. I don’t blame the employee, since there was only a single person working there. Management is to blame.
Atmosphere: 5
Food: 5
Service: 2
Disappointed! Order couple times and always something wrong:/
Food: 1
Service: 1
The workers here are always super nice. I go here often and it is quick and
Atmosphere: 5
Food: 5
Service: 5
Used to come here a lot, they were friendly and got the order I needed just fine. Lately when I come in it is a wreck. There are many times where no one is at the counter and a Harris Teeter employee has to attempt to take a starbucks order, the area behind the counter looks like a tornado came through, and when there is an actual employee there they can’t really keep up with drink orders. Not their fault, I think they are understaffed and not well managed. Last time I went in I had put in a mobile order and paid already and was told when I got there that the mobile orders were supposed to be turned off that day and they didn’t even have the ingredients to make my drink, so I left with nothing. Again, not the employees fault, but just a warning before you go there in a hurry.
Atmosphere: 2
Food: 4
Service: 1
One of the worst customer service wise. There's one lady in particular who is an older whom no matter what day or time I go in to this location, literally does not communicate anything!!! Sje doesn't take your name, or write down the order, for a latte we should wait 35-40 min ?so bad I don’t like that service if you will not be fast with customers then close the store ………
Make sure to check your drinks before walking away. A lot of this is on me, but they consistently under fill my coffee.
Everyone before me and after me got whip cream.
Restaurantji Recommends
This is the best starbucks ever! all the sweetest people including mrs Evetta karen giselle! Best regards for the customers!This wonderful ladies working hard during this pandemic! Bringing joy to so many people ! You feel good after getting your coffee! thank you ?
This is the best starbucks ever! all the sweetest people including mrs Evetta karen giselle! Best regards for the customers!This wonderful ladies working hard during this pandemic! Bringing joy to so many people ! You feel good after getting your coffee! thank you ?
This place sux. Way to much wait time. Will never come back
Great coffee and friendly, helpful staff.
Traveling through NC and found this Starbucks on gps—ordered two different flavored lattes and both were missing syrup??? How does that happen other than you don’t care….
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