Half the time they forget to tell you they are out of bread
Juggy Juggs
I've never experienced a bad Steak 'n Shake and to be completely honest I don't know how you could mess it up this bad. The staff seemed a little nervous, but they were very nice and considerate though all 4 of the items I ordered somehow got messed up in such a bewildering way. The first thing I ordered was a bacon steak burger with no ketchup, no lettuce, no tomato, and Cajun sauce then I ordered a large fry with that same order. The second order was for a regular cheese steak burger with no ketchup and extra pickles with a side of cheese fry. When I got the bacon steak burger it had lettuce, tomato, and ketchup with a meat patty that was about the same thickness as four pieces of your standard printer paper with the Cajun sauce in a small container on the side and a small fry. The second order had no pickles, half of a printer paper patty and a regular fry. I never understood the horrors of eating on campus, but I learned real quick today.
Scritters Witler
The food is good, but it's desperately understaffed. Orders take a while, and are wrong somewhat frequently. Also ran by the campus' food provider Aramark, which means ordering food is a hassle, and the menu is limited.
Immy CM
I don't think I ever had a good experience here....
Logan Osborne
Higher quality than cafeteria food
John Chapman
Great Frisco melt
Andrea Hall
Did not like my first visit for 3 ppl to eat there costed 30.00 and that is way to much I will not go back again and the food was not that good
Trey P.
The food is good here, let's make that very clear but on two different occasions I saw a mouse scurrying around near the front counter of the establishment, not eating here again until I know the mice are gone.
chainsawkitteh
Caleb is hands down the most friendly worker here. He's super helpful, makes conversation, and seems more like a friend than just another worker at a restaurant. Highly recommend talking to him when you're having a hard day. In addition he's helped correct my order a few times and I always see him busy. Love this places food, my only complaint is the special milkshakes should also be a meal exchange. Love the late hours, it's the only place open after 11 on campus.
The perfect place to go when everything else is closed on campus.
Silas Waugh
Previous comments are hilarious. The service is neither quick or friendly. Every time I come here the person at the register is rude, incoherent, and decidedly disrespectful. I don't need the Royal treatment, but I am sick and tired of being treated like trash whenever i'm just trying to order dinner. The food tastes good, and the place is state of the art. However, the employees lack basic people skills and are flat out lazy and hateful on a consistent basis. This isn't a complaint against a single employee either. Amazingly, everyone who works the register acts the same way. It's just gotten really old.
sharon beard
Glad they have places to eat late on WCU campus, but place needs to be better maintained as they need to clean more often. Floors sticky, trash overflowing and tables not cleaned often enough.
Jeremy Jones
Great food. Love the steak burgers and the thin cut fries. The milkshakes are good to. The service here is a little confusing, my wife and i ordered two Frisco burger combos and two pepsi's, we were rung up for on Frisco burger combo and 2 pepsi's, then we were also rung up as only paying two dollars. The young lady had to call over two other people to help her, then when asked about our order she replied we are real cheap. She finally asked in the back and they told her she had only rang up one combo, she replied to us asking if it was ok if they gave us the other sandwich and fries. We also noticed ants crawling all over near the booth we were eating in. Overall I am disappointed with the service and the conditions in this location, especially aince it is on Wetern Carolina University's campus in one of their dining facilities.
Ty VanBibber
Takes them and hour to make your meal and they forget your order
Great hospitality
Half the time they forget to tell you they are out of bread
I've never experienced a bad Steak 'n Shake and to be completely honest I don't know how you could mess it up this bad. The staff seemed a little nervous, but they were very nice and considerate though all 4 of the items I ordered somehow got messed up in such a bewildering way. The first thing I ordered was a bacon steak burger with no ketchup, no lettuce, no tomato, and Cajun sauce then I ordered a large fry with that same order. The second order was for a regular cheese steak burger with no ketchup and extra pickles with a side of cheese fry. When I got the bacon steak burger it had lettuce, tomato, and ketchup with a meat patty that was about the same thickness as four pieces of your standard printer paper with the Cajun sauce in a small container on the side and a small fry. The second order had no pickles, half of a printer paper patty and a regular fry. I never understood the horrors of eating on campus, but I learned real quick today.
The food is good, but it's desperately understaffed. Orders take a while, and are wrong somewhat frequently. Also ran by the campus' food provider Aramark, which means ordering food is a hassle, and the menu is limited.
I don't think I ever had a good experience here....
Higher quality than cafeteria food
Great Frisco melt
Did not like my first visit for 3 ppl to eat there costed 30.00 and that is way to much I will not go back again and the food was not that good
The food is good here, let's make that very clear but on two different occasions I saw a mouse scurrying around near the front counter of the establishment, not eating here again until I know the mice are gone.
Caleb is hands down the most friendly worker here. He's super helpful, makes conversation, and seems more like a friend than just another worker at a restaurant. Highly recommend talking to him when you're having a hard day. In addition he's helped correct my order a few times and I always see him busy. Love this places food, my only complaint is the special milkshakes should also be a meal exchange. Love the late hours, it's the only place open after 11 on campus.
Restaurantji Recommends
The perfect place to go when everything else is closed on campus.
Previous comments are hilarious. The service is neither quick or friendly. Every time I come here the person at the register is rude, incoherent, and decidedly disrespectful. I don't need the Royal treatment, but I am sick and tired of being treated like trash whenever i'm just trying to order dinner. The food tastes good, and the place is state of the art. However, the employees lack basic people skills and are flat out lazy and hateful on a consistent basis. This isn't a complaint against a single employee either. Amazingly, everyone who works the register acts the same way. It's just gotten really old.
Glad they have places to eat late on WCU campus, but place needs to be better maintained as they need to clean more often. Floors sticky, trash overflowing and tables not cleaned often enough.
Great food. Love the steak burgers and the thin cut fries. The milkshakes are good to. The service here is a little confusing, my wife and i ordered two Frisco burger combos and two pepsi's, we were rung up for on Frisco burger combo and 2 pepsi's, then we were also rung up as only paying two dollars. The young lady had to call over two other people to help her, then when asked about our order she replied we are real cheap. She finally asked in the back and they told her she had only rang up one combo, she replied to us asking if it was ok if they gave us the other sandwich and fries. We also noticed ants crawling all over near the booth we were eating in. Overall I am disappointed with the service and the conditions in this location, especially aince it is on Wetern Carolina University's campus in one of their dining facilities.
Takes them and hour to make your meal and they forget your order