Went just for a watermelon milkshake because I saw it advertised on their billboard on interstate 77. It was September 1st and I was told watermelon milkshakes were only available July and August. I asked since it was only one day after did they not have the ingredients to still make it, she said they had a whole watermelon but couldn't make it since it was after August. Therefore I didn't order anything they lost my business over one day. Very poor customer service.
Service: 1
loyd munger
Always wonderful service and smiles!!!
Atmosphere: 5
Food: 5
Service: 5
Geoffrey Lamb
I cook out like three times a month and love the food, however whoever you had working on this night, five minutes ago from the posting of this review... absolutely needs to be fired. They are shaming your organization (both the rude girl in the speaker and at the window) plus, it's obvious they hate their jobs - and it is definitely NOT their pleasure to serve anyone. If I go back there and they're still there and not yet fired, I may never come back again. Customers in Denver will only forgive you for that level of rude a time or two, then we go away. Many of your other customers feel the same and aren't saying anything, so you're welcome for the feedback
Atmosphere: 5
Food: 5
Service: 1
shelby mcgrath
Gave me one chicken finger 😐
Michael A Moore
You can not go wrong with cookout. The cost the flavor nothing beats it. Their white cheddar bites are so good, their spicy chicken sandwich, BBQ sandwich and burgers are all good. Don't even get me started on their milk shakes. You gotta stop and try cookout. So good.
Atmosphere: 5
Food: 5
Service: 5
Robert Broadway
Food was good loo
Atmosphere: 3
Food: 3
Service: 3
Donna Rodriquez
food was cold
Food: 2
Service: 3
Regina Nantz
The blonde lady that took our order was rude and not friendly. Our order was not right. We ordered two peanut butter with Reese cup milk shakes, and only one had the Reese peanut butter cups. The other one was only peanut butter. We ordered a blueberry cheese cake shake. They did not add the blueberries. We also ordered two hotdogs and two Cajun fries. One of the fries was turned upside down in the bag and the Cajun seasoning was all over everything in the bag. This made a terrible mess and got all over my car.
Food: 1
Service: 1
Alex Johnson
Underwhelming tasting burger, plus I paid for a double and had to send it back as they gave me a single. Shakes were great.
Atmosphere: 4
Food: 3
Service: 4
Anthony Davis
Always my favorite, I change up my sides all the time.
The drive-thru speaker doesn't work and because of that the cashier constantly gets orders wrong.
I made an order tonight. The combo came out wrong. The sides came out wrong and the Cajun chicken sandwich that I ordered came out without a chicken patty.
It's a crying shame because this cookout used to be the best service fast food in the Denver area and now it's almost one of the worst.
Atmosphere: 1
Food: 2
Service: 1
Christopher Spry
Love the fact they are quick and efficient. Especially when they are busier than hell, having never had a mistake on any my orders.
Atmosphere: 5
Food: 5
Service: 5
Wenzel32
Your speaker/microphone setup is the worst I've ever encountered at any Cook Out. The worker was kind of impatient, though I can understand that about the job.
Her microphone was cutting out, and ours wasn't coming through right. She misheard every single thing we ordered so we had to repeat each item a few times, and then she cut me off while we were trying to do so just so the order could be faster.
In the end, the experience was frustrating, the employee was impatient, and I ended up getting the wrong drink after all of it.
I hate leaving bad reviews at places, but fix your hardware at the very least. This isn't the first time I've had a similar experience at this location.
Atmosphere: 2
Food: 4
Service: 1
Jason Cornell
It's your basic fast food restaurant. Better than most but still nothing special. Staff did not appear to like each other but still did their job
Went just for a watermelon milkshake because I saw it advertised on their billboard on interstate 77. It was September 1st and I was told watermelon milkshakes were only available July and August. I asked since it was only one day after did they not have the ingredients to still make it, she said they had a whole watermelon but couldn't make it since it was after August. Therefore I didn't order anything they lost my business over one day. Very poor customer service.
Service: 1
Always wonderful service and smiles!!!
Atmosphere: 5
Food: 5
Service: 5
I cook out like three times a month and love the food, however whoever you had working on this night, five minutes ago from the posting of this review... absolutely needs to be fired. They are shaming your organization (both the rude girl in the speaker and at the window) plus, it's obvious they hate their jobs - and it is definitely NOT their pleasure to serve anyone. If I go back there and they're still there and not yet fired, I may never come back again. Customers in Denver will only forgive you for that level of rude a time or two, then we go away. Many of your other customers feel the same and aren't saying anything, so you're welcome for the feedback
Atmosphere: 5
Food: 5
Service: 1
Gave me one chicken finger 😐
You can not go wrong with cookout. The cost the flavor nothing beats it. Their white cheddar bites are so good, their spicy chicken sandwich, BBQ sandwich and burgers are all good. Don't even get me started on their milk shakes. You gotta stop and try cookout. So good.
Atmosphere: 5
Food: 5
Service: 5
Food was good loo
Atmosphere: 3
Food: 3
Service: 3
food was cold
Food: 2
Service: 3
The blonde lady that took our order was rude and not friendly. Our order was not right. We ordered two peanut butter with Reese cup milk shakes, and only one had the Reese peanut butter cups. The other one was only peanut butter. We ordered a blueberry cheese cake shake. They did not add the blueberries. We also ordered two hotdogs and two Cajun fries. One of the fries was turned upside down in the bag and the Cajun seasoning was all over everything in the bag. This made a terrible mess and got all over my car.
Food: 1
Service: 1
Underwhelming tasting burger, plus I paid for a double and had to send it back as they gave me a single. Shakes were great.
Atmosphere: 4
Food: 3
Service: 4
Always my favorite, I change up my sides all the time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food and good service.
Atmosphere: 5
Food: 5
Service: 5
The drive-thru speaker doesn't work and because of that the cashier constantly gets orders wrong.
I made an order tonight. The combo came out wrong. The sides came out wrong and the Cajun chicken sandwich that I ordered came out without a chicken patty.
It's a crying shame because this cookout used to be the best service fast food in the Denver area and now it's almost one of the worst.
Atmosphere: 1
Food: 2
Service: 1
Love the fact they are quick and efficient. Especially when they are busier than hell, having never had a mistake on any my orders.
Atmosphere: 5
Food: 5
Service: 5
Your speaker/microphone setup is the worst I've ever encountered at any Cook Out. The worker was kind of impatient, though I can understand that about the job.
Her microphone was cutting out, and ours wasn't coming through right. She misheard every single thing we ordered so we had to repeat each item a few times, and then she cut me off while we were trying to do so just so the order could be faster.
In the end, the experience was frustrating, the employee was impatient, and I ended up getting the wrong drink after all of it.
I hate leaving bad reviews at places, but fix your hardware at the very least. This isn't the first time I've had a similar experience at this location.
Atmosphere: 2
Food: 4
Service: 1
It's your basic fast food restaurant. Better than most but still nothing special. Staff did not appear to like each other but still did their job
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burger, Fries
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