If I could give it a zero I would. EVERYTIME you go in there they fail to acknowledge you.. Not to mention they are rude and look at you sideways. One worker continues to mop the entire floor with me standing there (no wet floor sign) gladly I didn’t fall. But yes absolutely won’t be coming back. And the fact that you are close to Duke.. Hire a whole new crew!
Atmosphere: 1
Food: 1
Service: 1
Orlando Parker Jr.
I ordered a kids scoop for $2.39. The woman handed me my order and said, that will be $3.43 I said the sign says 2.39? She replied, the sign is wrong! I said, not my fault; sounds like an internal issue. She refused to act ethically so I handed them their scoop back. Now who is STUPID? YOU WOULD RATHER WASTE PRODUCT THAN JUST HONOR YOUR LISTED PRICES? make it make sense, y'all!?!?!? Smh
Chantel Mack
If there was any other Baskin Robbin’s in Durham then I’m sure this location would get no business. They have terrible customer service, they are always out of certain flavors. At least if you’re going to be rude, be fully stocked!
Atmosphere: 1
Service: 1
Tashia Townes
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
Tasha Townes
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
Carl Draus
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
Wendy Bivens
The service was very poor. Although I was the onlyperson in line the associate had no time to explain the difference in the menu items as I was requesting. Not the experience I'm used to from this DD in the past years when I worked at Duke.
Atmosphere: 1
Service: 1
Carl D
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
Kathy Murray
Rude and incompetent staff. I ordered a birthday ice cream pie, selected a date and time for pickup, and received a confirmation email. When I went to pick it up they had not even started putting it together. The girl helping me was completely rude like it was my fault the pie wasn't ready. It took another 24 hours for the order to be completed. I barely made it in time for the birthday party. With all the 1 star reviews, it's a wonderful this place is still in business.
Super rude and impatient staff. More intetested in arguing than taking orders. I had to wait 30+ minutes just to order a shake. Staff only seemed inteterested in helping their friends when they showed up. I also had to have a back and forth argument about them not honouring the prices they have posted for 2+ minutes.
Reinaldo Lasanta
Very rude employee lady today working on the drive through…awful customer service. How can you be so upset with so much ice cream around? This is why Brewsters and Coldstone practically have exterminated Baskin Robins. Will never go back.
Jessica Chang
Customers just waiting in line while people behind the counter ignore phone calls and customers waiting.
Amber Stover
Don’t waste your time coming to this location. I requested a mango smoothie not a mango ice drink. Did not receive a receipt, had to turn around and go get a refund.
amorsherie
Great treat after your workout ,,,,,, just lovely people lovely flavours amazing very clean you’ll feel like you want and a little holiday treat yourself
If I could give it a zero I would. EVERYTIME you go in there they fail to acknowledge you.. Not to mention they are rude and look at you sideways. One worker continues to mop the entire floor with me standing there (no wet floor sign) gladly I didn’t fall. But yes absolutely won’t be coming back. And the fact that you are close to Duke.. Hire a whole new crew!
Atmosphere: 1
Food: 1
Service: 1
I ordered a kids scoop for $2.39. The woman handed me my order and said, that will be $3.43
I said the sign says 2.39?
She replied, the sign is wrong!
I said, not my fault; sounds like an internal issue. She refused to act ethically so I handed them their scoop back.
Now who is STUPID? YOU WOULD RATHER WASTE PRODUCT THAN JUST HONOR YOUR LISTED PRICES?
make it make sense, y'all!?!?!? Smh
If there was any other Baskin Robbin’s in Durham then I’m sure this location would get no business. They have terrible customer service, they are always out of certain flavors. At least if you’re going to be rude, be fully stocked!
Atmosphere: 1
Service: 1
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
The service was very poor. Although I was the onlyperson in line the associate had no time to explain the difference in the menu items as I was requesting. Not the experience I'm used to from this DD in the past years when I worked at Duke.
Atmosphere: 1
Service: 1
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
Rude and incompetent staff. I ordered a birthday ice cream pie, selected a date and time for pickup, and received a confirmation email. When I went to pick it up they had not even started putting it together. The girl helping me was completely rude like it was my fault the pie wasn't ready. It took another 24 hours for the order to be completed. I barely made it in time for the birthday party. With all the 1 star reviews, it's a wonderful this place is still in business.
Great Place.....
Restaurantji Recommends
Super rude and impatient staff. More intetested in arguing than taking orders. I had to wait 30+ minutes just to order a shake. Staff only seemed inteterested in helping their friends when they showed up. I also had to have a back and forth argument about them not honouring the prices they have posted for 2+ minutes.
Very rude employee lady today working on the drive through…awful customer service. How can you be so upset with so much ice cream around? This is why Brewsters and Coldstone practically have exterminated Baskin Robins. Will never go back.
Customers just waiting in line while people behind the counter ignore phone calls and customers waiting.
Don’t waste your time coming to this location. I requested a mango smoothie not a mango ice drink. Did not receive a receipt, had to turn around and go get a refund.
Great treat after your workout ,,,,,, just lovely people lovely flavours amazing very clean you’ll feel like you want and a little holiday treat yourself
Loading...