Shut this location down. The store is dirty & the employees don’t know what they’re doing.
Joao Elias
Very sad to find this place degraded to a second-class category with unfriendly service and poor maintenance, especially the restroom.
Tina Ritter
Came to get a shake and walked right back out the door. First let’s start with neither employee acted like I was standing there for about 2 minutes. One employee was mopping the floor and the other was sitting on the counter. The one mopping the floor finally finished then proceeded to put on gloves and ask what I wanted. I politely asked her to wash her hands. She stormed off and the other employee hopped off the counter and walked up to me with her gloves on and messing with her hair. YUCK! I said never mind and started walking out. She yells I can change my gloves and I politely stated no thank you! They have a 95.5 so yah, no thank you!
Desmond Wilson
My wife went to this location to get me a quart of butter pecan hand scoop and she was told that they didn’t have anymore quart containers and they would not serve her. I had to call the store to explain to the staff that 2 pints made a quart and all they had to do was pack 2 pints to equal a quart. They were rude to my wife and this would be the last time we visit this location. This location needs new management or ownership and needs a change in culture. The poor service is unacceptable and the employees act like they don’t want to be there. I make the drive to Raleigh or Morrisville to get my butter pecan now. This Baskin Robbin’s is SORRY!
Rachel Owens
Didn't have my favorite flavor, peanut butter and chocolate. Hopefully it will make an appearance and I can try this location again.
Ree
I'm trans and the lady at the drive thru Refused to speak to me once I got to the window .. she was so nice prior to seeing who I am. Terrible discriminatory customer service. And I found the ice cream kind of nasty, not an exaggeration due to the drama. Not better than goodberries .. just convenient.
Michelle Arriaga
Got there at 6:45pm walked in and the general manager kept saying she was ready to go. A couple came in and was served donuts before I can even order. What sort of leadership is that. She said she couldn't make me a banana boat with all the fixings because they've been put up. She kept saying what else can help you with BEFORE SHE CLOSES. Again what sort of leadership is that? I believe she needs a different position. Preferably one that doesn't impact or influence training or new workers. She is a poor example to staff. How do you put fixings up before 7pm. That is closing time that is when put things up not 15min prior .
Candi Lover
If I could give it a zero I would. EVERYTIME you go in there they fail to acknowledge you.. Not to mention they are rude and look at you sideways. One worker continues to mop the entire floor with me standing there (no wet floor sign) gladly I didn’t fall. But yes absolutely won’t be coming back. And the fact that you are close to Duke.. Hire a whole new crew!
Atmosphere: 1
Food: 1
Service: 1
Orlando Parker Jr.
I ordered a kids scoop for $2.39. The woman handed me my order and said, that will be $3.43 I said the sign says 2.39? She replied, the sign is wrong! I said, not my fault; sounds like an internal issue. She refused to act ethically so I handed them their scoop back. Now who is STUPID? YOU WOULD RATHER WASTE PRODUCT THAN JUST HONOR YOUR LISTED PRICES? make it make sense, y'all!?!?!? Smh
Chantel Mack
If there was any other Baskin Robbin’s in Durham then I’m sure this location would get no business. They have terrible customer service, they are always out of certain flavors. At least if you’re going to be rude, be fully stocked!
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
Tasha Townes
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
Carl Draus
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
Wendy Bivens
The service was very poor. Although I was the onlyperson in line the associate had no time to explain the difference in the menu items as I was requesting. Not the experience I'm used to from this DD in the past years when I worked at Duke.
Atmosphere: 1
Service: 1
Carl D
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
Shut this location down. The store is dirty & the employees don’t know what they’re doing.
Very sad to find this place degraded to a second-class category with unfriendly service and poor maintenance, especially the restroom.
Came to get a shake and walked right back out the door. First let’s start with neither employee acted like I was standing there for about 2 minutes. One employee was mopping the floor and the other was sitting on the counter. The one mopping the floor finally finished then proceeded to put on gloves and ask what I wanted. I politely asked her to wash her hands. She stormed off and the other employee hopped off the counter and walked up to me with her gloves on and messing with her hair. YUCK! I said never mind and started walking out. She yells I can change my gloves and I politely stated no thank you! They have a 95.5 so yah, no thank you!
My wife went to this location to get me a quart of butter pecan hand scoop and she was told that they didn’t have anymore quart containers and they would not serve her. I had to call the store to explain to the staff that 2 pints made a quart and all they had to do was pack 2 pints to equal a quart. They were rude to my wife and this would be the last time we visit this location. This location needs new management or ownership and needs a change in culture. The poor service is unacceptable and the employees act like they don’t want to be there. I make the drive to Raleigh or Morrisville to get my butter pecan now. This Baskin Robbin’s is SORRY!
Didn't have my favorite flavor, peanut butter and chocolate. Hopefully it will make an appearance and I can try this location again.
I'm trans and the lady at the drive thru Refused to speak to me once I got to the window .. she was so nice prior to seeing who I am. Terrible discriminatory customer service. And I found the ice cream kind of nasty, not an exaggeration due to the drama. Not better than goodberries .. just convenient.
Got there at 6:45pm walked in and the general manager kept saying she was ready to go. A couple came in and was served donuts before I can even order.
What sort of leadership is that. She said she couldn't make me a banana boat with all the fixings because they've been put up. She kept saying what else can help you with BEFORE SHE CLOSES. Again what sort of leadership is that? I believe she needs a different position. Preferably one that doesn't impact or influence training or new workers. She is a poor example to staff. How do you put fixings up before 7pm. That is closing time that is when put things up not 15min prior .
If I could give it a zero I would. EVERYTIME you go in there they fail to acknowledge you.. Not to mention they are rude and look at you sideways. One worker continues to mop the entire floor with me standing there (no wet floor sign) gladly I didn’t fall. But yes absolutely won’t be coming back. And the fact that you are close to Duke.. Hire a whole new crew!
Atmosphere: 1
Food: 1
Service: 1
I ordered a kids scoop for $2.39. The woman handed me my order and said, that will be $3.43
I said the sign says 2.39?
She replied, the sign is wrong!
I said, not my fault; sounds like an internal issue. She refused to act ethically so I handed them their scoop back.
Now who is STUPID? YOU WOULD RATHER WASTE PRODUCT THAN JUST HONOR YOUR LISTED PRICES?
make it make sense, y'all!?!?!? Smh
If there was any other Baskin Robbin’s in Durham then I’m sure this location would get no business. They have terrible customer service, they are always out of certain flavors. At least if you’re going to be rude, be fully stocked!
Atmosphere: 1
Service: 1
Restaurantji Recommends
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
They didn't have cash my god so we didn't purchase anything
Atmosphere: 5
Food: 1
Service: 1
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
The service was very poor. Although I was the onlyperson in line the associate had no time to explain the difference in the menu items as I was requesting. Not the experience I'm used to from this DD in the past years when I worked at Duke.
Atmosphere: 1
Service: 1
Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.
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