Service is usually quick. Food is usually good but the customer service needs a lot of work. There needs to a training course on talking to customers!!!
Atmosphere: 1
Food: 4
Service: 1
Sara
This location has immensely improved over the last year. The staff is attentive, friendly, and quick. The only issue is the food. There wasn't any seasoning on the fries and the tenders were dry and tasted old. To be honest it isn't just this location- I've had the same issue at 2 other locations I've visited over the last few months.
The food is sub par. The customer service is terrible. Management is worse. Tried this restaurant again after a terrible experience 5 months ago. Waited 30 mins for them to bring out my food after I took it back because I found a long hair in it. They never brought the food out after 30 mins. I had to go in because I guess they forgot. No apology or anything. Management just looked at me. The food was disgusting and not hot. Nothing has changed. But that’s what you get from ppl like that. The young African American girl at the window on this visit was nice though.
Needs better management and too many young people who seem aloof at times.
Atmosphere: 3
Food: 3
Service: 2
Devin Bruner
Customer service was terrible. The lady at the drive thru window was very rude. On top of that the food was not fresh. My family loves bojangles, but this was a terrible experience for us!!
Atmosphere: 1
Food: 1
Service: 1
N Smith
The staff was very rude & forgot items in my order.
Atmosphere: 1
Food: 3
Service: 1
Benen Meehan
Great place, clean, amazing staff! I figured that after a long monday and just coming back from painting for 2 hours, I thought that this would be a regular, ok, fast food place! BUT! NO! The staff was nice a 8:30 after a long shift, got everything I asked for plus more! And when they got the order wrong they CAME OUT CHASED US DOWN THE ROAD JUST TO GET US OUR DRINK!!! Idk if they still work there bc this was a fairly long time ago but still GREAT! 5 STARS!
I visit this location 2-3 times per week. At least 1 out of 3 times, something is awry with the order. However, I bring the errors to their attention, get the order corrected and move on. Well, about 10 mins ago, I went to get breakfast, and when checking my order, there were no Bo-rounds in the bag. I said, I ordered one order of rounds and she said well, you were charged for 2. I said, oh well, that's fine. The cashier asked for the bag back to put the missing orders in. She then hands the bag back that I returned to her(which tells me she was double checking I hadn't lied about the missing Bo-rounds) and proceeds to hand me a separate bag with only 1 order of the rounds. I said, where's the other order since I paid for 2? Before she could get the 2nd order, the UD asked..what do you need? I said, my other order of rounds. She proceeds to get agitated with me and I said hey...I just want the other order I paid for and she said well I didn't know and was just trying to fix it when you started using your hand to talk which is aggressive. I said, what? I was never aggressive, I was just trying to get the rest of my missing order. She said, well I view using your hands to talk as aggressive. Now you have a good day. Instead of the UD, who is the leader of her staff, holding her staff accountable for the hold up at the drive thru, she become rude towards a customer who simply wanted what she paid for. My friend was on the phone with me and heard the entire interaction and heard the UD being rude and confrontational towards me. I worked 6 yrs at the Bojangles in north Durham as a teenager and college student and I NEVER saw a UD behave that way...ever. If you want your drive thru moving and not held up, pack the orders correctly and hold your staff accountable. Hopefully corporate will address this. In the meantime, I plan to avoid this location moving forward. The UD at the one on Fayetteville road is more professional and the orders are consistently more correct.
Service: 1
Tony Smedberg
Good service, but if you don't say your order word for word they will mess up your order. I was trying to get a chicken tender meal but they didn't notice cues like pointing or looking right at what I wanted. Instead of tenders, I ended up with a 3 pieces of fried chicken. If you go to this location make sure you say everything exactly right or it will be messed up
Atmosphere: 5
Food: 3
Service: 3
nancy pena
The person who was serving was very rude and they didn't give me what I asked for. I think that if they're going to serve like that, they shouldn't sell anything.
Service is usually quick. Food is usually good but the customer service needs a lot of work. There needs to a training course on talking to customers!!!
Atmosphere: 1
Food: 4
Service: 1
This location has immensely improved over the last year. The staff is attentive, friendly, and quick. The only issue is the food. There wasn't any seasoning on the fries and the tenders were dry and tasted old. To be honest it isn't just this location- I've had the same issue at 2 other locations I've visited over the last few months.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken, Cajun Chicken Sandwich, Honey Mustard, Cajun Chicken Sandwich Combo
The food is sub par. The customer service is terrible. Management is worse. Tried this restaurant again after a terrible experience 5 months ago. Waited 30 mins for them to bring out my food after I took it back because I found a long hair in it. They never brought the food out after 30 mins. I had to go in because I guess they forgot. No apology or anything. Management just looked at me. The food was disgusting and not hot.
Nothing has changed. But that’s what you get from ppl like that. The young African American girl at the window on this visit was nice though.
Atmosphere: 1
Food: 1
Service: 1
It's Bojangles.......in Durham..........😂😂😂. Iykyk
Food: 3
Service: 2
One of the better Bojangles, for sure
Atmosphere: 5
Food: 5
Service: 5
Needs better management and too many young people who seem aloof at times.
Atmosphere: 3
Food: 3
Service: 2
Customer service was terrible. The lady at the drive thru window was very rude. On top of that the food was not fresh. My family loves bojangles, but this was a terrible experience for us!!
Atmosphere: 1
Food: 1
Service: 1
The staff was very rude & forgot items in my order.
Atmosphere: 1
Food: 3
Service: 1
Great place, clean, amazing staff! I figured that after a long monday and just coming back from painting for 2 hours, I thought that this would be a regular, ok, fast food place! BUT! NO! The staff was nice a 8:30 after a long shift, got everything I asked for plus more! And when they got the order wrong they CAME OUT CHASED US DOWN THE ROAD JUST TO GET US OUR DRINK!!! Idk if they still work there bc this was a fairly long time ago but still GREAT! 5 STARS!
Atmosphere: 5
Food: 5
Service: 5
Tailgate special
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
They keep the standards of the chain.
Atmosphere: 4
Food: 4
Service: 3
Need better customer service
Atmosphere: 2
Food: 3
Service: 3
I visit this location 2-3 times per week. At least 1 out of 3 times, something is awry with the order. However, I bring the errors to their attention, get the order corrected and move on. Well, about 10 mins ago, I went to get breakfast, and when checking my order, there were no Bo-rounds in the bag. I said, I ordered one order of rounds and she said well, you were charged for 2. I said, oh well, that's fine. The cashier asked for the bag back to put the missing orders in. She then hands the bag back that I returned to her(which tells me she was double checking I hadn't lied about the missing Bo-rounds) and proceeds to hand me a separate bag with only 1 order of the rounds. I said, where's the other order since I paid for 2? Before she could get the 2nd order, the UD asked..what do you need? I said, my other order of rounds. She proceeds to get agitated with me and I said hey...I just want the other order I paid for and she said well I didn't know and was just trying to fix it when you started using your hand to talk which is aggressive. I said, what? I was never aggressive, I was just trying to get the rest of my missing order. She said, well I view using your hands to talk as aggressive. Now you have a good day. Instead of the UD, who is the leader of her staff, holding her staff accountable for the hold up at the drive thru, she become rude towards a customer who simply wanted what she paid for. My friend was on the phone with me and heard the entire interaction and heard the UD being rude and confrontational towards me. I worked 6 yrs at the Bojangles in north Durham as a teenager and college student and I NEVER saw a UD behave that way...ever. If you want your drive thru moving and not held up, pack the orders correctly and hold your staff accountable. Hopefully corporate will address this. In the meantime, I plan to avoid this location moving forward. The UD at the one on Fayetteville road is more professional and the orders are consistently more correct.
Service: 1
Good service, but if you don't say your order word for word they will mess up your order. I was trying to get a chicken tender meal but they didn't notice cues like pointing or looking right at what I wanted. Instead of tenders, I ended up with a 3 pieces of fried chicken. If you go to this location make sure you say everything exactly right or it will be messed up
Atmosphere: 5
Food: 3
Service: 3
The person who was serving was very rude and they didn't give me what I asked for. I think that if they're going to serve like that, they shouldn't sell anything.
Food: 1
Service: 1
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