Bruegger's Bagels
4104 Surles Ct, Durham
(919) 941-6306
Recent Reviews
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This store is closed on Sundays. Dumb.
Excellent customer service
Excellent selection of bagels
Food was fresh
Really hope the owner of this location knows how much the employees are causing loss of business. I have put up with their terrible service for years (not being ready upon opening throughout Monday-Friday, having to wait 15-30 minutes to get what I want or having to chose alternatives). However this past Friday, final straw. I drive 15 minutes out of my way on my way into work, get there around 645 am and they are not open although they are supposed to at 630. Either close this location or pay staff that will have the business ready for customers at your scheduled opening time. Prior to moving to this area I frequented a location, and not once did I experience this. Totally understand an uncontrollable mishap every once in a while, but for this place it is habitual.
This branch, unlike other Bruegger’s Bagels locations, has closed the mobile order/order ahead option. This forced me to go into the store and order, which wasted my time. There was a panel right at the entrance asking me to download the Bruegger’s Bagels app, but order ahead was not available at this location, which was misinformation to future customers. The employee had no idea how the Bruegger’s Bagels rewards program worked, which again wasted my time ordering. When I got home and opened the two bagels, the bread was burnt on all the toasted parts. The staff at this location are unprofessional in every aspect, from service, cooking, to the app.
Great customer service. The people in here have been taken care of me for years.
Everything is good!
The man taking the orders behind the counter was so miserable. No smile. No hello. Was completely bothered by customers even being present in the store. We were never asked if we were dishing in or taking out. Everyone is automatically getting their order to go.
I won’t return.
Atmosphere: 2
Food: 5
Service: 1
Food is good and service is efficient.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bagel, Egg Cheese Sandwich
Been here a couple times. They have great sandwiches and bagels.
Atmosphere: 5
Food: 5
Service: 5
Good for a quick breakfast
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Absolutely recommended fast service and great taste!
Atmosphere: 5
Food: 5
Service: 5
Absolutely recommended fast service and great taste!
Atmosphere: 5
Food: 5
Service: 5
These guys are always working to get the customers taken care of !
Atmosphere: 5
Food: 5
Service: 5
Love the eagles, old school coffee house vibe
Atmosphere: 5
Food: 5
Service: 5
Incredible breakfast sandwich! I got the farmhouse, and a sweet tea. Excellent service, and a delicious bagel! 10 outta 10!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
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