I ordered a chocolate peanut butter milkshake through the drive-through and the associate asked me again what I wanted which was a chocolate peanut butter milkshake she said peanut butter milkshake and I said no a chocolate peanut butter milkshake with extra peanut butter and then she said again a peanut butter milkshake and I said no a chocolate peanut butter milkshake with extra peanut butter. I get home only to find out that she’s giving me a regular peanut butter milkshake as you can see from the pictures is vanilla and the color of peanut butter didn’t taste any chocolate in it. It literally was a peanut butter milkshake. I asked for Cajun fries. I ended up getting regular fries so I can say that when I go to this location when the manager is on duty everything comes out perfect but not sure who was there today at 11am but it was not good service at all. So be mindful there is an awesome manager who works the window some morning who is black whenever I order when she is there everything comes out amazing. Today was not it I hope I can change this rating but it’s really disappointing when you pay for something and they miss the mark on both items.
Atmosphere: 1
Food: 3
Service: 1
Tyler Moye
What's kicked out of the drive-thru for asking for hush puppies at the window.
Being from Raleigh all cookouts are always busy so they should be able to handle the load and they were not that busy at all. The lady was rude. As was the manager. The person at the walk-up window was decent They act like they are deaf and can't hear you and then tell you to pull around
They also forgot the cheesecake and all four of my cheesecake milkshakes and that's crazy
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cheesecake, Strawberry
Dennis Moore
Drive thru was quick. The sandwich was very good. I also had a milkshake which was amazing.
Food: 5
Service: 4
Recommended dishes: Burger, BBQ Sandwich, Hot Dog, Cheeseburger
Courtney Hayes-Rainey
The young girl that took my order had an attitude
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Fries, Burger, Quesadilla
Buddah Garland
Lobby was closed so we didn't eat here kept it moving....
Kamari at the drive thru has the best drive thru customer service I’ve ever experienced at a fast food restaurant. He speaks clearly and always checks to make sure everything is right. He never forgets my sauces or anything . Give this man a CHRISTMAS BONUS 🙏
Atmosphere: 5
Food: 5
Service: 5
Chris Neyhart
It's Cookout.
D. Michael McNabb
Look. I know that job can’t be easy. The woman working the window on 12/17 around 8pm is absolutely awesome. When you have an employee like that, don’t lose them! If she applied at my store, (a local pawn shop) I would hire her. On the spot.
Atmosphere: 5
Food: 5
Service: 5
LaKeethia Bonney
Came this visit and hoped that my shake wouldn't be like water like the last time and it was.. and my burger was dry 🤦
Revised: I have come back to this location again for the first time in a few years and it has not gotten better.. I ordered yet another shake and after the shake was made completely wrong a woman comes to the window to argue with me that my shake was right. I ordered Oreo cheesecake with Heath toffee(which should resemble cookies and cream ice cream with chocolate pieces in it).. but if you look at the shake it has absolutely no Oreo or even Heath toffee.. I’m done with this place (pic below).. this place has no morals or value.. and the staff has no customer service skills.. they need to be retrained
Well, at least the fries were hot. Hey, it’s cookout. Aside from the highlight of having hot fresh fries with no Cajun seasoning, my chicken strips were closer to nugget size and fried very hard , either that or they have sat a while. So I enjoyed my fries and my sweet tea. Sorry, I can’t recommend the chicken strips yet.
I like the oreao milkshake. Also, every time i decide to get fries, they are always fresh and hot 🔥
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheese Fries, Oreo, Hushpuppies, Fries
I ordered a chocolate peanut butter milkshake through the drive-through and the associate asked me again what I wanted which was a chocolate peanut butter milkshake she said peanut butter milkshake and I said no a chocolate peanut butter milkshake with extra peanut butter and then she said again a peanut butter milkshake and I said no a chocolate peanut butter milkshake with extra peanut butter. I get home only to find out that she’s giving me a regular peanut butter milkshake as you can see from the pictures is vanilla and the color of peanut butter didn’t taste any chocolate in it. It literally was a peanut butter milkshake. I asked for Cajun fries. I ended up getting regular fries so I can say that when I go to this location when the manager is on duty everything comes out perfect but not sure who was there today at 11am but it was not good service at all. So be mindful there is an awesome manager who works the window some morning who is black whenever I order when she is there everything comes out amazing. Today was not it I hope I can change this rating but it’s really disappointing when you pay for something and they miss the mark on both items.
Atmosphere: 1
Food: 3
Service: 1
What's kicked out of the drive-thru for asking for hush puppies at the window.
Being from Raleigh all cookouts are always busy so they should be able to handle the load and they were not that busy at all.
The lady was rude. As was the manager.
The person at the walk-up window was decent
They act like they are deaf and can't hear you and then tell you to pull around
They also forgot the cheesecake and all four of my cheesecake milkshakes and that's crazy
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cheesecake, Strawberry
Drive thru was quick. The sandwich was very good. I also had a milkshake which was amazing.
Food: 5
Service: 4
Recommended dishes: Burger, BBQ Sandwich, Hot Dog, Cheeseburger
The young girl that took my order had an attitude
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Fries, Burger, Quesadilla
Lobby was closed so we didn't eat here kept it moving....
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Chicken Wrap, Sauce, BBQ, Wrap, Fries, Burger, BBQ Plate, BBQ Sandwich
Kamari at the drive thru has the best drive thru customer service I’ve ever experienced at a fast food restaurant. He speaks clearly and always checks to make sure everything is right. He never forgets my sauces or anything . Give this man a CHRISTMAS BONUS 🙏
Atmosphere: 5
Food: 5
Service: 5
It's Cookout.
Look. I know that job can’t be easy. The woman working the window on 12/17 around 8pm is absolutely awesome. When you have an employee like that, don’t lose them!
If she applied at my store, (a local pawn shop) I would hire her. On the spot.
Atmosphere: 5
Food: 5
Service: 5
Came this visit and hoped that my shake wouldn't be like water like the last time and it was.. and my burger was dry 🤦
Revised: I have come back to this location again for the first time in a few years and it has not gotten better.. I ordered yet another shake and after the shake was made completely wrong a woman comes to the window to argue with me that my shake was right. I ordered Oreo cheesecake with Heath toffee(which should resemble cookies and cream ice cream with chocolate pieces in it).. but if you look at the shake it has absolutely no Oreo or even Heath toffee.. I’m done with this place (pic below).. this place has no morals or value.. and the staff has no customer service skills.. they need to be retrained
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Classic drive thru fare. Great burgers, out of this world hush puppies great shakes
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
The food was hot and fresh. The establishment was neat and clean. I will revisit whenever I’m in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich, Burger, Quesadilla, Cheeseburger
Well, at least the fries were hot. Hey, it’s cookout. Aside from the highlight of having hot fresh fries with no Cajun seasoning, my chicken strips were closer to nugget size and fried very hard , either that or they have sat a while. So I enjoyed my fries and my sweet tea. Sorry, I can’t recommend the chicken strips yet.
Atmosphere: 5
Food: 3
Service: 4
LOVE Cook-
Food: 5
Service: 5
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