From being greeted by staff ordering my food to eating in a clean environment to eating good food the trip there was pleasant and
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Slaw, Fries, Sandwich
Charles McDaniel
Everything is always ready and done
Atmosphere: 5
Food: 5
Service: 5
Carrel Diasolua
Every time I visit Raleigh NC with my family Cook Out is us to go place to have a good hamburger, I usually go to the Falls of the Neuse location for the past two decade- Great Service.To see something different this time with my family we decide to visit the RTP Location in Durham.This was the worst customer service I receive for the past two decades as a loyal customer.I have always held your products and services in high regard. However, my recent experience has left me feeling quite dissatisfied.On March 10th ,2024 at 1:27pm -order# 3001 Trans id:1- encountered several issues:• Bad attitude from your employees• Order received with no napkins-no ketchup and mayonnaise as requested when placing the order.• After checking my order, I went back inside to ask for some mayonnaise.• Your employee with the bad attitude” TransID:1” and who charge my card told is colleague we don’t have mayonnaise to give- which Burger place doesn’t have MAYONNAISE.• Employee description: African American- Light Skin- Goat Beard -Black Hat. “Training needed”.Despite my efforts to resolve the matter during the initial interaction, the problem persisted. This experience has not only inconvenienced me but has also tarnished my perception of your company's commitment to customer satisfaction.What happen to EXCELLENCE?What happen to CUSTOMER SERVICE?What happen to MAYONNAISE?
Atmosphere: 1
Food: 1
Service: 1
Patrick Slaughter
Staff was nice enough to let me order inside when they were just
If you aren't going to hire the workers to be able to cover late night rushes, then don't be open this late at night.
johnny riesgo
This is probably the the worst buger, onion rings and shake I've ever had. They should start out with telling you this is all kid size. Your better off going to a gas station and getting a burger there. JUNK!
Atmosphere: 2
Food: 1
Service: 2
Opici Becton
Great!!!
Atmosphere: 5
Food: 5
Service: 5
Gyser Black
Messed up my order twice then only gave me just my burgers that they had to remake so by the time I got back home my fries was cold night shift needs to do better
John McDonough
Best Cook Out I’ve been too. Staff werevery friendly and professional. Very clean as well.
Yummy yummy!! So good and fast
Food: 5
Service: 5
Friendly service and excellent food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Good place
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Bites, Quesadilla
Good food and great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn Dog, Hot Dog, Cheesecake, Strawberry, Chili, Sauce, Slaw, Cheese Bites, Spicy Chicken, Cajun Chicken, Cheese Fries, Fries, Wrap, Oreo, Sandwich, Hushpuppies, Burger, Quesadilla, Peach
People are so nice, very clean and friendly!
Atmosphere: 5
Food: 5
Service: 5
From being greeted by staff ordering my food to eating in a clean environment to eating good food the trip there was pleasant and
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Slaw, Fries, Sandwich
Everything is always ready and done
Atmosphere: 5
Food: 5
Service: 5
Every time I visit Raleigh NC with my family Cook Out is us to go place to have a good hamburger, I usually go to the Falls of the Neuse location for the past two decade- Great Service.To see something different this time with my family we decide to visit the RTP Location in Durham.This was the worst customer service I receive for the past two decades as a loyal customer.I have always held your products and services in high regard. However, my recent experience has left me feeling quite dissatisfied.On March 10th ,2024 at 1:27pm -order# 3001 Trans id:1- encountered several issues:• Bad attitude from your employees• Order received with no napkins-no ketchup and mayonnaise as requested when placing the order.• After checking my order, I went back inside to ask for some mayonnaise.• Your employee with the bad attitude” TransID:1” and who charge my card told is colleague we don’t have mayonnaise to give- which Burger place doesn’t have MAYONNAISE.• Employee description: African American- Light Skin- Goat Beard -Black Hat. “Training needed”.Despite my efforts to resolve the matter during the initial interaction, the problem persisted. This experience has not only inconvenienced me but has also tarnished my perception of your company's commitment to customer satisfaction.What happen to EXCELLENCE?What happen to CUSTOMER SERVICE?What happen to MAYONNAISE?
Atmosphere: 1
Food: 1
Service: 1
Staff was nice enough to let me order inside when they were just
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries, Sandwich, Hamburger, Burger
Restaurantji Recommends
If you aren't going to hire the workers to be able to cover late night rushes, then don't be open this late at night.
This is probably the the worst buger, onion rings and shake I've ever had. They should start out with telling you this is all kid size. Your better off going to a gas station and getting a burger there. JUNK!
Atmosphere: 2
Food: 1
Service: 2
Great!!!
Atmosphere: 5
Food: 5
Service: 5
Messed up my order twice then only gave me just my burgers that they had to remake so by the time I got back home my fries was cold night shift needs to do better
Best Cook Out I’ve been too. Staff werevery friendly and professional. Very clean as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Slaw, Fries, Burger