Dunkin'

2608 Erwin Rd Suite 156, Durham
(919) 309-0000

Recent Reviews

Gabrael Dixon

Very rude manager made wrong food wouldn’t even fix it. Starbucks will always be my go to good customer service every time!!!

Atmosphere: 1

Food: 1

Service: 1

Morgan Opela

Staff is friendly, and when there is a mix-up they are always quick to assist and make things right. I come here all the time because the food and service are excellent.

Atmosphere: 5

Food: 5

Service: 5

Brizaldo Ibanez

Very good service the food is always hot ?

Atmosphere: 5

Food: 5

Service: 5

John

Was in areas for an event and wanted DD, we t to drive through, was noisy and could nit hear the woman taking the order and she could nit hear us. Not really thier fault but traffic from the road made it hard. Coffee was good. They gave is regular breakfast wrap instead of the pancake wrap.we ordered.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese

Emma Johnston

Grubhub order for 2 dozen donuts... received 2 donuts not 2 dozen. Now the restaurant is not answering its phone.

Tracey Gardner

Coffee was awful ?Hot Coco was water ?Donuts ice cold.

Atmosphere: 1

Food: 1

Service: 1

Kaine Beedenbender

I think the price is too high in general for what you get. Breakfast sandwich is mostly bread. Too expensive. If chikfila can do it, so can you. Same prices.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Donuts, Bacon Egg and Cheese

Tarun Kalidindi

Worst qualityThey don’t listen what you orderPoor

Atmosphere: 1

Food: 1

Service: 1

Edu US-108

I'm waiting for a pickup order, no greeting, even ask what I'm doing there. The Invisible!

Service: 2

Victoria Guthart

The workers were very sweet. My order wasn’t in the system when I got to the window and she kindly asked what I had to make it quick. Only issue I have is when I got home this was my plain bagel with “cream cheese”. I’m sorry that literally has nothing on it so quite annoyed by that.

Food: 1

Service: 4

Tejas Dhekane

The staff was arrogant and and asked us to bring a car if we want to redeem the gift card. Not expected from a brand like this. Incidence date: 5th Oct 2023 at 6:45

Atmosphere: 1

Food: 1

Service: 1

Aneeq Cheema

What pathetic customer service this place has. Can’t imagine treating customers like they’re a bother. Dunkin Donuts needs to hire better and train far better than this!

Atmosphere: 2

Food: 4

Service: 1

Beth Guesno

This Dunkin is by far the worst I have ever experienced. The customer service was terrible. My husband, daughter /and I, went in for a coffee and donut, came back to the car with NOTHING. We stood in there for awhile waiting to be serviced. Staff were on their phones, one seemed like she was in even using her headset as a phone to talk. My family was completely ignored until we finally decided to turn around and just walk out. I have never experienced such rude customer service!

Atmosphere: 1

Food: 1

Service: 1

Vivek Puduri

Lazy workers here. I go to order and she's on her phone. Really? Then I order a Dunkin midnight you know because it's on the menu and it's a nice dark roast. They tell me they don't have it. So I settle for a latte and the milk tastes gross and coffee is bitter and nasty.

Atmosphere: 2

Food: 2

Service: 2

steve yentzer

Sat for 20 minutes listening to 2 female employees cuss like Irish sailors. Won't be back.

Atmosphere: 4

Food: 5

Service: 1

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