Food is delicious i ordered a turkey bacon ranch and it just melted in my mouth, Service and environment is great for lunch!
Food: 5
Sam Packer
Walked in at 10:23 am and despite the place opening at 10am, they said it would be open in an additional 20 minutes.
Service: 1
Phil V
Yeah the customer service does suck. Over charged me for a veggie and when I switched to turkey because why not, it's the same price now. They gave me shit. Looked at me like I was the problem.
Atmosphere: 1
Food: 2
Service: 1
A T O
Horrible and Bad attitude girl at the counter, busy talking her boyfriend, not to clients. Her friend walked away with free sandwiches and kisses but business got pissed and wasted customer's times
Atmosphere: 1
Food: 1
Service: 1
Honey B. Goddess
I asked for a side of carolina gold BBQ sauce and then the young man asked the lady something in Spanish and then told me that they didn't have any. I asked them how they didn't have any but they're promoting a New Carolina Gold BBQ sandwich! And he said that they had to make more. š¤ why didn't anyone make more when you're promoting a brand New Carolina Gold sandwich! Mind you they didn't tell me that they were out of anything and that was one of my options! It seems like either they didn't make any more sauce because they didn't want to have to make that sandwich or they were just being lazy and didn't want to get it for me. Either way that really bothered me.
Atmosphere: 3
Food: 3
Service: 2
breo leo
Just off the Parking lot alone ill never go back it was a logistical nightmare took me 10 minutes to pull out my spot food was on par but the experience was horrible unfortunately not the restaurants fault but that whole shopping center is a no for me
Atmosphere: 1
Food: 5
Service: 1
Amy Jordan
The ladies were very nice and the subs were delicious.
Atmosphere: 5
Food: 5
Service: 5
Derrick Robertson
Customer service is laughable, staff member never looked up from her phone, just pointed at the shelf for the pickup order. Dining area was empty, dirty tables, dirty floor. Side note: Firehouse should be embarrassed by that āhot sauce barāā¦which was also filthy. The food was standard.
Atmosphere: 2
Food: 4
Service: 1
Joe Stone
Always great and my wife loves Firehouse Subsā¦ so we will be back!
Atmosphere: 5
Food: 5
Service: 5
Quan Royster
3rd time visiting. Last time. Horrible customer service. Even the manager is rude. I can see all the employees embody the same attitude.
I order lunch to be delivered from here to my work at least twice a month. I am always satisfied with the food and delivery process. Never had a bad experience. Would highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub, New York Steamer, Turkey Breast, Firehouse Salad, Brownie
Theresa Rios (MamaDeFuego)
Near my ob doctor so it's convenient. Helps that is clean and efficient too.
Atmosphere: 5
Food: 5
Service: 5
Ty Ty
I love fire house always order their subs. However, this experience was probably one of the worst ,stuck here at work I decided to order through DoorDash once I receive my food in a timely manner upon opening the sealed bag and pulling out my sub , I see a long piece of black hair sticking out of the box. Immediately I called the Restaurant and ask who has long black hairā¦ The cashier proceeded to lie and say nobody there has long black hair, so I decided to investigate on my own upon arriving at the store 10 minutes later, I noticed the lady who is fixing this food, and who answered the phone has the long black hair that was in my foodā¦ She was not empathetic, nor was she sorry about it, and her make up look like it was peeling off of her faceā¦ How can somebody with that type of appearance be working around food also be working without a hairnet, totally unsanitary and highly disappointment.
Atmosphere: 1
Food: 1
Service: 1
Dreyedave
First of all my sandwich was made wrong and had to be remade (that was minor). The evening we ate there the Coca-Cola freestyle was out of almost every regular drink. Sprite Coke mountain dew etc was all out! Will you ask the girl working there if she could refill the machine and she said she did not know how and that we could take drinks out of the cooler which had Coca-Cola bottled water and Sprite. So we got cokes in an hour sandwiches. With the Coca-Cola freestyle you could get refills so I went to get another Coke for everyone and was stopped by the other person working there she said that we could only have one Coke! That is not right because if they had bothered to feel the freestyle machine we could have had multiple cokes. The owner of this location needs to make sure he has staff that is properly trained to make sure everything is properly stocked at all hours when the store is opened.
Atmosphere: 1
Food: 3
Service: 1
Homero Villanueva
Went in for my usual when i witnessed a lady being racist to the employees with the phrase "thats why yall are going back to where you came from", im taking time out of my night because ive been coming here for 5 years already and have always experienced great food and great customer service that i felt really bad for the employees. Lady kept asking for owners cell Phone number which employees responded that they werent allowed to do that which caused her more anger that she started threatning to call coorporation and health department. Lady was unbelievable, Hope coorporation sees this
Food is delicious i ordered a turkey bacon ranch and it just melted in my mouth, Service and environment is great for lunch!
Food: 5
Walked in at 10:23 am and despite the place opening at 10am, they said it would be open in an additional 20 minutes.
Service: 1
Yeah the customer service does suck. Over charged me for a veggie and when I switched to turkey because why not, it's the same price now. They gave me shit. Looked at me like I was the problem.
Atmosphere: 1
Food: 2
Service: 1
Horrible and Bad attitude girl at the counter, busy talking her boyfriend, not to clients. Her friend walked away with free sandwiches and kisses but business got pissed and wasted customer's times
Atmosphere: 1
Food: 1
Service: 1
I asked for a side of carolina gold BBQ sauce and then the young man asked the lady something in Spanish and then told me that they didn't have any. I asked them how they didn't have any but they're promoting a New Carolina Gold BBQ sandwich! And he said that they had to make more. š¤ why didn't anyone make more when you're promoting a brand New Carolina Gold sandwich! Mind you they didn't tell me that they were out of anything and that was one of my options! It seems like either they didn't make any more sauce because they didn't want to have to make that sandwich or they were just being lazy and didn't want to get it for me. Either way that really bothered me.
Atmosphere: 3
Food: 3
Service: 2
Just off the Parking lot alone ill never go back it was a logistical nightmare took me 10 minutes to pull out my spot food was on par but the experience was horrible unfortunately not the restaurants fault but that whole shopping center is a no for me
Atmosphere: 1
Food: 5
Service: 1
The ladies were very nice and the subs were delicious.
Atmosphere: 5
Food: 5
Service: 5
Customer service is laughable, staff member never looked up from her phone, just pointed at the shelf for the pickup order. Dining area was empty, dirty tables, dirty floor. Side note: Firehouse should be embarrassed by that āhot sauce barāā¦which was also filthy. The food was standard.
Atmosphere: 2
Food: 4
Service: 1
Always great and my wife loves Firehouse Subsā¦ so we will be back!
Atmosphere: 5
Food: 5
Service: 5
3rd time visiting. Last time. Horrible customer service. Even the manager is rude. I can see all the employees embody the same attitude.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I order lunch to be delivered from here to my work at least twice a month. I am always satisfied with the food and delivery process. Never had a bad experience. Would highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub, New York Steamer, Turkey Breast, Firehouse Salad, Brownie
Near my ob doctor so it's convenient. Helps that is clean and efficient too.
Atmosphere: 5
Food: 5
Service: 5
I love fire house always order their subs. However, this experience was probably one of the worst ,stuck here at work I decided to order through DoorDash once I receive my food in a timely manner upon opening the sealed bag and pulling out my sub , I see a long piece of black hair sticking out of the box. Immediately I called the Restaurant and ask who has long black hairā¦ The cashier proceeded to lie and say nobody there has long black hair, so I decided to investigate on my own upon arriving at the store 10 minutes later, I noticed the lady who is fixing this food, and who answered the phone has the long black hair that was in my foodā¦ She was not empathetic, nor was she sorry about it, and her make up look like it was peeling off of her faceā¦ How can somebody with that type of appearance be working around food also be working without a hairnet, totally unsanitary and highly disappointment.
Atmosphere: 1
Food: 1
Service: 1
First of all my sandwich was made wrong and had to be remade (that was minor). The evening we ate there the Coca-Cola freestyle was out of almost every regular drink. Sprite Coke mountain dew etc was all out! Will you ask the girl working there if she could refill the machine and she said she did not know how and that we could take drinks out of the cooler which had Coca-Cola bottled water and Sprite. So we got cokes in an hour sandwiches. With the Coca-Cola freestyle you could get refills so I went to get another Coke for everyone and was stopped by the other person working there she said that we could only have one Coke! That is not right because if they had bothered to feel the freestyle machine we could have had multiple cokes. The owner of this location needs to make sure he has staff that is properly trained to make sure everything is properly stocked at all hours when the store is opened.
Atmosphere: 1
Food: 3
Service: 1
Went in for my usual when i witnessed a lady being racist to the employees with the phrase "thats why yall are going back to where you came from", im taking time out of my night because ive been coming here for 5 years already and have always experienced great food and great customer service that i felt really bad for the employees. Lady kept asking for owners cell Phone number which employees responded that they werent allowed to do that which caused her more anger that she started threatning to call coorporation and health department. Lady was unbelievable, Hope coorporation sees this
Atmosphere: 5
Food: 5
Service: 5
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