Five Guys
3718 N Roxboro St Suite 300, Durham
(984) 569-2002
Recent Reviews
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Wheelchair accessibility: Wheelchair can roll from the parking lot right up the sidewalk into the restaurant with no problem. Some of the parking spaces are elevated just a little but no issues for handicap.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Clean store, and friendly staff. I believe it's a brand new location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Burgers and fries are awesome...
Atmosphere: 5
Food: 5
Service: 5
Had to repeat my order 3 times because they are talking to each other instead of paying attention.
Too many fries in the small order.
Overall it costs too much for lunch.
Atmosphere: 2
Food: 5
Service: 1
15 minutes before close, refused to make milkshakes. I get it, still shitty though
Service: 1
My burgers had been precooked or they sat for a long time. Dry and barely warm. Fries were not fresh either. This location is the worst I have experienced. You need a manager on site for quality control and work flow.
Atmosphere: 4
Food: 2
Service: 2
Amazing burgers and friendly employees but dirty. I found ants in a cup but I’m not sure if they were from the storage area or the drink dispenser.
Atmosphere: 1
Food: 5
Service: 4
I give service a 3 star rating because one of the employees (His name is Philip), has been a rude server. There were two instances of his rudeness; one was when I asked a cashier if the cheeseburger had two patties or one and in an abrupt fashion he points at the menu which was quite unnecessary. Then there was another time when he called me and my mother's order and pushed one of the bags which again, didn't need to happen. When making people's food and explaining the menu the customers you have to give genuine service and not show a poor attitude. It's a poor reflection on the store and your coworkers.
Atmosphere: 4
Food: 5
Service: 3
They weren't busy when we arrived and placed our order. The food was ready too fast and didn't taste fresh making us wonder if it may have been partially precooked earlier.
Very Disappointed!
Atmosphere: 5
Food: 3
Service: 4
We ordered online for pick up but when we got there after 20 minutes, we still waited till our food got served. food taste really good.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Bacon Burger
Restaurantji Recommends
Almost always love Five Guys. Don’t always love the workers. I strongly believe you should not be an order taker if your people skills and customer service sucks. It’s not difficult to simply put what is asked for on an order. And there shouldn’t be attitude and side comments made when asked for simple extras such as condiments.
Atmosphere: 3
Food: 4
Service: 1
Almost always love Five Guys. Don’t always love the workers. I strongly believe you should not be an order taker if your people skills and customer service sucks. It’s not difficult to simply put what is asked for on an order. And there shouldn’t be attitude and side comments made when asked for simple extras such as condiments.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Regular Fries, Cheeseburger
Deandre and his team were very friendly and took my order promptly and with a smile. This location is always clean and neat and the service is always quick and the food is always delicious. I am happy to have a 5 guys close to where I live and would recommend this location to all.
Thank you,
Atmosphere: 5
Food: 5
Service: 5
Great service here, and they get the orders right.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger
My Burger taste great
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