Häagen-Dazs

After managing various locations in different states, I’m really a critic when I come to a store. I can’t help it, I’m always seeing if things are how they should be. They had it going on during a busy Sunday in the holiday season. The counters were clean, the tubs were scraped, they were offering samples and the ice cream was tempered just right. Def a vast improvement from this location years prior. Proud of the streets of southpoint.

Atmosphere: 5

Food: 5

Service: 5

This location is not at all allergy friendly. We went when there was no line and asked if they would be willing to open a new container of a flavor that was almost out anyway to avoid nut cross contamination since we saw they use the same scoop for multiple flavors of ice cream. They refused to open a new container and my 10 year old daughter walked away sad and without a treat. Most other ice cream shops. especially when not busy, are willing to scoop from a new container to help avoid cross contamination. I will be avoiding this location.

Atmosphere: 1

Food: 1

Service: 1

Absolutely the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split

The mix of fruits and ice cream are incredible… enjoyed by children and adults alike ..unique taste .. i chose chocolate, mango and strawberry 🍓 it was smooth and refreshing texture
highly recommended!

Atmosphere: 3

Food: 5

Service: 5

The staff served 12 kids in less than 10 minutes. It was the part of the BDay party, and it was amazing

Atmosphere: 5

Food: 5

Service: 5

I bought a scope of Midnight cookies and cream. Delicious!!!? Very friendly staff

Atmosphere: 5

Food: 5

Service: 5

Overall Rating: 8.2/10This spot impresses with high-quality ingredients, and the friendly staff makes you want to return.Atmosphere: 8.5/10Don’t let the location in the food court of a “mall” throw off the atmosphere. This is a nice mall and food court. Enjoying an ice cream while walking around The Streets at Southpoint is more enjoyable then eating at a standalone ice cream shop.Food:Sunday Dazzler: 8.2A delightful treat that stands out for its fresh ingredients and delicious ice cream. The portion size is just right. Adding an extra topping like nuts could give it the additional flair it needs.Coffee Chip Shake: 8.3An excellent coffee shake that benefits from high-quality, tasty ice cream. The blend is spot-on, and the serving size is perfect.Strawberry Banana Smoothie: 8.2While not groundbreaking, it's fresh, tastes great, and is very satisfying.Value: 7.2Paying around $10 per person might feel a bit much, especially for the smoothie, but the quality could justifies the cost to some. The sundae offers better value compared to the smoothie, considering the quality and experience.

Atmosphere: 5

Food: 5

Service: 5

Shakes and ice cream are better than so many other places across the country!

This is one of the best ice cream shops but you do have to go into the mall to get there. The gentleman who owns it is very good at his job. His staff is always nice and polite and the product is on point. You can't go wrong with Häagen-Dazs ice cream. The dulce shake is my favorite.

Atmosphere: 3

Food: 5

Service: 5

This is one of the worst Haagen Dazs locations probably in all of America. Anyone who has been here can attest to how long it takes for you to get your order, even if there are only two people in line. I am not exaggerating when I say the wait is at least 15-25m and the employees sometimes just ignore you entirely or meander on purpose to make the customers wait. I’ve held off on leaving this review for three years, but it’s reached the point where enough is enough. Whoever is the location manager of this branch needs to seriously re-evaluate the staff because customers leave this line on a consistent basis from how terrible the service is.

This is one of the worst Haagen Dazs locations probably in all of America. Anyone who has been here can attest to how long it takes for you to get your order, even if there are only two people in line. I am not exaggerating when I say the wait is at least 15-25m and the employees sometimes just ignore you entirely or meander on purpose to make the customers wait. I’ve held off on leaving this review for three years, but it’s reached the point where enough is enough. Whoever is the location manager of this branch needs to seriously re-evaluate the staff because customers leave this line on a consistent basis from how terrible the service is.

The mocha frappuccino wasn't all that wonderful, but the ice cream was fantastic. It didn't actually taste the way I had anticipated. I desired something that tasted more like coffee and was a touch sweeter. However, the customer service was fantastic.

My daughter and I stopped here for a milkshake on her birthday and the people here are so awesome that they had my daughter giggling with a smile ear to ear. Quality is hard to find, especially in a food court. But we definitely found it at this, uh… let’s call it an… “adorable ice cream oasis”... so we had to stop and write this review.Five stars!

Tyra helped us and was unbelievably kind. My daughter had just fallen down in Claires and hurt her eye. Tyra was so sweet with her and it just restored my faith in humanity. What a sweet gal and a genuine person. Will come to Häagen-Dazs every time I come to south point just for that reason!

Excellent service, the taste on my order was great. Time on waiting was fear, and service was very Profesional. Great job thank's