Kanki Japanese House of Steaks & Sushi - Durham

Even though we had a reservation we had to wait about 20 minutes while we waited on an available chef. Once we were seated the service was great and our chef was personable and our food was good.

Service was terrible. Got drinks after 15 minutes and never again. Everyone had empty drinks before the chef came to the table. He never returned to offer us refills or second orders from the bar.

We went for dinner for my son's birthday, as the chef started cooking at our table, he was not giving our son any of the food. Turns out his list did not have my son's order & the waitress stated she put it down. The chef stated we should have told him what my son got but it is his responsibility to know what everyone is having. We spoke to the manager & she brought my sons order out after the fact, they bring him sherbet & they sang happy birthday, they also gave us 10% off. This was appreciated but still my son missed the whole experience of why we go to Kanki. Of all the people at the table, they messed up the birthday boys meal! We will not go back.

We made reservations for a party of six to celebrate a couple of family birthdays on a Friday night. The two ladies at the hosting station were not very friendly and very non-communicative. Although we were on time for our reservation, we still had to wait about ten minutes and were not told anything about our status. We had to ask them two separate times what the hold up was or how much longer we would have to wait. Mind you, they were not very busy and there were plenty of open tables, not sure what the hold up was but neither host member openly communicated what was happening. We waited off to the side while they did nothing. Our waitress was just ok and rarely checked up on us. She disappeared for long periods of time which was annoying. We asked her for things and she forgot two different times and we would end up having to ask a separate employee (for example, we needed one more plate, needed more napkins, or needed more water). The only positive about our visit was our chef, MOZART!!! He. Was. Absolutely. Amazing.!!!!!! The best chef!!!! He turned our frown upside down and had us constantly entertained and laughing. He was such a joy and very energetic and you can tell he loves his job! The table next to us had such a boring chef who was barely interacting with his table so we were so glad to have gotten Mozart. I give him 1000/100 stars!

Me and My family went tonight and the food was horrible, I was told this place is very good to come to but I wouldn’t recommend. service was ok I had to remind our server about a lot of stuff, The place wasn’t even that busy when we came in I would’ve understood if it was busy, 2/10 NEVER AGAIN

Hair in the food, place always smells like a sewer

Never got service

Atmosphere: 1

Food: 1

Service: 1

It was just ok.

Our chef was not very interested in actually creating the hibachi experience! He was quite blase about what he was doing and not at all entertaining. We were seeing all the other tables being entertained quite handsomely with lots of fun and fire which we have come to expect here. It was a disappointing day for sure.

Waited 5 min at the gate to be taken to a table, then waited 20 min for nothing. No water, no one to take order. There was absolutely zero server in the entire dining area. Stay away from this terrible place!

Atmosphere: 1

Food: 1

Service: 1

Our server was very slow and forgetful. The chef asked him to get several things and he never did. The chef had to leave the table twice to get what he needed. The food was great though.

Atmosphere: 4

Food: 5

Service: 1

Recommended dishes: Fried Rice, Hibachi Shrimp

Our waiter was the worse. We knew that the wait time for a cook was lo g being they only had 3 last night was cool our cook was amazing. The waiter was slow and left us unattended for lo ng periods of time which made a good time not so good.

Smaller portions than other locations

Atmosphere: 5

Food: 3

Service: 5

Pretty disappointed in my most recent trip. After literal decades of coming to this location (since the early 2000’s), I found that my birthday dinner was not up to the standards of years past.

Gone are the warm hand towels that used to be presented to you when you’re first seated. Our chef did none of the skillful tricks that used to make the atmosphere so enjoyable; he didn’t even do the onion volcano! Most disappointingly, they no longer offer a dessert menu (or at least didn’t offer one to us) and when asked about a celebration cake, they said they no longer offered them. Pretty disappointing not to have a birthday cake on my birthday. I can’t imagine returning to this location again, which is very sad to say after having come here so many times with my family over the years.

Atmosphere: 1

Food: 1

Service: 1

We came to celebrate a birthday! We waited almost 2 hours for our chef to show up. No manager came to check with us, we had to go find him. The manager Ken needs to do a better job of communicating and being accountable of these things that take place under his watch. Simple communication would’ve eased alot of this. Very unprofessional!

Atmosphere: 1

Food: 4

Service: 1