Horrible rude service, over priced. Literally got a pick two sandwhich and it was basically white toast with a sprinkle of ingredients. The order was completely wrong and unsatisfying for what I paid. Never again will I come here.I paid 13 bucks for food and felt like I just ate a single chick-fil-a sandwhich. I got two pieces of bread when there was supposed to be more ingredients and 3 pieces for the one sandwhich. The other sandwhich didn't have the right bread.Be careful with online orders and trusting them. Check before. Also why give me a huge container for a half sliced sandwhich. Such a waste. This is by far the worst McAllisters I've been to and it's a disgrace. Id rather drive 10 miles to a different one than go here again. This is the 4th time I've been disappointed.
Kourtnye Bynum
The manager was rude. If they did not want to let me place my order he should have nicely gotten on the phone and relayed the message to me. Instead I hear the manager in the background saying “WE CLOSE AT 9!”. I do not appreciate this kind of service.
Bobbie Jo Roseboro
On 10/7/20, I used the McAlister app to order my dinner. I'm a nurse traveler and have usually had really good service & food at the restaurants across the South. Not that night. I was missing my tomato cucumber salad and they replaced a lemonade with tea because they "ran out". If you read the reviews this tends to be a problem there. I called and spoke the manager Judy, who was amazing and stated that she would replace the whole meal. AWESOME!! That is, however, until I went back the next day for the replacement meal. It was a different manager (Wendy). She called Judy to verify our conversation (which made me feel like a bum). I picked up our food, got back to the hotel, AND IT WAS AGAIN MISSING ITEMS!!! Like, if you're going through the trouble to give away free food because you messed up the first time, you'd think they double check it. When I called Wendy. I told her, I am not trying to be hard to get along with, but it's missing food again. All she said was "Ok". I told her I would not be using that establishment again. She apologized by saying "I'm sorry", then hung up. Wow. I work hard for my money, and when I pay for an item, I expect it. That's all. Don't go there, use the one in Apex.
Brevin Roseboro
Forgetful is an understatement with them.I Ordered from here three times and EACH time we had salads or sandwiches missing. Seek a different location if you don’t want to keep coming back here for your food.
Sabrina Wong
Amazing potatos! Good soup and we LOVE the “brookie”. (Brownie cookie ❤️)
Adam Scott
McAlister’s has decent food for what it is. Our experience today was comical. Food came out in spurts, with multiple mistakes, and the final two kids’ meals being correctly brought to the table 30+ minutes after ordering. There is a very sad DoorDash driver who has been waiting 15-20 minutes as well. No idea how they could be this incompetent. So many mistakes.
Darius Clark
I love the Rubens here, and the customer service is always good.
Jeff Carawan
Food was great as always. Dining room was open but AC set way too low
Shena K
Online order was ready on time, but food was cold and nothing like the photos on the app. The order came in five styrofoam containers which could've easily been condensed into two; better if recyclable. Expected so much better from this chain. Disappointing experience.
R.W. Vander Wall
They have great sandwiches but the baked potatoes are what really makes the meal. Spud
I did a pickup order and it was safe and easy. I had never tried this place out but the food was great and they were kind. Will definitely be returning.
Maggie Private
I used to go here for the French Dip Sandwich which was very good. Maybe they have a new manager because this time it was horrible. The beef was Tasteless and Dry with some parts so Hard it couldn't be eaten. Tasted very Old too. There was maybe a spoonful of Cheese on it. Didn't even cover the entire Sandwich. Maybe they are selling the Old Stuff left over from when no one could go out. I'll never go again.
Kristin Cockerham
Well, we stood up front and waited in an empty restaurant for about 5 mins so the girl could finish cleaning tables and come take our order. My husband's sandwich was epic. However, my ceasar grilled chicken salad was not good at all. The dressing was so thick, mayo would have looked thin. And the chicken seemed old and kinda tasted fishy. Needless to say, I didn't finish it.
Cinnamon Frame
Good sandwiches and good value. The wait was a little long, but it looked like they were understaffed for a Saturday.
Terrence Glasgow
Great service and the pick two was delicious but the salad I ordered was not very appetizing and the cesear dressing had a fishy taste. Overall great experience, will return!
Horrible rude service, over priced. Literally got a pick two sandwhich and it was basically white toast with a sprinkle of ingredients. The order was completely wrong and unsatisfying for what I paid. Never again will I come here.I paid 13 bucks for food and felt like I just ate a single chick-fil-a sandwhich. I got two pieces of bread when there was supposed to be more ingredients and 3 pieces for the one sandwhich. The other sandwhich didn't have the right bread.Be careful with online orders and trusting them. Check before. Also why give me a huge container for a half sliced sandwhich. Such a waste. This is by far the worst McAllisters I've been to and it's a disgrace. Id rather drive 10 miles to a different one than go here again. This is the 4th time I've been disappointed.
The manager was rude. If they did not want to let me place my order he should have nicely gotten on the phone and relayed the message to me. Instead I hear the manager in the background saying “WE CLOSE AT 9!”. I do not appreciate this kind of service.
On 10/7/20, I used the McAlister app to order my dinner. I'm a nurse traveler and have usually had really good service & food at the restaurants across the South. Not that night. I was missing my tomato cucumber salad and they replaced a lemonade with tea because they "ran out". If you read the reviews this tends to be a problem there. I called and spoke the manager Judy, who was amazing and stated that she would replace the whole meal. AWESOME!! That is, however, until I went back the next day for the replacement meal. It was a different manager (Wendy). She called Judy to verify our conversation (which made me feel like a bum). I picked up our food, got back to the hotel, AND IT WAS AGAIN MISSING ITEMS!!! Like, if you're going through the trouble to give away free food because you messed up the first time, you'd think they double check it. When I called Wendy. I told her, I am not trying to be hard to get along with, but it's missing food again. All she said was "Ok". I told her I would not be using that establishment again. She apologized by saying "I'm sorry", then hung up. Wow. I work hard for my money, and when I pay for an item, I expect it. That's all. Don't go there, use the one in Apex.
Forgetful is an understatement with them.I Ordered from here three times and EACH time we had salads or sandwiches missing. Seek a different location if you don’t want to keep coming back here for your food.
Amazing potatos! Good soup and we LOVE the “brookie”. (Brownie cookie ❤️)
McAlister’s has decent food for what it is. Our experience today was comical. Food came out in spurts, with multiple mistakes, and the final two kids’ meals being correctly brought to the table 30+ minutes after ordering. There is a very sad DoorDash driver who has been waiting 15-20 minutes as well. No idea how they could be this incompetent. So many mistakes.
I love the Rubens here, and the customer service is always good.
Food was great as always. Dining room was open but AC set way too low
Online order was ready on time, but food was cold and nothing like the photos on the app. The order came in five styrofoam containers which could've easily been condensed into two; better if recyclable. Expected so much better from this chain. Disappointing experience.
They have great sandwiches but the baked potatoes are what really makes the meal. Spud
Restaurantji Recommends
I did a pickup order and it was safe and easy. I had never tried this place out but the food was great and they were kind. Will definitely be returning.
I used to go here for the French Dip Sandwich which was very good. Maybe they have a new manager because this time it was horrible. The beef was Tasteless and Dry with some parts so Hard it couldn't be eaten. Tasted very Old too. There was maybe a spoonful of Cheese on it. Didn't even cover the entire Sandwich. Maybe they are selling the Old Stuff left over from when no one could go out. I'll never go again.
Well, we stood up front and waited in an empty restaurant for about 5 mins so the girl could finish cleaning tables and come take our order. My husband's sandwich was epic. However, my ceasar grilled chicken salad was not good at all. The dressing was so thick, mayo would have looked thin. And the chicken seemed old and kinda tasted fishy. Needless to say, I didn't finish it.
Good sandwiches and good value. The wait was a little long, but it looked like they were understaffed for a Saturday.
Great service and the pick two was delicious but the salad I ordered was not very appetizing and the cesear dressing had a fishy taste. Overall great experience, will return!