Worst management ever. Never going back here. Management unable or unwilling to help staff. I pity whoever has to work for this manager.
Atmosphere: 3
Food: 4
Service: 1
R. LaMarca
Kat, the barista was the sweetest person at any Starbucks I’ve ever encountered. She is a gem and this location is lucky to have her represent them during this busy holiday season! Great job, Kat!!
Atmosphere: 5
Food: 5
Service: 5
Katherine Navarrete
Kat at the Starbucks in Southpoint Mall is amazing! She was so kind and truly made my day better. She even made sure my name was spelled correctly, which was so sweet and made me feel really special. I always love seeing her when I come to this location — she brings such positive energy every time!
Atmosphere: 5
Food: 5
Service: 5
Kabita Dhakal
Disappointed and wasted my 18 minutes and at the end found out that they were out of the item I ordered.. very unprofessional barista and the cashier.
Service: 1
Humam AL
I’m surprised this location still holds a 4.2 rating. Perhaps older reviews boosted the score, because based on my last two visits, the experience has been consistently disappointing. The wait was unnecessarily long. There was no greeting, no smile, and the overall atmosphere felt unwelcoming and poorly maintained. The place looked dirty, and the energy was negative.
I don’t plan to return and genuinely hope management considers hiring people who take pride in their work and create a more positive experience for customers.
Atmosphere: 1
Food: 4
Service: 1
Marisca Lotz
Waiting more than 20mins for a drink. Are you serious?
Atmosphere: 1
Food: 1
Service: 1
Adventure
The staff here last week was phenomenal! They had my drink out in record time and it was perfect! I couldn’t ask for anything better, my only regret was not having cash on hand to tip more after I got my drink
Atmosphere: 5
Food: 5
Service: 5
M. Jane J
Please hire more people. Still waiting for my one frappuccino for 20 mins
Atmosphere: 1
Food: 1
Service: 1
Iryna Getmanchuk
The slowest service ever. We were waiting 40 minutes for the order. The ladies have been rude and claimed that the online orders are pushing our order. Doesn’t make any sense .
got the bacon gouda breakfast sandwich. i removed the cheese but there’s literally no bacon on it. a little disappointed
H Hi Nay
I had a terrible experience at this Starbucks location today!!! gives me the WRONG ORDER
Elizabeth Hofmann
Took 20 minutes for them to pour me a cold brew that comes from a tap
Kayla Ward
Placed an order around 12:30 was supposed to be ready in 6-9 minutes, waiting until 1:15 for my food to be ready. Very rude african american lady told me that she didn't receive my food order and didn't have a vanilla danish which i ordered that her coworker proceeded to pull out almost instantly after me asking if they had them. Barista who made drinks was very sweet and very helpful with helping me resolve my issue.
Salman Azhar
The coffee is really sad, and the service has gotten worse.
Worst management ever. Never going back here. Management unable or unwilling to help staff. I pity whoever has to work for this manager.
Atmosphere: 3
Food: 4
Service: 1
Kat, the barista was the sweetest person at any Starbucks I’ve ever encountered. She is a gem and this location is lucky to have her represent them during this busy holiday season! Great job, Kat!!
Atmosphere: 5
Food: 5
Service: 5
Kat at the Starbucks in Southpoint Mall is amazing! She was so kind and truly made my day better. She even made sure my name was spelled correctly, which was so sweet and made me feel really special. I always love seeing her when I come to this location — she brings such positive energy every time!
Atmosphere: 5
Food: 5
Service: 5
Disappointed and wasted my 18 minutes and at the end found out that they were out of the item I ordered.. very unprofessional barista and the cashier.
Service: 1
I’m surprised this location still holds a 4.2 rating. Perhaps older reviews boosted the score, because based on my last two visits, the experience has been consistently disappointing. The wait was unnecessarily long. There was no greeting, no smile, and the overall atmosphere felt unwelcoming and poorly maintained. The place looked dirty, and the energy was negative.
I don’t plan to return and genuinely hope management considers hiring people who take pride in their work and create a more positive experience for customers.
Atmosphere: 1
Food: 4
Service: 1
Waiting more than 20mins for a drink. Are you serious?
Atmosphere: 1
Food: 1
Service: 1
The staff here last week was phenomenal! They had my drink out in record time and it was perfect! I couldn’t ask for anything better, my only regret was not having cash on hand to tip more after I got my drink
Atmosphere: 5
Food: 5
Service: 5
Please hire more people. Still waiting for my one frappuccino for 20 mins
Atmosphere: 1
Food: 1
Service: 1
The slowest service ever. We were waiting 40 minutes for the order. The ladies have been rude and claimed that the online orders are pushing our order. Doesn’t make any sense .
Quickly made my drink. A+
Restaurantji Recommends
got the bacon gouda breakfast sandwich. i removed the cheese but there’s literally no bacon on it. a little disappointed
I had a terrible experience at this Starbucks location today!!! gives me the
WRONG ORDER
Took 20 minutes for them to pour me a cold brew that comes from a tap
Placed an order around 12:30 was supposed to be ready in 6-9 minutes, waiting until 1:15 for my food to be ready. Very rude african american lady told me that she didn't receive my food order and didn't have a vanilla danish which i ordered that her coworker proceeded to pull out almost instantly after me asking if they had them. Barista who made drinks was very sweet and very helpful with helping me resolve my issue.
The coffee is really sad, and the service has gotten worse.
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