I am at this hospital every two weeks as my son has stage 4 Cancer and receives chemotherapy at this hospital. I am up most of the night and day, and use coffee to help stay up, but they just can’t seem to get it right even when it is printed clearly on a receipt. I do understand this place is incredibly busy due to being in a hospital but you would think due to that they would be staffed properly and trained properly. Your wait time for a order will be anywhere from 30-40+ minutes so do not rush, if you have a specific order expect it to be missing quite a few things even if they were paid for, THERE WILL BE A LINE even if you use the app and order ahead the time it tells you to head to the store, they do not even Receive your order at that time you will still have to wait another 30/40 minutes after that time. A lot of times you can not even hear yourself think, let alone speak to a barista due to how loud they have the music playing. They need to retrain the staff, and have the proper amount off staff on duty for the amount of customers they have at this business (nurses,doctors,patients, families, etc) I have watched this place over the last year and a half as my son has received chemo, and it has only seemed to get worse, they have received less and less of my business. I really tried to give them the benefit of doubt, but this week they messed up 3 out of 4 of my drinks and too busy to fix them. They lost my business permanently, and my families. You would be better off doordashing dunkin donuts or another place, it would at least come correct, faster, what you pay for, hot, or not melted! DO BETTER you get paid to do a job, so do it.
Atmosphere: 1
Food: 1
Service: 1
Carol Skogen
It took 17 minutes to get a cheese danish on a Sunday morning at 9:15 when there was little activity.It seemed like the staff dealing with the food needed to have their movement battery charged up.
Food: 1
Service: 2
Maria Martinez
They got our order wrong many times. I ordered a butter crossiant and they gave me a chocolate crossiant. I then ordered a Ham and swiss crossiant and they gave me a cheese danish. They workers were talking non stop and i wasnt the only one who got their order
Atmosphere: 2
Food: 3
Service: 1
Jim C.
Always great service and hot coffee ready. Thank
Atmosphere: 5
Food: 5
Service: 5
C C
Always good coffee! Smell me good!!!
Atmosphere: 5
Food: 5
Service: 5
Allyson Cox
It’s a good place to ‘get away’ from the hospital setting. I wheeled my daughter downstairs and we sat for a few minutes and listened to the holiday music and enjoyed the smell of sweet drinks and pastries. BUT…the majority of the people working there were not very friendly, and neglected to let me know what if they give me my receipt, I could bring it back for a refill within 4 hours. I did have one person let me know this, and I very much wish I could remember her name. The rest of the staff acted as if I was bothering them and were actually quite rude about it. The thing they forget is that us visitors are there trying to cope with difficult situations. A simple smile or just not making up feel like a bother, would go a really long way in this particular Starbucks. PS: the coffee was good. I just ordered plain brewed coffee each time.
Atmosphere: 4
Service: 2
Bryanna
Sometimes they’re decent at making the drinks and other times they’re not.. i just need to find one person here that makes the drinks how i like i guess
Alarez W.
On 11/25/2023 I went to Duke Central Tower to order a drink, waiting to be greeted by the Caucasian young lady, with the blonde hair at the front; she said nothing at all. I politely asked here is she ready to take my order, she responded " I was waiting for you ". Ask an employee working (You are suppose to greet your customers) she instantly got an attitude and said " I aint got time for this today ". I asked for the manager, all the manager said was she sorry. Didn't ask what happened, nothing! After the manager took my order, she went back to the back and the young lady came back out, still with a nasty attitude. It's so unprofessional and unpleasant to know as a Duke Employee this is the type of behavior that's being tolerated with little to no consequences. I'm disgusted!!!!
Jing Chenxi
The customer service was bad, they were quite friendly to the white man before me but was cold to me and even use a c to replace my
Atmosphere: 1
Food: 5
Service: 1
Troy Alexander
Placed a mobile order and had to wait at least 20 minutes for my order.
Why does this Starbucks only sell regular coffee and not their other coffees in the morning? My husband and myself have been there twice, and this has occurred. The first time we overheard a conversation from two of their employees, that one did not know how to operate the machines. Did she still not know how to operate the coffee machines to make other than regular coffee? This was on September 8th and November 2nd.
Jennifer Dunnick
The third shift baristas are fantastic! So friendly and happy every single time. They make the middle of the night so much better.
Service: 5
Cayla Parker
I work night shift so caffeine is a life saver to make it through these 12 hours. I spend at least $100 a month at this Starbucks. I always get excellent service. The third shift crew always has an inviting and fun energy. My drinks no matter how complicated are always made right and they always check to make sure I am satisfied.
Atmosphere: 5
Food: 5
Service: 5
Takudzwa Chikepe
The atmosphere is outstanding and the coffee ☕ is great! I recommend this place especially for concious people, prayer warriors, social workers, theologians and artists
Atmosphere: 5
Food: 5
Service: 5
Kim Ray
Great music. Love the smell of coffee as with any other Starbucks. However, this location has horrible customer service. Staff operates with no urgency to take care of orders. Most of thepeople that go to this starbucks are health care professionals as myself and we don't have much time at all. Yes there is an option to preorder but those orders can sit there for a while and turn into soggy drinks. This is why I prefer going down to get the coffee myself. please please take into consideration your customer base, the time, and the way the coffee is made. Our patients will greatly appreciate how uplifted we are from our daily dose of coffee!
I am at this hospital every two weeks as my son has stage 4 Cancer and receives chemotherapy at this hospital. I am up most of the night and day, and use coffee to help stay up, but they just can’t seem to get it right even when it is printed clearly on a receipt. I do understand this place is incredibly busy due to being in a hospital but you would think due to that they would be staffed properly and trained properly. Your wait time for a order will be anywhere from 30-40+ minutes so do not rush, if you have a specific order expect it to be missing quite a few things even if they were paid for, THERE WILL BE A LINE even if you use the app and order ahead the time it tells you to head to the store, they do not even Receive your order at that time you will still have to wait another 30/40 minutes after that time. A lot of times you can not even hear yourself think, let alone speak to a barista due to how loud they have the music playing. They need to retrain the staff, and have the proper amount off staff on duty for the amount of customers they have at this business (nurses,doctors,patients, families, etc) I have watched this place over the last year and a half as my son has received chemo, and it has only seemed to get worse, they have received less and less of my business. I really tried to give them the benefit of doubt, but this week they messed up 3 out of 4 of my drinks and too busy to fix them. They lost my business permanently, and my families. You would be better off doordashing dunkin donuts or another place, it would at least come correct, faster, what you pay for, hot, or not melted! DO BETTER you get paid to do a job, so do it.
Atmosphere: 1
Food: 1
Service: 1
It took 17 minutes to get a cheese danish on a Sunday morning at 9:15 when there was little activity.It seemed like the staff dealing with the food needed to have their movement battery charged up.
Food: 1
Service: 2
They got our order wrong many times. I ordered a butter crossiant and they gave me a chocolate crossiant. I then ordered a Ham and swiss crossiant and they gave me a cheese danish. They workers were talking non stop and i wasnt the only one who got their order
Atmosphere: 2
Food: 3
Service: 1
Always great service and hot coffee ready. Thank
Atmosphere: 5
Food: 5
Service: 5
Always good coffee! Smell me good!!!
Atmosphere: 5
Food: 5
Service: 5
It’s a good place to ‘get away’ from the hospital setting. I wheeled my daughter downstairs and we sat for a few minutes and listened to the holiday music and enjoyed the smell of sweet drinks and pastries. BUT…the majority of the people working there were not very friendly, and neglected to let me know what if they give me my receipt, I could bring it back for a refill within 4 hours. I did have one person let me know this, and I very much wish I could remember her name. The rest of the staff acted as if I was bothering them and were actually quite rude about it. The thing they forget is that us visitors are there trying to cope with difficult situations. A simple smile or just not making up feel like a bother, would go a really long way in this particular Starbucks. PS: the coffee was good. I just ordered plain brewed coffee each time.
Atmosphere: 4
Service: 2
Sometimes they’re decent at making the drinks and other times they’re not.. i just need to find one person here that makes the drinks how i like i guess
On 11/25/2023 I went to Duke Central Tower to order a drink, waiting to be greeted by the Caucasian young lady, with the blonde hair at the front; she said nothing at all. I politely asked here is she ready to take my order, she responded " I was waiting for you ". Ask an employee working (You are suppose to greet your customers) she instantly got an attitude and said " I aint got time for this today ". I asked for the manager, all the manager said was she sorry. Didn't ask what happened, nothing! After the manager took my order, she went back to the back and the young lady came back out, still with a nasty attitude. It's so unprofessional and unpleasant to know as a Duke Employee this is the type of behavior that's being tolerated with little to no consequences. I'm disgusted!!!!
The customer service was bad, they were quite friendly to the white man before me but was cold to me and even use a c to replace my
Atmosphere: 1
Food: 5
Service: 1
Placed a mobile order and had to wait at least 20 minutes for my order.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Why does this Starbucks only sell regular coffee and not their other coffees in the morning? My husband and myself have been there twice, and this has occurred. The first time we overheard a conversation from two of their employees, that one did not know how to operate the machines. Did she still not know how to operate the coffee machines to make other than regular coffee? This was on September 8th and November 2nd.
The third shift baristas are fantastic! So friendly and happy every single time. They make the middle of the night so much better.
Service: 5
I work night shift so caffeine is a life saver to make it through these 12 hours. I spend at least $100 a month at this Starbucks. I always get excellent service. The third shift crew always has an inviting and fun energy. My drinks no matter how complicated are always made right and they always check to make sure I am satisfied.
Atmosphere: 5
Food: 5
Service: 5
The atmosphere is outstanding and the coffee ☕ is great! I recommend this place especially for concious people, prayer warriors, social workers, theologians and artists
Atmosphere: 5
Food: 5
Service: 5
Great music. Love the smell of coffee as with any other Starbucks. However, this location has horrible customer service. Staff operates with no urgency to take care of orders. Most of thepeople that go to this starbucks are health care professionals as myself and we don't have much time at all. Yes there is an option to preorder but those orders can sit there for a while and turn into soggy drinks. This is why I prefer going down to get the coffee myself. please please take into consideration your customer base, the time, and the way the coffee is made. Our patients will greatly appreciate how uplifted we are from our daily dose of coffee!
Atmosphere: 3
Food: 2
Service: 1