I have visited countless Starbucks locations and have always had positive experiences, but unfortunately, this visit left me disappointed. I placed a mobile order and proceeded to the drive-thru shortly after, as I had just exited the highway. When I reached the speaker, the staff member mentioned that I should wait longer next time before heading to the speaker, which felt unnecessary given the situation.
Additionally, the quality of the coffee was not up to the usual Starbucks standard—it seemed poorly made compared to other locations. I hope this feedback can help improve customer service and consistency at this store
Atmosphere: 1
Food: 1
Service: 1
Utsang Dhungel
Very slow service for inside the place i have never seen such slow service anywhere
Atmosphere: 3
Food: 3
Service: 1
Quanitra Boomer
I love this Starbucks! My only issue is half of the Frappe is slush! Please provide more product (: ! Great service and friendly workers!
Atmosphere: 4
Food: 4
Service: 3
Gracie S
This Starbucks has been pretty disappointing the last few times I’ve visited, mainly due to the baristas. I hate to hear people speak negatively about others, especially at their place of employment, and the young white lady with the thick eyebrows, shorter brown hair, and simplistic tattoos on her upper arm and the young man with short hair created a sour environment for myself as I was at the bar. I understand that some voice their grievances to coworkers as a way to cope with frustration, but a customer asking questions and for clarification about menu items in regards to their dietary and health restrictions does not automatically deem them a difficult customer. I understand being overwhelmed and understaffed, so I try and live by the motto “Never attribute to malice that which can be adequately explained by neglect, ignorance, or incompetence”. I normally let experiences like this roll off my back and mind my business. However, I strongly believe that those who operate in a “nice nasty” persona should not be in food service, and today was not a good experience.
Atmosphere: 4
Food: 3
Service: 1
Cynthia Dominguez
My Double Chocolate Chip Frappuccino was delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Monica Figueroa
Your bathrooms are disgusting, smelly and dirty, like gas stations. No toilet paper.
One star in this rating is too much. Do better !
Atmosphere: 1
Food: 4
Service: 2
Betty Johnson
Awesome Customer Service
Parking: Parking is great
Wheelchair accessibility: Wheel chair accessible at front
Used to be one of my favorite locations in Durham before it got remodeled with the overturn the new baristas can’t get the concept of the drinks correctly. Don’t realize until leaving out of the parking lot to my destination that my drink is completely disgusting and incorrect.
Abigail Noonan Grebe
This Starbucks is my favorite location. The baristas are starting to recognize me as a regular, their wait times are usually pretty fast and consistent, and I’ve witnessed firsthand their ability to keep calm and collected while dealing with difficult customers.
I’m leaving a review today specifically to say thank-you for the kindness they showed me this morning when I had to abandon my drinks in the drive through because of a long wait time. For whatever reason, all of Durham decided this was the place to be. They ended up being absolutely slammed and I spent over 30 minutes in the drive through after placing my order through the mobile app. I finally had to just get out of line as I was late for an event at my son’s school.
I came back after the event - at least two hours later - and explained what happened. I asked if there was any way I could either get a refund or if they wouldn’t mind making my order now, and they were so kind and joyful and remade my whole order. It wasn’t even their fault or mistake; I’m the one that ordered and then left, but they remade it anyway and happily.
This is my anecdote for today but this is the service I have always consistently received at this location. Love the Tower Blvd Starbucks!
Aliyah Moore
I went through the drive-thru and the gentleman on the speaker phone was patient and delightful. As well as the woman at the window. Great job!
Absolutely THE best customer service! I literally drive some days 10-15 minutes out of the way and pass other locations because the staff at Tower Blvd is just that friendly and attentive. I can not say enough wonderful things about them…plus they make an amazing matcha!
Atmosphere: 5
Food: 5
Service: 5
Martha Summerlin
We asked for a “kids’ temp” americano and they said they couldn’t do it…all that means is not super hot…you can’t add room temp water or some ice to it???
Revanth R
Good service and wonderful place
Atmosphere: 5
Food: 5
Service: 5
Courtney
This location is consistently busy but efficient and does not have you waiting for 20 minutes for your drink.
One of the employees, a girl, has a bad attitude and bad customer service, I asked her to put some cinnamon powder on top of my cheese danish, she told me we don’t do that, then just give some cinnamon powder on side, then she didn’t hand me the cheese danish in a good way, she just threw it on the desk, completely disrespecting me.I go to Starbucks for 25 years. I’m so upset.
I have visited countless Starbucks locations and have always had positive experiences, but unfortunately, this visit left me disappointed. I placed a mobile order and proceeded to the drive-thru shortly after, as I had just exited the highway. When I reached the speaker, the staff member mentioned that I should wait longer next time before heading to the speaker, which felt unnecessary given the situation.
Additionally, the quality of the coffee was not up to the usual Starbucks standard—it seemed poorly made compared to other locations. I hope this feedback can help improve customer service and consistency at this store
Atmosphere: 1
Food: 1
Service: 1
Very slow service for inside the place i have never seen such slow service anywhere
Atmosphere: 3
Food: 3
Service: 1
I love this Starbucks! My only issue is half of the Frappe is slush! Please provide more product (: ! Great service and friendly workers!
Atmosphere: 4
Food: 4
Service: 3
This Starbucks has been pretty disappointing the last few times I’ve visited, mainly due to the baristas. I hate to hear people speak negatively about others, especially at their place of employment, and the young white lady with the thick eyebrows, shorter brown hair, and simplistic tattoos on her upper arm and the young man with short hair created a sour environment for myself as I was at the bar. I understand that some voice their grievances to coworkers as a way to cope with frustration, but a customer asking questions and for clarification about menu items in regards to their dietary and health restrictions does not automatically deem them a difficult customer. I understand being overwhelmed and understaffed, so I try and live by the motto “Never attribute to malice that which can be adequately explained by neglect, ignorance, or incompetence”. I normally let experiences like this roll off my back and mind my business. However, I strongly believe that those who operate in a “nice nasty” persona should not be in food service, and today was not a good experience.
Atmosphere: 4
Food: 3
Service: 1
My Double Chocolate Chip Frappuccino was delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Your bathrooms are disgusting, smelly and dirty, like gas stations. No toilet paper.
One star in this rating is too much. Do better !
Atmosphere: 1
Food: 4
Service: 2
Awesome Customer Service
Parking: Parking is great
Wheelchair accessibility: Wheel chair accessible at front
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sausage & Egg Wrap, Iced Caramel Macchiato, Spinach Feta & Egg White Wrap
Used to be one of my favorite locations in Durham before it got remodeled with the overturn the new baristas can’t get the concept of the drinks correctly. Don’t realize until leaving out of the parking lot to my destination that my drink is completely disgusting and incorrect.
This Starbucks is my favorite location. The baristas are starting to recognize me as a regular, their wait times are usually pretty fast and consistent, and I’ve witnessed firsthand their ability to keep calm and collected while dealing with difficult customers. I’m leaving a review today specifically to say thank-you for the kindness they showed me this morning when I had to abandon my drinks in the drive through because of a long wait time. For whatever reason, all of Durham decided this was the place to be. They ended up being absolutely slammed and I spent over 30 minutes in the drive through after placing my order through the mobile app. I finally had to just get out of line as I was late for an event at my son’s school. I came back after the event - at least two hours later - and explained what happened. I asked if there was any way I could either get a refund or if they wouldn’t mind making my order now, and they were so kind and joyful and remade my whole order. It wasn’t even their fault or mistake; I’m the one that ordered and then left, but they remade it anyway and happily. This is my anecdote for today but this is the service I have always consistently received at this location. Love the Tower Blvd Starbucks!
I went through the drive-thru and the gentleman on the speaker phone was patient and delightful. As well as the woman at the window. Great job!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely THE best customer service! I literally drive some days 10-15 minutes out of the way and pass other locations because the staff at Tower Blvd is just that friendly and attentive. I can not say enough wonderful things about them…plus they make an amazing matcha!
Atmosphere: 5
Food: 5
Service: 5
We asked for a “kids’ temp” americano and they said they couldn’t do it…all that means is not super hot…you can’t add room temp water or some ice to it???
Good service and wonderful place
Atmosphere: 5
Food: 5
Service: 5
This location is consistently busy but efficient and does not have you waiting for 20 minutes for your drink.
Atmosphere: 5
Service: 4
Recommended dishes: Pumpkin & Pepita Loaf, Iced Caramel Macchiato
One of the employees, a girl, has a bad attitude and bad customer service, I asked her to put some cinnamon powder on top of my cheese danish, she told me we don’t do that, then just give some cinnamon powder on side, then she didn’t hand me the cheese danish in a good way, she just threw it on the desk, completely disrespecting me.I go to Starbucks for 25 years. I’m so upset.
Loading...