-4 Extremely slow drive thru line on Sunday afternoon. 15+ minutes and 10+ cars sitting in line, barely moving at all.
Would not come back or recommend. Fix your service.
Atmosphere: 1
Food: 1
Service: 1
Joseph Long
The employees were very and attentive.
Atmosphere: 5
Food: 5
Service: 5
David
Always wonderful coffee
Atmosphere: 4
Food: 4
Service: 4
Delaney H
I was taking a shelter dog on a doggy day out from APS Durham and tried to get him a pup cup, but they said I had to purchase a drink to get one. Not my experience at other Starbucks.
Jason M
I got to the end of my drink only to find a piece of plastic that had been blended up. Who knows how many plastic bits I drank!
Food: 1
Heidi W.
I took my son here and the employees were so sweet and amazing!
Atmosphere: 5
Service: 5
Lucie Haws
Workers were so kind and great atmosphere for studying. Broke a glass and the employees were so kind about it. This is my favorite Starbucks by far!
Atmosphere: 5
Food: 5
Service: 5
Adam Wilson
Just shut the place down won't come back
Atmosphere: 3
Food: 1
Service: 1
Vivia Lee
I recently had an experience at the Starbucks drive-thru that left me quite disappointed and disheartened. Two days ago, I visited for my usual lunch order—drinks and food—and upon reaching the payment window, I held up my phone for the employee to scan my mobile app. Unfortunately, after she nearly eight attempts, the scanner repeatedly failed to read my phone despite its screen protector reflecting sunlight, which I noticed she seemed indifferent to.
In past visits, other employees had advised me to let them bring my phone inside to avoid such issues with scanning. Therefore, I politely suggested, “You may want to bring it inside so you can scan successfully.”
To my shock, the employee responded with an unexpected level of hostility, stating, “You don’t need to tell me what to do! I know how to do my job. I’m Helping you to make the payment go through so you can have your coffee.” This outburst left me taken aback and hurt. Ultimately, she then requested to allow her to take my phone inside to complete the scan.
Although I received my coffee and food, the negative interaction overshadowed my enjoyment of the order. I understand that everyone can have difficult days, but I believe it is important for management to be aware of how such customer interactions are handled by staff.
I called the store to express my concerns, and while the supervisor offered an apology, our conversation felt rushed and lacked the genuine attention the situation warranted.
I find myself hesitant to return to this particular location out of fear of encountering another unpleasant interaction for my daily coffee and lunch.
What steps is management taking to ensure that the customer service environment promotes positive interactions for their staff in the workplace, and will there be any training initiatives introduced to enhance this aspect?
Ellen McLarney
This is my go to place. Always fast and efficient and kind even when they have a long line of people.
Employees were super nice and fun. They were also knowledgeable about their products they serve. Pecan crunch oat milk iced ice is on point. Just a FYI. Can't wait to try it hot.
Atmosphere: 5
Food: 5
Service: 5
Sarah Furr
My Son and his wife took me out to this place. I got the pink drink. Absolutely great 👍
Atmosphere: 5
Food: 5
Service: 5
christina smith
Everyone was polite and pleasant. The facility was clean. The coordination and teamwork was great. My order was perfect. Thank you Daniel for being so kind about my complicated order😅. AMAZING!
Atmosphere: 5
Food: 5
Service: 5
Makenzie Felicia
I come here almost everyday and it's always a good experience. Today I ordered drinks to the wrong location across town and Lilly was nice enough to honor my order and went as far as to make them herself during a busy rush. Thank you Lilly!
Melissa M
Very nice inside but the music is way too loud to be able to have conversations, read, work at a table, etc.
-4 Extremely slow drive thru line on Sunday afternoon. 15+ minutes and 10+ cars sitting in line, barely moving at all.
Would not come back or recommend. Fix your service.
Atmosphere: 1
Food: 1
Service: 1
The employees were very and attentive.
Atmosphere: 5
Food: 5
Service: 5
Always wonderful coffee
Atmosphere: 4
Food: 4
Service: 4
I was taking a shelter dog on a doggy day out from APS Durham and tried to get him a pup cup, but they said I had to purchase a drink to get one. Not my experience at other Starbucks.
I got to the end of my drink only to find a piece of plastic that had been blended up. Who knows how many plastic bits I drank!
Food: 1
I took my son here and the employees were so sweet and amazing!
Atmosphere: 5
Service: 5
Workers were so kind and great atmosphere for studying. Broke a glass and the employees were so kind about it. This is my favorite Starbucks by far!
Atmosphere: 5
Food: 5
Service: 5
Just shut the place down won't come back
Atmosphere: 3
Food: 1
Service: 1
I recently had an experience at the Starbucks drive-thru that left me quite disappointed and disheartened. Two days ago, I visited for my usual lunch order—drinks and food—and upon reaching the payment window, I held up my phone for the employee to scan my mobile app. Unfortunately, after she nearly eight attempts, the scanner repeatedly failed to read my phone despite its screen protector reflecting sunlight, which I noticed she seemed indifferent to.
In past visits, other employees had advised me to let them bring my phone inside to avoid such issues with scanning. Therefore, I politely suggested, “You may want to bring it inside so you can scan successfully.”
To my shock, the employee responded with an unexpected level of hostility, stating, “You don’t need to tell me what to do! I know how to do my job. I’m Helping you to make the payment go through so you can have your coffee.” This outburst left me taken aback and hurt. Ultimately, she then requested to allow her to take my phone inside to complete the scan.
Although I received my coffee and food, the negative interaction overshadowed my enjoyment of the order. I understand that everyone can have difficult days, but I believe it is important for management to be aware of how such customer interactions are handled by staff.
I called the store to express my concerns, and while the supervisor offered an apology, our conversation felt rushed and lacked the genuine attention the situation warranted.
I find myself hesitant to return to this particular location out of fear of encountering another unpleasant interaction for my daily coffee and lunch.
What steps is management taking to ensure that the customer service environment promotes positive interactions for their staff in the workplace, and will there be any training initiatives introduced to enhance this aspect?
This is my go to place. Always fast and efficient and kind even when they have a long line of people.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees were super nice and fun. They were also knowledgeable about their products they serve. Pecan crunch oat milk iced ice is on point. Just a FYI. Can't wait to try it hot.
Atmosphere: 5
Food: 5
Service: 5
My Son and his wife took me out to this place. I got the pink drink. Absolutely great 👍
Atmosphere: 5
Food: 5
Service: 5
Everyone was polite and pleasant. The facility was clean. The coordination and teamwork was great. My order was perfect. Thank you Daniel for being so kind about my complicated order😅. AMAZING!
Atmosphere: 5
Food: 5
Service: 5
I come here almost everyday and it's always a good experience. Today I ordered drinks to the wrong location across town and Lilly was nice enough to honor my order and went as far as to make them herself during a busy rush. Thank you Lilly!
Very nice inside but the music is way too loud to be able to have conversations, read, work at a table, etc.
Atmosphere: 1
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