Taco Bell
3509 Westgate Dr, Durham
(919) 489-9537
Recent Reviews
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I ordered A couple things and when I opened the bag, they gave me half fries. The quality of the food is also not very good. My food came very cold as well. This Taco Bell location needs to do better and stop being stingy with the food.
Atmosphere: 1
Food: 3
Service: 2
Twice I have been here when they are supposed to be open in the morning and they are not answering the voice box
We ordered on uber eats, waited damn near an hour for uber eats to send 2-3 drivers the order with no explanation. Finally decided to go up there to see what the issue was since none of the uber eats driver offered any explanation, come to find out there were at least 15 people waiting inside, only 3 workers and none of them had anything to say about the wait. Frustrating and unprofessional.
Atmosphere: 1
Service: 1
Ordered a Mexican pizza combo for lunch, had a issue with the quality on the tortilla of the mexican pizza and the staff were very polite, and efficient on making things right for me.
Absolutely will be happy to come back.
Atmosphere: 4
Food: 4
Service: 5
Nothing in stock and you still get pulled around the building to wait on the crap they do have
Atmosphere: 1
Food: 2
Service: 1
I'm not ordering through an automated system because you can't find competent workers. Care more about your business and I'll buy your food.
Service: 1
We waited to place an order and was told to use the kiosk. Kiosk don’t have the options I needed and had to ask for help to what one responded . I have to wait till I’m done making this order in a rude manner . All the three employees looked bothered by us and anyone who came in. Rude and no customer service .food was cold … saw an older couple come in and they were rudely told to use kiosk so they turn around and left … chick fil-a should share they’re customers service class … with Taco Bell cus is very much needed…
Atmosphere: 1
Food: 2
Service: 1
This location has improved over the past few months. I think they're still shorthanded sometimes and sometimes there's a wait, but unlike before, it seems like people working there are doing their best. We used to go out of the way to avoid this location, but it's our main one again.
Atmosphere: 3
Food: 5
Service: 4
It is very sad to see this Taco Bell branch is not the same as it used to be like 20 years ago. The restrooms are dirty, the staff inattentive and the food quality is poor!!!.My family regrets going to this branch. I am surprised that they are still open!… I think the Taco Bell at a mall branch nearby is way much cleaner with better food and customer service.
Never had a taco bell that gave us food that tasted like chlorine/soap. The hard shell taco and the Baja blast both tasted this way. On top of that, they were having customers come inside to fill their own drinks because their soda machine was down, takes 2 seconds for the to walk around the counter to fill them up. Then, while filling our own cups, the machine was spewing soda all over the place. This place needs shut down.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Food was bad. Staff not very friendly. Would not recommend.
Atmosphere: 2
Food: 2
Service: 3
Decided to make a quick TacoBell run. We ordered online & prepaid. Pulled up to the drive through and they told us to pull around, so we did and waited 30 minutes. We pulled back through, and again were asked to pull around and waited for an extra 30 minutes. They turned off the lights, an employee came out and told us they wouldn’t be making our food. Instead of refunding us, we were told we could dispute the charge with Cashapp.
Atmosphere: 1
Food: 1
Service: 1
Do not order from this store. I have ordered twice now and both times the food was not how I ordered it. I realize it's fast food....but there's a lot to be said for taking a few extra seconds to actually READ the order and put effort into making the order the correct way. A one-armed, blind, deaf quadriplegic could do a better job.
I asked for pico on two items...it was not included. The cheesy, beef and bean burrito was 95% beans. I also asked for extra nacho cheese on the burrito....it was barely enough to counter the pound of beans in it. The cravings box came with chips and cheese...there was barely a teaspoon of cheese in the cup. The quality gave the sense that the person prepping the food cared more about how quickly they got it done rather than doing it the right way. Last time I was in there, I suggested to the manager that the white guy with face piercings, prepping the food should get a little more training because he was blasting through without any care and I could see from where I was standing that he wasn't putting the proper amount of ingredients into the food. I was told he was actually one of the best workers they have. After getting the trash food I recieved today...that checks out. Absolutely awful and the owners should scrap the whole crew and start over. I won't be going here again.
Atmosphere: 1
Food: 1
Service: 1
Waited in line drive thru for an hour then left
Atmosphere: 1
Food: 1
Service: 1
They always forget items from my orders, and they’re constantly understaffed to boot. Instead of getting them more help, it seems the franchise decided to do “AI ordering” instead. Really sad because the employees are great people usually, very sweet and good at their job. But due to continuous understaffing and lack of support they always forget my items.
Atmosphere: 3
Food: 3
Service: 4
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