We heard so much about their onion rings and couldn't wait to try them. But, when we ordered them with our hamburgers, we were told that they had no onion rings "cause they were saving them for online orders".
It didn't help that while we were at the register, 2 orders of onion rings were sent to customers seated in the restaurant! When we questioned why they could get onion rings, the person at the register said that these customers got the last of the onion rings before they had to SAVE THE REST FOR ONLINE ORDERS. (We were there at 11:15am)
We told him that it doesn't make since NOT to give a customer that was there in person preference to an online order and we were told that "it's a struggle to turn off the onion rings on the online orders site"
If I had thought quicker, I should have pulled out my phone right then and done on ONLINE order for my lunch!
Sadly that Customers showing up IN person to eat AT the restaurant are not treated more importantly than online orders.
Mohammed Mira
Nice atmosphere and good variety of food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Stephanie Chorman
This is from my childhood and I'm sad the original location isn't still there in Cary but this location was top-notch and not only did they have a pumpkin pie milkshake with crust! But a burger that is top-notch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Matt Flavor
Disappointing. Ordered online, come in and food was never made. “It never printed” fine. Had to sit there for an additional 20mins waiting for my food. Come to find out my food wasn’t even made correct. All I received was empty apologies. Same your time go anywhere else.
Maria Ziller
Absolutely amazing service and the food is sooooooo delicious!!!
First experience was really good.. second and third both orders were incorrect and the employees didn't seem to care or hiding in the back with no one up front.
Atmosphere: 2
Food: 2
Service: 1
Megan Walters
I was overjoyed to see The Loop in Durham, as I'm a native Floridian that has been homesick for this place. My Loop Burger with cheddar was as good as I remember- thick, juicy, and fresh! That first bite was a near-spiritual experience and I spent my meal time silently contemplating how the char could still be so perfect when we're states away. Kudos to the team- I'll be seeing you again, hungry for burgers and for home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Kasheem Gaddy
I went there for the second time last week and they were packed and the service was slow. I tried them again tonight and it was no one in there and they was still slow
Atmosphere: 2
Food: 3
Service: 1
Elijah Gadol
Great food and service. Everything tastes fresh and is local.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Mark Farrell
Have driven by many times, and always wanted to stop in and try The Loop. Tonight, I did, and the Onion Soup was really great!
Most impressive was the staff, they were all so super friendly and helpful. Especially the young lady at the till tonight, she was a delight.
While I waited for my food to be prepared an elderly gentleman came in to collect his to go order, The young lady at the till was so nice and respectfull of this man, he had a bad back that impacted his ability to walk, the young lady not only very nicely helped and served him but even offered to help the man carry his order out to his car. She packaged everything up nicely for him and took it to his car. This was so heartwarming to see. A polite, respectful, professional young person doing a great job.
We had a great dinner there!
The food was amazing however not happy with the service. The cashier was not people person. Some tables were not clean.
Atmosphere: 3
Food: 5
Service: 2
Bad news: I've been shrink-flated from The Loop, as there was hardly any meat in my chicken salad.
Good news: We're heading over to Costco where I can get a hot dog for $1.50 to supplement this "meal."
Atmosphere: 4
Food: 2
Service: 4
My choice of meal, burger, chips and beer was ordinary. A disappointment given all the good choices available.
Atmosphere: 4
Food: 3
Service: 4
We eat at the loop quite often as it’s so affordable and fresh and delicious! The salmon sandwich and chicken salad are our favorites
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken, Chicken Salad, Salmon Sandwich, Cheeseburger
We heard so much about their onion rings and couldn't wait to try them.
But, when we ordered them with our hamburgers, we were told that they had no onion rings "cause they were saving them for online orders".
It didn't help that while we were at the register, 2 orders of onion rings were sent to customers seated in the restaurant! When we questioned why they could get onion rings, the person at the register said that these customers got the last of the onion rings before they had to SAVE THE REST FOR ONLINE ORDERS. (We were there at 11:15am)
We told him that it doesn't make since NOT to give a customer that was there in person preference to an online order and we were told that "it's a struggle to turn off the onion rings on the online orders site"
If I had thought quicker, I should have pulled out my phone right then and done on ONLINE order for my lunch!
Sadly that Customers showing up IN person to eat AT the restaurant are not treated more importantly than online orders.
Nice atmosphere and good variety of food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
This is from my childhood and I'm sad the original location isn't still there in Cary but this location was top-notch and not only did they have a pumpkin pie milkshake with crust! But a burger that is top-notch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Disappointing. Ordered online, come in and food was never made. “It never printed” fine. Had to sit there for an additional 20mins waiting for my food. Come to find out my food wasn’t even made correct. All I received was empty apologies. Same your time go anywhere else.
Absolutely amazing service and the food is sooooooo delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First experience was really good.. second and third both orders were incorrect and the employees didn't seem to care or hiding in the back with no one up front.
Atmosphere: 2
Food: 2
Service: 1
I was overjoyed to see The Loop in Durham, as I'm a native Floridian that has been homesick for this place. My Loop Burger with cheddar was as good as I remember- thick, juicy, and fresh! That first bite was a near-spiritual experience and I spent my meal time silently contemplating how the char could still be so perfect when we're states away. Kudos to the team- I'll be seeing you again, hungry for burgers and for home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I went there for the second time last week and they were packed and the service was slow. I tried them again tonight and it was no one in there and they was still slow
Atmosphere: 2
Food: 3
Service: 1
Great food and service. Everything tastes fresh and is local.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Have driven by many times, and always wanted to stop in and try The Loop. Tonight, I did, and the Onion Soup was really great!
Most impressive was the staff, they were all so super friendly and helpful. Especially the young lady at the till tonight, she was a delight.
While I waited for my food to be prepared an elderly gentleman came in to collect his to go order, The young lady at the till was so nice and respectfull of this man, he had a bad back that impacted his ability to walk, the young lady not only very nicely helped and served him but even offered to help the man carry his order out to his car. She packaged everything up nicely for him and took it to his car. This was so heartwarming to see. A polite, respectful, professional young person doing a great job.
Well done,
Mark
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Creamy French Onion
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