If I could give 0 stars I would.Please don't come to this place. They are going to buy you an arm and a leg and in addition they are going to charge you a gratitude fee, another for tip and an extra fee for food apart from taxes.The waiter José is a person very poorly trained to talk to customers. Please train your waiters.The food arrives an hour and a half after you order it and José's response every time you ask him how much longer to wait is "it's not my fault that the food is late" "I can't go to the kitchen and Tell them to hurry up” “I told you that the food was going to take a while” “I'm not going to argue with you.” I was a waiter for many years and those answers are not given to a customer.Never in my life have they brought the payment receipt to the table without first having received my food and in this restaurant it seems to be a habit. How do they pretend that I am going to pay for a dish that I ordered to eat there warm and they bring it to me on a plastic plate to take home and they are so shameless that they charge me 15 percent of gratitude on my receipt? But there is always a first time.Family, don't come here, you're going to have a bad time.
Atmosphere: 1
Food: 1
Service: 1
Saray Salgado
I’m not one to leave reviews. However, never had we ever received such bad service. Upon arrival the place became very crowded due to another customer calling ahead and making a reservation for 18 people but when they arrived, the person in charge told them the restaurant could not accommodate them as previously agreed and split the group up through out the restaurant. When the waiter finally came around to get our orders, he had a terrible attitude. As a group we ignored the attitude and placed our orders. He took my friends and my order towards the end and informed us that the plate we ordered would take approximately 45mins and recommended we ordered an appetizer, so we did. Fast forward 1hr later, the others at our table STARTED getting their food and I still hadn’t received the appetizer I was to share with my friend. 30mins later, everyone else had already received their food and the waiter started serving neighboring tables. We asked about the appetizer to which he answered there was nothing he could about it. By the time everyone was done eating, the appetizer finally arrived but not our food. We still asked nicely for our food and the waiter kept saying “it coming”. 2hrs after our order was taken, we still didn’t not have our food. We decided we were ready to leave (since everyone else in the group had finished eating), and no longer wanted the food we ordered. The waiter handed everyone their bill and offered to place our foods in to-go boxes. (I ordered my food to eat at the restaurant, not to-go). Now, I understand that the food is not the waiters fault, HOWEVER, good communication with the customers and good customer services IS. When we expressed our disappointment in a calm manner, he blamed US for ordering food that would take a while to cook, said there was nothing he could do and that he was not going to argue with us. Needless to say, I will never go back!#1- don’t agree to accommodate people you don’t have the space for and #2- please, please, please, train your staff to provide proper customer service.
Atmosphere: 1
Food: 1
Service: 1
Nayla Cano
I can't believe the bad experience we were able to receive at this place. We arrived at the place at 4:30pm and left at 7:50pm. From the moment we arrived it was desperate on the part of the waiters to see so many people arrive, we were 8 people and the waiter from the beginning had a terrible attitude, telling us that he was not going to worry about where to seat so many people because he could not work miracles or with the space or with the tables. From there we started colliding. I have been a waitress for many years and I know how heavy and stressful that responsibility is but it DOES NOT JUSTIFY that the customer service is so horrible (at least try to hide your face and not say out loud everything you are thinking) that is a disrespect!We ordered appetizers, since it was mentioned to us that the food was going to take a while and we opted to order appetizers but the delay in getting your order was incredible, even the appetizer arrived just after we had received the food. The food literally took 1 hour and 45 minutes and the only thing the waiter told us was that he couldn't rush the cook and that he said from the beginning that the food was going to take a while, angry for simply asking how much LONGER it was going to take. our order. EVERYONE received their food after so much waiting and mine was packed in a box for me to take home. As if that were not enough, my receipt was delivered before the food and also included gratitude + the tip. We thought we were the only ones but everyone in the restaurant was experiencing the same problem. I swear every time I go to a restaurant I always try to see the positive in the waiters, if I notice that they have some kind of attitude, because I UNDERSTAND the stress of this job but we had to talk to the waiter personally to let him know that what we were experimenting was not fair to a customer who will pay for the service. He had the audacity to tell us that he wasn't going to argue with us when again, the food was not being given for FREE!It has been the WORST experience we have had and that is why I leave this review, so that when large families and especially those who go hungry, they know what they are going to experience. Just DON'T GO! I hope they can learn to run a business.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Rivera
The WORST kitchen in that it took us over 2.5 hours to get food some of my friends couldn’t even eat. Order 3 hours before great food but HORRIBLE
Atmosphere: 1
Food: 5
Service: 1
Vanessa Collazo Torres
Unfortunately the quality of the food, theAtmosphere, and service have been lacking in this restaurant. It was one of my favorites but I don't evenFood tastes the same. The dry mofongo, the salty cuguitos, the food is no longer the same. I went for my birthday and the service was mediocre. Yesterday I returned to give it a try but I was convinced that yes, it is no longer the same restaurant with that finger-licking food.The drinks are still brutally good.
Atmosphere: 2
Food: 2
Service: 2
Patrick “Kenko” Vazquez, Sr
Did place got a huge upgrade and the good is always on point. Come and try their Red Snapper with shrimp...awesome.
Atmosphere: 5
Food: 5
Service: 5
Neil Evertsz
If you come here got it try the seafood Mofongo!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Mitchell
All of our friends said it was the best place for PR foodWe need new friends
Christian CEO
Uuufffffffff ‼️‼️‼️‼️ This place right here had everything I needed. They could do better with the arroz con gandules but that’s always up to the day of the week because every other time I came here the food is always bussin. This is a military town that’s why it’s rare to see anything that isn’t straight American food so when I found this place I fell in love. There is another Colombian place near by but their food is plain and small portions. Here I was served great sized plates, the service was phenomenal because the food came out right after the appetizers. I highly recommend this place if you are ever in the mood for great foodParking: Definitely make sure you lock your doors.Kid-friendliness: The staff accommodates everything you request
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plantains Soup, Croquetas, Empanadas Beef Empanada, Black Beans and Rice, Pechuga Rellena, Fried Plantains
First and last time I visit that place... exaggeratedly prices seem like it was in Dubai... bad service...
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Mofongo de Carne Frita
gk gk
It took them a long time to take my order and the restaurant was not full...the waiter should be more attentive...
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Mofongo de Carne Frita, Ensalada, Mofongo Isleño de Pollo
Matthew Schupp
Awesome mofongos! So good i ate the leftovers for dinner the day and came back with my whole family two days later. And I'll come back again. Service was very non-PR (IYKYK), I mean they brought the food out super fast.
We are here from NYC and had the best experience shout out to coco who was amazing in helping us amazing food amazing vibe authentic puerto rican
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mofongos, Fried Plantains, Alcapurrias
If I could give 0 stars I would.Please don't come to this place. They are going to buy you an arm and a leg and in addition they are going to charge you a gratitude fee, another for tip and an extra fee for food apart from taxes.The waiter José is a person very poorly trained to talk to customers. Please train your waiters.The food arrives an hour and a half after you order it and José's response every time you ask him how much longer to wait is "it's not my fault that the food is late" "I can't go to the kitchen and Tell them to hurry up” “I told you that the food was going to take a while” “I'm not going to argue with you.” I was a waiter for many years and those answers are not given to a customer.Never in my life have they brought the payment receipt to the table without first having received my food and in this restaurant it seems to be a habit. How do they pretend that I am going to pay for a dish that I ordered to eat there warm and they bring it to me on a plastic plate to take home and they are so shameless that they charge me 15 percent of gratitude on my receipt? But there is always a first time.Family, don't come here, you're going to have a bad time.
Atmosphere: 1
Food: 1
Service: 1
I’m not one to leave reviews. However, never had we ever received such bad service. Upon arrival the place became very crowded due to another customer calling ahead and making a reservation for 18 people but when they arrived, the person in charge told them the restaurant could not accommodate them as previously agreed and split the group up through out the restaurant. When the waiter finally came around to get our orders, he had a terrible attitude. As a group we ignored the attitude and placed our orders. He took my friends and my order towards the end and informed us that the plate we ordered would take approximately 45mins and recommended we ordered an appetizer, so we did. Fast forward 1hr later, the others at our table STARTED getting their food and I still hadn’t received the appetizer I was to share with my friend. 30mins later, everyone else had already received their food and the waiter started serving neighboring tables. We asked about the appetizer to which he answered there was nothing he could about it. By the time everyone was done eating, the appetizer finally arrived but not our food. We still asked nicely for our food and the waiter kept saying “it coming”. 2hrs after our order was taken, we still didn’t not have our food. We decided we were ready to leave (since everyone else in the group had finished eating), and no longer wanted the food we ordered. The waiter handed everyone their bill and offered to place our foods in to-go boxes. (I ordered my food to eat at the restaurant, not to-go). Now, I understand that the food is not the waiters fault, HOWEVER, good communication with the customers and good customer services IS. When we expressed our disappointment in a calm manner, he blamed US for ordering food that would take a while to cook, said there was nothing he could do and that he was not going to argue with us. Needless to say, I will never go back!#1- don’t agree to accommodate people you don’t have the space for and #2- please, please, please, train your staff to provide proper customer service.
Atmosphere: 1
Food: 1
Service: 1
I can't believe the bad experience we were able to receive at this place. We arrived at the place at 4:30pm and left at 7:50pm. From the moment we arrived it was desperate on the part of the waiters to see so many people arrive, we were 8 people and the waiter from the beginning had a terrible attitude, telling us that he was not going to worry about where to seat so many people because he could not work miracles or with the space or with the tables. From there we started colliding. I have been a waitress for many years and I know how heavy and stressful that responsibility is but it DOES NOT JUSTIFY that the customer service is so horrible (at least try to hide your face and not say out loud everything you are thinking) that is a disrespect!We ordered appetizers, since it was mentioned to us that the food was going to take a while and we opted to order appetizers but the delay in getting your order was incredible, even the appetizer arrived just after we had received the food. The food literally took 1 hour and 45 minutes and the only thing the waiter told us was that he couldn't rush the cook and that he said from the beginning that the food was going to take a while, angry for simply asking how much LONGER it was going to take. our order. EVERYONE received their food after so much waiting and mine was packed in a box for me to take home. As if that were not enough, my receipt was delivered before the food and also included gratitude + the tip. We thought we were the only ones but everyone in the restaurant was experiencing the same problem. I swear every time I go to a restaurant I always try to see the positive in the waiters, if I notice that they have some kind of attitude, because I UNDERSTAND the stress of this job but we had to talk to the waiter personally to let him know that what we were experimenting was not fair to a customer who will pay for the service. He had the audacity to tell us that he wasn't going to argue with us when again, the food was not being given for FREE!It has been the WORST experience we have had and that is why I leave this review, so that when large families and especially those who go hungry, they know what they are going to experience. Just DON'T GO! I hope they can learn to run a business.
Atmosphere: 1
Food: 1
Service: 1
The WORST kitchen in that it took us over 2.5 hours to get food some of my friends couldn’t even eat. Order 3 hours before great food but HORRIBLE
Atmosphere: 1
Food: 5
Service: 1
Unfortunately the quality of the food, theAtmosphere, and service have been lacking in this restaurant. It was one of my favorites but I don't evenFood tastes the same. The dry mofongo, the salty cuguitos, the food is no longer the same. I went for my birthday and the service was mediocre. Yesterday I returned to give it a try but I was convinced that yes, it is no longer the same restaurant with that finger-licking food.The drinks are still brutally good.
Atmosphere: 2
Food: 2
Service: 2
Did place got a huge upgrade and the good is always on point. Come and try their Red Snapper with shrimp...awesome.
Atmosphere: 5
Food: 5
Service: 5
If you come here got it try the seafood Mofongo!
Atmosphere: 5
Food: 5
Service: 5
All of our friends said it was the best place for PR foodWe need new friends
Uuufffffffff ‼️‼️‼️‼️ This place right here had everything I needed. They could do better with the arroz con gandules but that’s always up to the day of the week because every other time I came here the food is always bussin. This is a military town that’s why it’s rare to see anything that isn’t straight American food so when I found this place I fell in love. There is another Colombian place near by but their food is plain and small portions. Here I was served great sized plates, the service was phenomenal because the food came out right after the appetizers. I highly recommend this place if you are ever in the mood for great foodParking: Definitely make sure you lock your doors.Kid-friendliness: The staff accommodates everything you request
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plantains Soup, Croquetas, Empanadas Beef Empanada, Black Beans and Rice, Pechuga Rellena, Fried Plantains
Restaurantji Recommends
They overcharged me ! Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
First and last time I visit that place... exaggeratedly prices seem like it was in Dubai... bad service...
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Mofongo de Carne Frita
It took them a long time to take my order and the restaurant was not full...the waiter should be more attentive...
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Mofongo de Carne Frita, Ensalada, Mofongo Isleño de Pollo
Awesome mofongos! So good i ate the leftovers for dinner the day and came back with my whole family two days later. And I'll come back again. Service was very non-PR (IYKYK), I mean they brought the food out super fast.
Atmosphere: 5
Food: 5
Service: 5
Great food, nice staff, good price. Will be
Atmosphere: 5
Food: 5
Service: 5