The first two times I got donuts here, they were great. I stopped by on Friday night last week at 9:30 pm. They close at 10:00 pm. I should have left- they were already cleaning and didn't really want to take an order. Duck Donuts advertises fresh "made to order" donuts. They took my donuts from a pile they made last at 8:30 pm (I asked). I also wanted to order a milkshake. The girl at the counter threw her head back and rolled her eyes, so I decided not to order that at all. I understand people want to leave early, but if they are going to stop making food at a certain time, they should advertise that.
Sharmaine Clement
I won't rate the service or the food because I didn't attempt any of that. This was our first time inside a Duck Donuts. We walked in and instantly it smelled weird, I looked around and it was just crowded with stuff, the side that had toppings was a mess didn't seem clean at all in there. To much going on. We both looked at each other and said let's go. We went to Small Cakes next door instead and it was AMAZING, decluttered and clean.
Atmosphere: 1
Lexie S.
donuts are great but they don't answer the phone number provided on their website, i've left a voicemail which is counterproductive when you run a food shop, the frappe i was delivered had whole pieces of ice in it and not like a frappe at all i couldn't even drink it since the straw was small and the giant chunks of ice couldn't fit through
J S
Music blaring like it's a club. One employee working and won't make milk shakes because she had an order of dozen donuts ahead of us. Told her we wanted decorated donut holes and she only offered plain and sugar coated. The place is trash.
Atmosphere: 1
Food: 2
Service: 1
melissa stevens
Poor customer service. Felt like my visit was bothering the workers
Doughnuts were great! Customer service not so much. We walked in and one of the workers was understandably taking a break drinking water, made eye contact with us and then turned around ignoring us.Finished his water and continue to ignore us standing at the counter.Hilarious experience, but still not great customer service.Bathrooms are also questionable. The roll of toilet paper that patrons are suppose to use to wipe themselves was in the ground (women’s restroom).
Atmosphere: 1
Food: 3
Service: 1
Joann C.
Great donuts brought them to a friends house for tea. Everyone enjoyed them a said they would be going there to buy some very soon
Anton
I visited the Skibo location today. As always delicious donuts, however horrible Customer Service! I asked the cashier a simple question and it was answered by annoyingly pointing at something while agressivly chewing gum! I felt like an inconvenience as a paying customer. Duck Donuts quality of product never disappoints but let’s match the service experience as well, at least act like you try!
Food: 5
Service: 1
Stephanie Murphy
First time, ordering duck donuts, and probably the last. The only good experience was ordering online. Once I arrive I felt unwelcome. I identified myself with an online order and they demanded that I had to show an email confirmation. Then after going to my car to get my phone I had to print my name on a ticket after providing the confirmation. This made me feel like I was trying to steal donuts. Once I got to my office with the donuts, my whole team felt like they tasted like they old donuts. The whole experience was awful.
Donuts are very flat. Was expecting more. Won’t be returning
Matthew Wallace
The place was dirty, the employees were rude and lackadaisical, It was my first time here and they weren't very helpful.
Atmosphere: 1
Food: 5
Service: 1
Jeff Deutschlander
Made perfect every
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts, Maple Bacon
Terrie Peele
Their Coffee is
Atmosphere: 5
Food: 5
Service: 5
Brenda
Whoever the girl in the front is, horrible customer service. I’m not sure if she’s new but when the other girl in the back was helping her, she responded with horrible attitude. That’s just the service, then afterwards the latte was made WAY WAY too sweet. Felt like the whole syrup of chocolate. She killed the experience.
The first two times I got donuts here, they were great. I stopped by on Friday night last week at 9:30 pm. They close at 10:00 pm. I should have left- they were already cleaning and didn't really want to take an order. Duck Donuts advertises fresh "made to order" donuts. They took my donuts from a pile they made last at 8:30 pm (I asked). I also wanted to order a milkshake. The girl at the counter threw her head back and rolled her eyes, so I decided not to order that at all. I understand people want to leave early, but if they are going to stop making food at a certain time, they should advertise that.
I won't rate the service or the food because I didn't attempt any of that. This was our first time inside a Duck Donuts. We walked in and instantly it smelled weird, I looked around and it was just crowded with stuff, the side that had toppings was a mess didn't seem clean at all in there. To much going on. We both looked at each other and said let's go. We went to Small Cakes next door instead and it was AMAZING, decluttered and clean.
Atmosphere: 1
donuts are great but they don't answer the phone number provided on their website, i've left a voicemail which is counterproductive when you run a food shop, the frappe i was delivered had whole pieces of ice in it and not like a frappe at all i couldn't even drink it since the straw was small and the giant chunks of ice couldn't fit through
Music blaring like it's a club. One employee working and won't make milk shakes because she had an order of dozen donuts ahead of us. Told her we wanted decorated donut holes and she only offered plain and sugar coated. The place is trash.
Atmosphere: 1
Food: 2
Service: 1
Poor customer service. Felt like my visit was bothering the workers
Rhiannon was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Donuts Made-To-Order Donuts
Doughnuts were great! Customer service not so much. We walked in and one of the workers was understandably taking a break drinking water, made eye contact with us and then turned around ignoring us.Finished his water and continue to ignore us standing at the counter.Hilarious experience, but still not great customer service.Bathrooms are also questionable. The roll of toilet paper that patrons are suppose to use to wipe themselves was in the ground (women’s restroom).
Atmosphere: 1
Food: 3
Service: 1
Great donuts brought them to a friends house for tea. Everyone enjoyed them a said they would be going there to buy some very soon
I visited the Skibo location today. As always delicious donuts, however horrible Customer Service! I asked the cashier a simple question and it was answered by annoyingly pointing at something while agressivly chewing gum! I felt like an inconvenience as a paying customer. Duck Donuts quality of product never disappoints but let’s match the service experience as well, at least act like you try!
Food: 5
Service: 1
First time, ordering duck donuts, and probably the last. The only good experience was ordering online. Once I arrive I felt unwelcome. I identified myself with an online order and they demanded that I had to show an email confirmation. Then after going to my car to get my phone I had to print my name on a ticket after providing the confirmation. This made me feel like I was trying to steal donuts. Once I got to my office with the donuts, my whole team felt like they tasted like they old donuts. The whole experience was awful.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Donuts are very flat. Was expecting more. Won’t be returning
The place was dirty, the employees were rude and lackadaisical, It was my first time here and they weren't very helpful.
Atmosphere: 1
Food: 5
Service: 1
Made perfect every
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts, Maple Bacon
Their Coffee is
Atmosphere: 5
Food: 5
Service: 5
Whoever the girl in the front is, horrible customer service. I’m not sure if she’s new but when the other girl in the back was helping her, she responded with horrible attitude. That’s just the service, then afterwards the latte was made WAY WAY too sweet. Felt like the whole syrup of chocolate. She killed the experience.
Service: 1