By far the worst location ever been here multiple times same attitude they ignore people at the drive through till they leave and they have such bad manners
Atmosphere: 1
Food: 1
Service: 1
Andy Enloe
For some reason when you go here regardless of how many staff they have it takes so long to get service as many times they are talking and joking not realizing that customers are the reason they are there.
Atmosphere: 4
Food: 5
Service: 3
Esteban Ruiz
I went through the drive through today and was handed my food. I tried asking for more napkins but the employee that gave me my food had their headphones in so she just walked away and let the window close on me mid sentence.
Atmosphere: 3
Food: 4
Service: 1
Benjamin Van Buren
There is no consistency, You can order the same drink every day and get it 7 different ways. Not to mention if we place a large order it's hasn't been correct once, making us return for missing items
Atmosphere: 4
Food: 4
Service: 3
Alicia VanArsdale
Everything is always really fresh at this location and the staff is so professional!! I drive extra to go to this one!
Jessica Lowery
First time coming to this location. First off, I asked about which drinks had whip cream on them, the cashier couldn't tell me, he took me to the touch screen kiosk to order. Secondly, once on the kiosk I asked how to use my account to get rewards noone could tell me or show me on my mobile app. So I get didn't get my points for ordering. Thirdly, I ordered the munchkins but they were out after I placed my order, but she replaced them with 2 glazed donuts. The iced caramel latte was pretty good tho.
Brianna
This dunkin has always been known to me and my friends as the 'bad dunkin', and it was to be avoided whenever possible. Unfortunately it's the only coffee place on my drive to work, so I've gone more often then I would have otherwise wanted to.
Coffee orders are wrong around 40% of the time. The wait times are unbelievably out of control. They're always out of ingredients/cup sizes/straws/etc. The prices are rising (though not as bad as some other restaurants).
But though all of this has been annoying, I like the coffee and it being the only availability kept me coming back despite all the issues. I've never complained about it or left a bad review because I know all these massive issues and I still made the decision to go back anyway, so that's on me.
But, my most recent experience was the final straw. I ordered ahead on the app since wait times are a known problem there and I didn't have time to sit in the drive through/line for 20 minutes; a common length of the wait time there. So I order like 10+ minutes in advance, pull up, park, and try and go in to get my drink, and the doors are locked.
The staff then gestured for me to go through the drive through, which had a line of maybe 9 or 10 cars.
I showed my receipt for my walk in order, through the window, and they again just gestured to the drive through. I pointed at my watch and the cars, trying to convey I don't have time to wait in the drive through, and they just shrugged and turned away and ignored me.
I understand that me being in a hurry is not their problem. If I hadn't already paid I wouldn't have cared and would have just left, but the app was allowing walk in orders to be placed still, and they were happy to take my money.
I'm guessing the doors were closed due to a staffing shortage issue? Possibly? But I don't actually know because they didn't even put a sign on the door explaining that the lobby was closed or whatever. They just got annoyed and gestured me to go away basically.
I left without the coffee that I already paid for and won't be going back to this establishment again in the future.
Sokny Yeb
Passing through
Reese
Great service from the staff today
Atmosphere: 5
Food: 5
Service: 5
The Popes
Way too busy Kind people but not enough. The clrk could not even hear my order or name and messed it up. But I called, and I will pick it up on Saturday They need more help.The assistant anger is kind, but too much work.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Sandwich, Doughnut, Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich, Croissant
I love the workers at this location. They’re always super polite, full of energy, and very kind. It stays busy so sometimes there is a wait but hands down the best workers of any Dunkin I’ve been to! I appreciate yall!
Atmosphere: 5
Food: 5
Service: 5
Kerry
1 star service all around! Drinks never taste right and food is always cold!
Atmosphere: 1
Food: 1
Service: 1
Chucky Fazo
They have mold in the pipes for the green tea sweet tea and cold brew and the iced coffee there’s roaches in the entire espresso machine I worked there was terminated because I was gonna reach out to Hr about it I have video but not gonna post I post the pictures instead the picture shows the mold I cleaned out of the machine pipe but it is clogged on there everyone is drinking mold🤷
Atmosphere: 1
Food: 1
Service: 1
steelspitter
I should have had a long sigh instead between the dog water coffee and freezer burned food this is not making America great again.
Atmosphere: 1
Food: 1
Service: 1
MoonBeam1696
I cant even begin to explain my frustration with the stupidity of whoever made my breakfast this morning. Ordered avocado toast and got just a piece of toast with nothing on it….. Not to mention the service is super slow, you need to add at least 20 minutes to your trip if you stop at this location.
Not sure what happened but this location went downhill extremely fast.
By far the worst location ever been here multiple times same attitude they ignore people at the drive through till they leave and they have such bad manners
Atmosphere: 1
Food: 1
Service: 1
For some reason when you go here regardless of how many staff they have it takes so long to get service as many times they are talking and joking not realizing that customers are the reason they are there.
Atmosphere: 4
Food: 5
Service: 3
I went through the drive through today and was handed my food. I tried asking for more napkins but the employee that gave me my food had their headphones in so she just walked away and let the window close on me mid sentence.
Atmosphere: 3
Food: 4
Service: 1
There is no consistency, You can order the same drink every day and get it 7 different ways. Not to mention if we place a large order it's hasn't been correct once, making us return for missing items
Atmosphere: 4
Food: 4
Service: 3
Everything is always really fresh at this location and the staff is so professional!! I drive extra to go to this one!
First time coming to this location. First off, I asked about which drinks had whip cream on them, the cashier couldn't tell me, he took me to the touch screen kiosk to order. Secondly, once on the kiosk I asked how to use my account to get rewards noone could tell me or show me on my mobile app. So I get didn't get my points for ordering. Thirdly, I ordered the munchkins but they were out after I placed my order, but she replaced them with 2 glazed donuts. The iced caramel latte was pretty good tho.
This dunkin has always been known to me and my friends as the 'bad dunkin', and it was to be avoided whenever possible. Unfortunately it's the only coffee place on my drive to work, so I've gone more often then I would have otherwise wanted to.
Coffee orders are wrong around 40% of the time. The wait times are unbelievably out of control. They're always out of ingredients/cup sizes/straws/etc. The prices are rising (though not as bad as some other restaurants).
But though all of this has been annoying, I like the coffee and it being the only availability kept me coming back despite all the issues. I've never complained about it or left a bad review because I know all these massive issues and I still made the decision to go back anyway, so that's on me.
But, my most recent experience was the final straw. I ordered ahead on the app since wait times are a known problem there and I didn't have time to sit in the drive through/line for 20 minutes; a common length of the wait time there. So I order like 10+ minutes in advance, pull up, park, and try and go in to get my drink, and the doors are locked.
The staff then gestured for me to go through the drive through, which had a line of maybe 9 or 10 cars.
I showed my receipt for my walk in order, through the window, and they again just gestured to the drive through. I pointed at my watch and the cars, trying to convey I don't have time to wait in the drive through, and they just shrugged and turned away and ignored me.
I understand that me being in a hurry is not their problem. If I hadn't already paid I wouldn't have cared and would have just left, but the app was allowing walk in orders to be placed still, and they were happy to take my money.
I'm guessing the doors were closed due to a staffing shortage issue? Possibly? But I don't actually know because they didn't even put a sign on the door explaining that the lobby was closed or whatever. They just got annoyed and gestured me to go away basically.
I left without the coffee that I already paid for and won't be going back to this establishment again in the future.
Passing through
Great service from the staff today
Atmosphere: 5
Food: 5
Service: 5
Way too busy
Kind people but not enough. The clrk could not even hear my order or name and messed it up. But I called, and I will pick it up on Saturday
They need more help.The assistant anger is kind, but too much work.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Sandwich, Doughnut, Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich, Croissant
Restaurantji Recommends
I love the workers at this location. They’re always super polite, full of energy, and very kind. It stays busy so sometimes there is a wait but hands down the best workers of any Dunkin I’ve been to! I appreciate yall!
Atmosphere: 5
Food: 5
Service: 5
1 star service all around! Drinks never taste right and food is always cold!
Atmosphere: 1
Food: 1
Service: 1
They have mold in the pipes for the green tea sweet tea and cold brew and the iced coffee there’s roaches in the entire espresso machine I worked there was terminated because I was gonna reach out to Hr about it I have video but not gonna post I post the pictures instead the picture shows the mold I cleaned out of the machine pipe but it is clogged on there everyone is drinking mold🤷
Atmosphere: 1
Food: 1
Service: 1
I should have had a long sigh instead between the dog water coffee and freezer burned food this is not making America great again.
Atmosphere: 1
Food: 1
Service: 1
I cant even begin to explain my frustration with the stupidity of whoever made my breakfast this morning. Ordered avocado toast and got just a piece of toast with nothing on it…..
Not to mention the service is super slow, you need to add at least 20 minutes to your trip if you stop at this location.
Not sure what happened but this location went downhill extremely fast.
Food: 1
Service: 1
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