Looks like the service hasn't been great since the guy with the locks left. I would grab a latte every morning and he was so pleasant. For the past few month the service has gone down the toilet. You'll wait at the drive through for 10mins before they'll acknowledge you are there. I was once the only car and no one every came to the speaker, when I drove off, the employee was outside taking to someone in a Mini Van. Not once have I gotten through that drive thru without, at the least, a 15min wait. On another occasion I had ordered a sweet tea like normal, the sweet tea was horrible, I asked them to swap it out for unsweet and it taste the exact same! I just asked for my money back and the young guy says, I tried it and it taste like the sweet tea, from the gallon, at the store... instead of trying to give me the money back. The tea tasted as if a chemical was mixed in! There has also been once or twice that the tea has been spoiled but that taste was something completely different. Then it took another 10mins for the supervisor to get it refunded, so she place it on a gift card. I headed to the one on SKIBO to find out there was nothing on the card. Just shut it down at this point!
Edie Finau
It took 45 minutes to receive 3 drinks & 20 doughnut holes. Service was extremely poor.
Peter D
Laziest employees on the planet. They have no issue giving you the wrong food and a terrible attitude while they’re at it.
richard bruton
Come at come at a certain time and you're surely find every feflavor of donut you wan't but there are days when there's Nothing on the shelf.
Rene R
I'm not a fan of not paying with cash. They don't accept cash. This is only a drive through or pick up only pay with card only. Another franchise doing what many Starbucks have already done. They don't have dine in. They don't accept cash. The definitely don't want you to order inside, they do provide you with two screens to order pay with card and get your rear out as quick as you can. I guess people like this type of business, I don't. I'm old I rather deal with a cashier and most definitely rather see them grabbing the food in front of me as they used to have. I will not return. Good Luck to you.
Edwin Rodriguez Otero
Super nice
troy freeman
Used to be my favorite one now I come and there's only 1 car in front on me why am I waiting 15+ minutes for one drink
Liz Har
Took longer then it should if for 1 dozen donuts
Lachelle Smythe
Terrible service terrible customer service they can’t keep the same manager the employees are very rude and nasty especially Mahogany when I called about my order being wrong she hung up on me mid sentence they never get your order right just go to the other Dunkin’ on Cliffdale they are awesome over there
Pipe Boss Plumbing
Mahogany was amazing. Thank you so much for great customer service
Look, the food and coffee is fine, it's dunkin. What's not fine is waiting in line for 20 minutes only to be told that unless I have a mobile order i'm SOL. Do better.
They were very helpful this morning I was hungover and they hooked my drink up. I saw they had only 2 stars and that's not fair. Give people a chance is all!
Ivan Thornton
Good place to grab and go. You cannot pay with cash only card if you go in and order at the kiosk.
Kala Charles
I have something wrong with my order almost every dang time I come here. Whether it’s a drink made wrong or food items just straight up missing. And they always say request a refund in the app.
Looks like the service hasn't been great since the guy with the locks left. I would grab a latte every morning and he was so pleasant. For the past few month the service has gone down the toilet. You'll wait at the drive through for 10mins before they'll acknowledge you are there. I was once the only car and no one every came to the speaker, when I drove off, the employee was outside taking to someone in a Mini Van. Not once have I gotten through that drive thru without, at the least, a 15min wait. On another occasion I had ordered a sweet tea like normal, the sweet tea was horrible, I asked them to swap it out for unsweet and it taste the exact same! I just asked for my money back and the young guy says, I tried it and it taste like the sweet tea, from the gallon, at the store... instead of trying to give me the money back. The tea tasted as if a chemical was mixed in! There has also been once or twice that the tea has been spoiled but that taste was something completely different. Then it took another 10mins for the supervisor to get it refunded, so she place it on a gift card. I headed to the one on SKIBO to find out there was nothing on the card. Just shut it down at this point!
It took 45 minutes to receive 3 drinks & 20 doughnut holes. Service was extremely poor.
Laziest employees on the planet. They have no issue giving you the wrong food and a terrible attitude while they’re at it.
Come at come at a certain time and you're surely find every feflavor of donut you wan't but there are days when there's Nothing on the shelf.
I'm not a fan of not paying with cash. They don't accept cash. This is only a drive through or pick up only pay with card only. Another franchise doing what many Starbucks have already done. They don't have dine in. They don't accept cash. The definitely don't want you to order inside, they do provide you with two screens to order pay with card and get your rear out as quick as you can. I guess people like this type of business, I don't. I'm old I rather deal with a cashier and most definitely rather see them grabbing the food in front of me as they used to have. I will not return.
Good Luck to you.
Super nice
Used to be my favorite one now I come and there's only 1 car in front on me why am I waiting 15+ minutes for one drink
Took longer then it should if for 1 dozen donuts
Terrible service terrible customer service they can’t keep the same manager the employees are very rude and nasty especially Mahogany when I called about my order being wrong she hung up on me mid sentence they never get your order right just go to the other Dunkin’ on Cliffdale they are awesome over there
Mahogany was amazing. Thank you so much for great customer service
Restaurantji Recommends
Look, the food and coffee is fine, it's dunkin. What's not fine is waiting in line for 20 minutes only to be told that unless I have a mobile order i'm SOL. Do better.
Worst flavored dunkin donuts coffee I've ever had!
They were very helpful this morning I was hungover and they hooked my drink up. I saw they had only 2 stars and that's not fair. Give people a chance is all!
Good place to grab and go. You cannot pay with cash only card if you go in and order at the kiosk.
I have something wrong with my order almost every dang time I come here. Whether it’s a drink made wrong or food items just straight up missing. And they always say request a refund in the app.
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