Freddy's Frozen Custard & Steakburgers

Ordered through mobile app and received frozen fries, melted milkshake and sloppy sandwich. No condiments were included per request and was then chastised for requesting refund. I had to get DoorDash to inform the store that they were responsible and I was then informed that I would have to wait 3-5days. When I suggested sending a new order out and picking up the tragedy that was sent to me, the store manager told me it was too late and laughed at the fact that I was still hungry. $27.69 for a $12.00 combo that I couldn’t eat.

Food: 1

Service: 1

I frequent this location pretty often with my wife and daughter and the food and custard are good for the majority of our visits. Unfortunately here of late we've been having more than a few issues with our custard orders. On several occasions we've paid extra for additional add ins and have found that these add ins are, in fact, not added to the order as requested. This seems odd to me as I use the app to place my custard order every time and our requests are very clearly visible on the receipt. Most recently I received my order without requested butterfinger added in and no mention was made that they were "out" until we confronted them about it at the front counter. Really seems dishonest not to give people what they're paying for and not offering any reasoning or solutions unless they happen to notice.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Burger, Fries

Food was hot and fresh. The service was great and the place was super clean.

Atmosphere: 5

Food: 5

Service: 5

They always make my order right and the food always nice and hot!😋

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Great steakburgers! And love those skinny fries 🍟

Atmosphere: 5

Food: 5

Service: 5

Drive-thru employee and manager on duty were not accommodating to what I feel was a simple and justifiable request and got to the point they were extremely rude and even closed the drive-thru window. "Customer is always right"... not at this location.

Atmosphere: 1

Service: 1

I love this place, food always great, service pleasant.
It can become addictive because the food is so good. I refer anyone that ask me to try them, you won't be disappointed

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

Little pricey food okay

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Sandwich

Been there a few times for hamburgers and fries. Love the hamburgers, the fries are okay. Service is always fast and the order is always correct.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burger

Salt salt on top of salt, salt, salt on top of salt. This will flare up your high blood pressure. I’m here to tell you you can’t taste no spices or nothing. Everything is just salt.

Atmosphere: 3

Food: 1

Service: 3

Blind trust report: starts with 3 stars out of my standard rating scale. I give them a 5
1. freddy fry are amazing, hot or cold ordered with extra fry seasoning, yum…. 2. Friendly service; and fast service.
3. Veteran approved; veteran and civilian supported

Atmosphere: 5

Food: 5

Service: 5

Great food. I do miss having self-service ketchup. I don't like using ketchup packets.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burger, Fries

A favorite go to spot. I love their shakes and steak burgers. The shoestring fries are good as well.

Atmosphere: 4

Food: 4

Service: 4

Food was fine. A manager actually served us. She was not pleasant.

Clean environment, delicious burger made correctly, super yummy chocolate malt with brownies and snickers.
Pretty expensive for the malt almost $10 but still delicious and I'd go back and pay that again

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single Steakburger Combo, Shoestring Fries, Chocolate Brownie, French Fries, Brownie, Fries