Great American Cookies

Some of the best tasting cookies i have ever tasted.

This was maybe my third time here. Each time was good 👍🏾 The best cookies ever 😋

I got a slice of cookie cake and a cookie doozie, the guy that was working today was very rude to me and my husband! I wasn’t pleased and will not be going back

Service: 1

Ordered a cake for a retirement party from the pork industry. First picture is what the pig was suppose to look like, second pic is what it actually was. They didn’t even make the pig pink, you would think that is a given. Even the writing is messy. Look at the “n” in Cindy, only 1 hump. It was over cooked and hard. So disappointed. Management needs to know about this. The decorator needs more training.

Recommended dishes: Create Your Own Cookie Cake

Lol the cookies all looked burned except a few but the lady said they couldn't give me one that wasn't burned because the 'rule' said they had to give you the one on top. Lol. Okay? Then don't put the burned ones out or learn how to work and oven. Lame and rude for people with food texture issues or anyone who wants to enjoy a soft cookie. Guess it's the food court getting my cash lolz

Atmosphere: 1

Food: 1

Service: 1

The website says they don’t close until 8 . I came in at 6 asking for cookies and they said they were not making anymore . I asked what time they close she said at 7:45 . This keeps happening, I come in earlier every time but they change the closing time every single time. The short lady with brown hair was very rude. I love the product hate the customer service.

Atmosphere: 1

Food: 3

Service: 1

Best customer service in the world in the world trade

Drove all the way from Rockingham NC, to CrossCreek Mall, in Fayetteville, NC, just to get our favorite cookies...30mins b4 closing, and they didn't have hardly any cookies...explained to them we drove over an hour and they still wouldnt cook any for us. Offered to prepay and we would come back tom for them, and NOPE!!!! Wouldnt do that either. They just kept repeating for us to place order online and then we could come back tom to get them. We didn't want to order online bc we were already standing right there. We just wanted to give our order and pay and pick them up tom. What ever happened to customer satisfaction? If that were my business and I made a product that someone drove over an hour for? You can bet yr last penny, I wldve baked them for them and thanked them for coming from so far away. But we could tell we were an inconvenience to the 2 workers. And btw, the exact 2 types of cookies we wanted, were all sold out supposedly and the reason they didn't have anymore, is bc they are 'expensive to make'...go figure.. the guy told me the manager don't like messing with those 2 bc they take 15 mins to cook instead of 12, like with the other cookies. Really??..what the what?????

Atmosphere: 1

Food: 5

Service: 1

My mom took my twin boys here today as it was the last thing they wanted to do on her trip here for the holidays. I was with my other two kids at another store in the mall. She told me afterward that she went to pay for 6 cookies and the lady at the counter named Angie was glaring over my mom’s shoulder and proceeded to say to my mom, “so you’re going to be cheap this year?” because my mom didn’t select a tip on the screen for an order of 6 cookies my kids had this lady put in a bag. Maybe don’t breathe down someone’s neck with an attitude expecting a tip? That is not how you get one. I do not recommend this location. This is the third incident in the last few years here with unprofessional workers and poor quality. I told my mom if it had been me, I wouldn’t even have bought the cookies. I would have walked away and taken my business elsewhere to Cinnabon for the kids.

Atmosphere: 1

Food: 2

Service: 1

The guy attending the counter was nice. There's tons of cookies to choose from. All the cookies were fresh, had a wonderful texture, and yummy! We will be back!

Atmosphere: 5

Food: 5

Service: 5

What a joke 4:28 pm on Sunday and lady says they are closed but hours say open until 6pm

Jackson did an amazing job with my 17 yr old daughters cookie cake. It was moist well after the 24 hr expire date and tasted and looked great. Also a side bonus all the team members signed a happy birthday card taped to the box. Thank you to the Fayetteville NC location at Cross Creek Mall. You made my picky daughter’s birthday better. Will shop a cookie cake again and 100% recommend

Love those cookies!

We ordered a chocolate fudge double doozie for our son's birthday. We did it online and was ready before the designated pick up time. The fact that the employees of the store all signed a birthday card made his day even better. Thank you Angie for the awesome cookie!

First time having these cookies! They are great. I can't image getting them fresh ?