McDonald's

5009 Santa Fe Dr, Fayetteville
(910) 867-7419

Recent Reviews

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They gave me a hard bun the other day

Lanor Bessur

Lol. The employees are miserable, the food takes 45mins to get to you, and food is cold. They must be paying these employees in ketchup packets for this place to be so awful. People are taking bags at random because they are waiting so long.

Atmosphere: 1

Food: 1

Service: 1

Christela Adjo

Nice place, clean and very good atmosphere

Atmosphere: 5

Food: 5

Service: 5

Gooby19

Easily the worst McDonald’s in Fayetteville. No reason for them to have two lanes when they only ever serve one. Takes 30 mins to order and the same to actually get your food.

Atmosphere: 1

Food: 1

Service: 1

Lafern Roebuck

This McDonald’s has been off all week, but today? Peak chaos. I come in with my kid between 5–6 PM, just trying to grab our order, and suddenly I’m the main event. A teen employee decides we’re the joke of the day, points us out to coworkers, and the shift manager joins in—hiding near the fries like a villain in a low-budget spy movie. I honestly have no idea what we did, but apparently, it’s hilarious.
I got asked several times what I was waiting for, even after giving my order number, it was like they wanted me gone yesterday. Meanwhile, the orders were backed up, fries taking forever, and a delivery driver even muttered, “It’s not worth it”—and she was right. Staring turned into whispering, following, and general “we see you” energy. I kept my cool, held onto my inner crush vibes, and didn’t crash out—but wow, what a performance.

Pro tip: If you like fries and dignity, maybe try literally anywhere else.

Atmosphere: 1

Service: 2

EamdellPW Meza

The service was fast, affordable and kind, the cashier Chloe was helpful and fast with her work always serving a smile alongside completed meals. I had no issues with my meal either time she was on duty.

Atmosphere: 3

Food: 4

Service: 5

Alison

They seem to always make you pull forward or park no matter how big your order is. Mobile order or not you have to go park. One combo or two you gotta go park. Always terrible attitudes here

Atmosphere: 1

Food: 1

Service: 1

Monica Gaither

milkshake machine is never “fixed”

Atmosphere: 1

Food: 1

Service: 1

Molly Medina

I would give zero stars if I could. I hate to be one to complain, but every time I come to this location the wait time is ridiculous. Even when they aren’t busy they have you pull forward, or to a mobile order spot.

I put in a mobile order the other night before I left my house, drove to this location, pulled through the drive thru and of course, they tell me to pull to spot #3. I sat and waited for 30+ minutes! Bless the lady running the food outside, she was a sweetheart, but they came to my car once and only had the happy meal I ordered. They couldn’t figure out what my order was, so they walked back inside and I’m still sat waiting. I finally walked inside and ask where my order was and the rude little girl behind the counter said that I was “just gonna have to wait”. It took me an hour in total to get back home with our food.

This store needs better management and some more training resources for the employees to improve wait time and overall customer service. Also, half of the employees need to fix their nasty attitudes. My husband and I are never anything but kind - I know what it’s like to work in customer service, but every time we come here we encounter the rudest people!

Atmosphere: 1

Food: 3

Service: 1

Destany Myles

I will not post photos because folks scam but just received my order and boy will I insure corporate have an field day with this as my husband is eating his food he’s sharing with our 2 year old he noticed his burger is raw and I do mean raw nobody wants to answer the phone but I have the proof and digital time stamps this is completely unacceptable what are u possibly doing that you can’t ensure food is cooked well done

Food: 1

Wavy Dakidd

Always great customer service and fresh and fast food. Family favorite here.

Atmosphere: 5

Food: 5

Service: 5

Antonio Smith Sr.

Excellent service

Atmosphere: 5

Food: 5

Service: 5

Rene Rodas

Folks, at times its a slow place to get your food and other times fast...nonetheless, its Mickey D's you either love it or hate it but when that craving hits for a big Mac dog...on it still delivers. I look forward for my McRib when iin season. As for the employees, today 9/27/25 the young man helped me immediately cause my old ass cant use the app on my phone. He was quick & through all. Thank you

Thank You

Atmosphere: 5

Food: 5

Service: 5

Laylay 1

Slowest McDonalds in Fayetteville if u a dasher u never get your order if u in drive thru at night u be waiting forever till a worker come to the mic

Service: 1

kayla davis

this mcdonalds will consistently mark mobile orders as complete before they actually are to save their times. which would be fine and all if they didn’t literally just forget about your order entirely after doing so, like has been done to me BOTH times i visited this location. the second time they literally had to have me show them what i ordered on my phone bc they threw the sticker away. if i hadn’t said something i probably wouldn’t have gotten my food, all bc they wanna make their times look better. they’re not lol. i’ve been left standing in the lobby looking like an idiot for 15+ minutes more than once while all the delivery people get their orders. they probably think i’m a dasher too and just decide to ignore me like most mcdonalds love to do when it comes to delivery (i used to drive for the apps.)

go to ramsey street. at least there the staff are attentive to who has been waiting for how long and will acknowledge you and check on the status of your order.

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