Extremely poor customer service and poorly managed. Staff 9/10 staff is seen joking at the window then takes about 20 minutes to get food. I recently made a purchase and after paying I only left with a Extremely watered down coffee. Please do not waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Dan Ratley (Big Dan)
Ordered 2 Sausage Egg and Cheese... Got Bacon instead on both and their phone is not working also no receipt from the 2nd window like I was told I would get but luckily I used the app
Shawnyetta Tillman
I ordered a Big Mac meal and I received my order got ready to eat burger and it was cold,cheese not melted and no sauce on the Big Mac. Tried calling restaurant phone number was busy to let them know that they served me a cold burger with old fries. Very disappointing especially when you worked all day.
Atmosphere: 3
Food: 1
Service: 1
Josh Gehman
One of the better fayetteville mcdonaldses. The workers are extremely friendly and always get my order right
Changing my review. I dont know what happened at this location but the last 2 times I went here it took me over 30 minutes to get my food both times. I feel bad for whoever owns this franchise because they are probably losing money only serving 10-20 customers per hour
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: World Famous Fries
Kay H
It just gets worse each time you come here. They either forget food, overcharge, or have cold food. Most of the time it's all of the above. Rude employees.
Atmosphere: 1
Food: 1
Service: 1
Jenn _kay
Rude managers rude employees dirty store poor service times
Atmosphere: 1
Food: 1
Service: 1
Nzhingha Nkhrumah
Took 20 mins for a mobile order, just for them to mess it up. No apology, nothing. Just for them to give me a blank share. What is actually wrong with this staff?
Atmosphere: 1
Food: 1
Service: 1
Maybelline
Nothing is ever good about this location from the employees to the nasty food they try to serve you, the employees including the manager is always rude no matter how nice you try to Be to them they will always give you a hard time! They always will pull you up just for the slightest thing and you better hope and pray that they remember they pulled you because if not you’re gonna have to go in and get your order! The parking lot is drug infested keep your doors locked and windows up
Atmosphere: 1
Food: 1
Service: 1
Kenneth Wood
No sauce on chicken sandwich and no sauce for the chicken strips
Atmosphere: 1
Food: 1
Service: 1
Rowena Tillman
Paid $15.36 for breakfast through the drive thru at approximately 9:45 am. I ordered two sausage gravy biscuits, which I received one, a plain biscuit cold and hard, and a steak egg cheese biscuit. The customer service was very good, but I did not receive a receipt.
I’ve been to the McDonald's on Owens Drive three Sundays in a row, and I’m thoroughly disappointed. Each time, they only accept cash, which is incredibly inconvenient. They also never have small buns for the double cheeseburgers and are consistently out of Dr Pepper. It feels like every weekend night, there’s something else they don’t have. This location really needs to step up its game!
Atmosphere: 1
Food: 1
Service: 1
Tamela DuChaine
If I could leave less than one star for this establishment, I would I haven’t been by here in two years because the service was so terrible. I decided to go today to try again. That was my mistake. This restaurant is so poorly ran. I have no idea how they are still open in Fayetteville. Their attitudes are nasty. They will leave you in the drive-through line for five minutes and not take your order when you drive up to the window they will refuse to take you take it there all well giving you dirty looks and smirking at you. Something needs to be done about this restaurant the poor management and a poor attitude
Divante Timmons
#mcdonalds 1903 Owen dr Fayetteville nc 28306 need be close down Asap they always messing up the order they got this lady bring me my food with the bag open like I’m take the food they just nasty I’m post them all over Facebook snap and TikTok they mess up my food all the time and everytime I go in there the manager try tell me I was lier and I had my receipt the workers in there just nasty they got the old lady bring my food with it open it was wet all up I’m call them people about this place
hailey Lee
Went to the drive thru and system was down 🙄 which they said they didnt know when it would be back up but basically said there would be no point to wait to get my order taken
Miliannie Comas
I have never had anything but excellent customer service at this location! I recently placed a mobile order with latte on it and they ran out but they offered me alternative drinks and upgraded my beverage to a large. The employees are always super nice and drive thru wait times are fairly quick
Extremely poor customer service and poorly managed. Staff 9/10 staff is seen joking at the window then takes about 20 minutes to get food. I recently made a purchase and after paying I only left with a Extremely watered down coffee. Please do not waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 Sausage Egg and Cheese... Got Bacon instead on both and their phone is not working also no receipt from the 2nd window like I was told I would get but luckily I used the app
I ordered a Big Mac meal and I received my order got ready to eat burger and it was cold,cheese not melted and no sauce on the Big Mac. Tried calling restaurant phone number was busy to let them know that they served me a cold burger with old fries. Very disappointing especially when you worked all day.
Atmosphere: 3
Food: 1
Service: 1
One of the better fayetteville mcdonaldses. The workers are extremely friendly and always get my order right
Changing my review. I dont know what happened at this location but the last 2 times I went here it took me over 30 minutes to get my food both times. I feel bad for whoever owns this franchise because they are probably losing money only serving 10-20 customers per hour
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: World Famous Fries
It just gets worse each time you come here. They either forget food, overcharge, or have cold food. Most of the time it's all of the above. Rude employees.
Atmosphere: 1
Food: 1
Service: 1
Rude managers rude employees dirty store poor service times
Atmosphere: 1
Food: 1
Service: 1
Took 20 mins for a mobile order, just for them to mess it up. No apology, nothing. Just for them to give me a blank share. What is actually wrong with this staff?
Atmosphere: 1
Food: 1
Service: 1
Nothing is ever good about this location from the employees to the nasty food they try to serve you, the employees including the manager is always rude no matter how nice you try to Be to them they will always give you a hard time! They always will pull you up just for the slightest thing and you better hope and pray that they remember they pulled you because if not you’re gonna have to go in and get your order! The parking lot is drug infested keep your doors locked and windows up
Atmosphere: 1
Food: 1
Service: 1
No sauce on chicken sandwich and no sauce for the chicken strips
Atmosphere: 1
Food: 1
Service: 1
Paid $15.36 for breakfast through the drive thru at approximately 9:45 am. I ordered two sausage gravy biscuits, which I received one, a plain biscuit cold and hard, and a steak egg cheese biscuit. The customer service was very good, but I did not receive a receipt.
Restaurantji Recommends
I’ve been to the McDonald's on Owens Drive three Sundays in a row, and I’m thoroughly disappointed. Each time, they only accept cash, which is incredibly inconvenient. They also never have small buns for the double cheeseburgers and are consistently out of Dr Pepper. It feels like every weekend night, there’s something else they don’t have. This location really needs to step up its game!
Atmosphere: 1
Food: 1
Service: 1
If I could leave less than one star for this establishment, I would I haven’t been by here in two years because the service was so terrible. I decided to go today to try again. That was my mistake. This restaurant is so poorly ran. I have no idea how they are still open in Fayetteville. Their attitudes are nasty. They will leave you in the drive-through line for five minutes and not take your order when you drive up to the window they will refuse to take you take it there all well giving you dirty looks and smirking at you. Something needs to be done about this restaurant the poor management and a poor attitude
#mcdonalds 1903 Owen dr Fayetteville nc 28306 need be close down Asap they always messing up the order they got this lady bring me my food with the bag open like I’m take the food they just nasty I’m post them all over Facebook snap and TikTok they mess up my food all the time and everytime I go in there the manager try tell me I was lier and I had my receipt the workers in there just nasty they got the old lady bring my food with it open it was wet all up I’m call them people about this place
Went to the drive thru and system was down 🙄 which they said they didnt know when it would be back up but basically said there would be no point to wait to get my order taken
I have never had anything but excellent customer service at this location! I recently placed a mobile order with latte on it and they ran out but they offered me alternative drinks and upgraded my beverage to a large. The employees are always super nice and drive thru wait times are fairly quick
Atmosphere: 5
Food: 5
Service: 5
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