Popeyes Louisiana Kitchen

Little slow but good food

Atmosphere: 5

Food: 5

Service: 3

Everytime I order from this place they are out of something. Whoever manages this restaurant needs to do a much better job at ordering supplies.

Atmosphere: 1

Food: 1

Service: 1

It's okay

I order on the app because I am literally on my way home from work or someone is grabbing it while I am on the way home. A when it is night time they usually mess it up or out of something. Doesn't matter if it's before or after dinner rush. I get exclusive items being sold out but every day items no. We planned a whole Five Nights at Freddy's Movie Nights. The App should have not let you order the meal with a cupcake if they didn't have it. My kids sat waiting and they offered flipping pies my kids hated. They couldn't refund the money. Why is there no night manager? I have worked in the food industry. Then I had to go to customer service which doesn't exist. It's a AI auto response chat bot. WORSE CUSTOMER SERVICE!!!!

Atmosphere: 1

Food: 3

Service: 1

I been going here for years. This restaurant is clean and employees are clean. Food and drinks are handled with care. Employees are nice and very professional.

Atmosphere: 5

Food: 5

Service: 5

My daughter ordered a two piece signature meal which was supposed to be a leg and a thigh from the Bragg Blvd location. The leg was fine but clearly the meat that was supposed to be a thigh was a piece of breaded meat from the back bone of the chicken. Do better

Food: 1

Took over 30 minutes to have my order, I order a family meal and they forgot my biscuits. I called the restaurant to let them know and they don't even answer the phone. Terrible service.

Atmosphere: 1

Food: 1

Service: 1

I really don't know how this business stays open.They have the worst customer service. It's like it's part of the job requirement to be bad at your job. I waited through the drive through line to place my order. I watched 5 cars drive off. I finally got tired of waiting and drove to the window. When I finally got someone's attention I was told that their headphones doesn't work in the back. You would think somebody would have taken my order. No they stood around looking confused like they didn't know what to do or why I was there. The only way I got service I had to physically go inside the building and place my order. I try to be a very understanding person. I know how it is working in customer service. But I never wished so hard for a business to close
Even when talking to my friends and co-workers, they knew exactly what Popeyes I was talking about. It speaks volume when you are known to be the worst in Fayetteville.

Today I experienced an attitude that would make this my last visit to this location. The staff is normally professional

Before ordering(chicken sandwich meals)..
I watched employees make two sandwiches and leave them out for approximately 5-10min until I reached the counter. After ordering my meals nervously, I mentioned the sandwiches that were still unwrapped and exposed. The employee (Tammy) immediately became defensive, got an attitude with me, and made an excuse for why..
Lastly I ordered a large and left with a small fry and medium lemonade
(Tragic considering the other managers seem to work so well with customers)

stacked with the decent wait time overall, this place is entirely too expensive for a side of attitude to come with it.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Mashed Potatoes, The Sandwich, Chicken Sandwich

Im soooo happy the whole team is new the building is painted. Food is fresh, customer service is better, the lines are long cuz they care about your food prep.

Parking: Need to pave the parking lot.

Recommended dishes: Wings, Popcorn, Mashed Potatoes, Chicken Wings

The wait was over 30 minutes and the chicken wings were soggy ang not fully cooked

Food: 1

Service: 1

Take forever no paid attention to the customer and use cel phone in front of the customer

Atmosphere: 1

Food: 3

Service: 1

The manager is absolutely wonderful. She remade an order with no issue. I believe she has the staff in line and pushes respect behind the counter. Also the restaurant very clean when you walk in.

Atmosphere: 4

Food: 5

Service: 5

This experience and location is terrible !! I went inside to order because 1 car was sitting at the drive-thru for approximately 5 minutes. Going inside was even worse. I stood at the counter to be waited on for at least 15 minutes and NO ONE acknowledged me. Apparently they were getting together an order for doordash or something and ignored everyone else. There were 2 others waiting behind me and 2 people waiting for pickup? Management at this location should be fired or reprimanded and employees there obviously could care less if I was waiting or not. Never had an experience like this before! I left without being waited on. Absolutely terrible.

Atmosphere: 1

Service: 1

The parking lot seriously needs repaving. This location is consistently and notoriously slow but it's Popeyes...

Atmosphere: 1

Food: 5

Service: 3