i am a regular here. i always get amazing service here, in fact today was exceptional. i came to write a stellar review, while looking at other people’s reviews i was absolutely appalled by “T.” I hope you read this “T,” Alice is a girl. she greets me warmly every time i come through. for you to write this hate speech review is genuinely appalling. it’s so hurtful to know someone would actually do that and use her name for the world to see, shame on you!! i feel so horrible for her and for the workers who have to deal with people like you. all of you, including Alice, do an excellent job! don’t let people like T get to you!!!
Atmosphere: 5
Food: 5
Service: 5
T.
I enjoy going to this location because it’s very convenient and in the direction of my job. I have a great experience every time I go other than when the long haired blonde boy with Harry Potter glasses “Alice” is working the drive thru window. I go to Starbucks about 2-3x/week, so I spend quite a bit of money when I do visit. Every time the boy Alice is at the window and I use the kiosk, he flips it around while giving you this evil piercing look to see if you left a tip. Naturally I just leave it alone because whatever. But this last time, I was really taken back. I ordered a venti drink and a little breakfast and as soon as I pressed no tip, he snatched the kiosk away, gave me my drink (no straw) and didn’t look my way again. I sat there at the window for a minute and said, “I didn’t get my straw” after waiting patiently and still in disbelief at how he acted yet another time. He gave me the straw in annoyance and went back to looking at the screen. I was debating on if I should go inside the store to speak to someone because nobody should be treated that way. I was running late and realized he never gave me my food. I got back in line and said, “I didn’t get my food.” He said “oh” and gave me my food without apologizing or anything. Just rude and nasty for no reason at all. If I want to tip, please let me tip because I have extra and because the service is great! Not because you feel like that’s what I should do. I find it incredibly disheartening to start my day off like that, but I’m not letting that slide any longer. No other barista acts as he does nor do I have a bad experience when Alice is not there. Please have someone pleasant, happy, and friendly working early in the morning because that can dictate how someone else starts their day. One day Alice is going to catch the right one at that window being nasty like that. I pray this gets situated before that day comes.
Atmosphere: 1
Food: 5
Service: 3
Dacy Nottingham
Fast and friendly. Just as expected. 👍
Atmosphere: 5
Food: 5
Service: 5
Angela Jones
I live in Fayetteville Nc and there's a Starbucks on Strickland Bridge Rd. I always get the iced caramel macchiato with extra caramel. Now I've been going to Starbucks for many years and have the app to. I ask for extra caramel they say no it's not allowed. When I say I'll pay for it they still turn me down. I think this Starbucks has rude people working there and a rude manager. That's why if I go there I don't ever give a tip and I'm a damn good tipper. I just think it's best I don't go there anymore. They aren't about pleasing the customers. I hope this helps anyone that has experienced rude behavior at Starbucks. I think I just need to leave Starbucks alone and find another coffee shop to go too because the service sucks.
Atmosphere: 3
Food: 5
Service: 1
India Shanté
Very pleasant atmosphere in the baristas are kind. Will be returning soon. 🥰
Atmosphere: 5
Food: 5
Service: 5
curlyhead
I usually enjoy coming to this Starbucks, but my recent experience was extremely disappointing and honestly hurtful. My boyfriend and I were sitting outside on the patio trying to resolve an issue with my card so I could buy a drink. While we were doing that, a woman from the store came out and told us if we weren’t purchasing anything, we needed to leave or she would call the police.
I understand that there may be a policy about purchasing to sit, but the way she approached us was completely unnecessary and disrespectful. She could’ve simply come out and asked, “Hey, do you need help with anything?” or offered some kind of assistance. Instead, we were immediately treated like a problem.
It felt like we were being racially profiled, especially since no one else around us was approached like that. I’ve been to this location before and I always make a purchase — this wasn’t my first time here. I left feeling embarrassed, uncomfortable, and unwelcome. Cynthia was her name.
Starbucks says they’re about community and inclusivity, but that’s not what I experienced. I hope this location reflects on how they speak to customers and handles situations like this better in the future.
A.M. Valcarcel
Solid Starbucks location. Always friendly and timely. I really appreciate their service. Only area of opportunity here is that parking situation. The drive thru line blocks several parking spots in the lot which can be a huge inconvenience in the morning.
Atmosphere: 5
Food: 5
Service: 5
Taskila McMillan
My food was hot , everything was good
Food: 5
Taylor Compton
Today I was on the way to Lowe’s on goodmiddlton drive or whatever it’s called and Owen drive didn’t have my drink so I had to come here on my way into raeford which I wasn’t very excited about because last year I went here a handful of times and it wasn’t very good the service was kind crap but today my coffee was extremely well made I mean it is really really good so whatever changes they’ve made our excellent and I think if your wanting a coffee this is a great option I’d have gave 5 stars on service but I did mobile and she just handed the drink over so not much interaction to be able to give 5 but she wasn’t rude so still have 3 to give!
Atmosphere: 5
Food: 5
Service: 3
Denis Garcia
Received my drinks with floating stuff, the ice was dirty, the water had the same specs floating around. Disappointed
So new policy is you have to purchase something to sit outside the patio. I get the bathrooms are for customers but to kick someone off the patio while they are waiting on there ride or trying to get in contact is crazy. Someone need to pay attention to this store. What's next ? Can't use the free wifi YOU offer without purchasing something first? I would come here to get work done only now I have to buy y'all's lemonade and I'm broke trying to do online work...please fix this.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Sausage Cheddar & Egg Sandwich, Spinach Feta & Egg White Wrap, Petite Vanilla Bean Scone
Stephanie Ackers
Received a cup that had a split in it. Coffee leaked in the car and on my clothes. I ordered ahead on the app so it was made before I got there. How do you not notice the coffee leaking before giving it to a customer?
Shaniece Evans
The guy at the window was okay I guess because I didn’t leave a tip I said thank you have a good day said it twice and nothing back. Common courtesy is to say it back but nothing. And this is my first time here
Food: 4
Service: 1
Vincent Hoskinson
The staff was fantastic and Mocha drink and coffee cake were great too. Clean , pleasant atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Joshua Smith
Racist employees in 2024. Good job Starbucks ????but y’all known for that though
i am a regular here. i always get amazing service here, in fact today was exceptional. i came to write a stellar review, while looking at other people’s reviews i was absolutely appalled by “T.” I hope you read this “T,” Alice is a girl. she greets me warmly every time i come through. for you to write this hate speech review is genuinely appalling. it’s so hurtful to know someone would actually do that and use her name for the world to see, shame on you!! i feel so horrible for her and for the workers who have to deal with people like you. all of you, including Alice, do an excellent job! don’t let people like T get to you!!!
Atmosphere: 5
Food: 5
Service: 5
I enjoy going to this location because it’s very convenient and in the direction of my job. I have a great experience every time I go other than when the long haired blonde boy with Harry Potter glasses “Alice” is working the drive thru window. I go to Starbucks about 2-3x/week, so I spend quite a bit of money when I do visit. Every time the boy Alice is at the window and I use the kiosk, he flips it around while giving you this evil piercing look to see if you left a tip. Naturally I just leave it alone because whatever. But this last time, I was really taken back. I ordered a venti drink and a little breakfast and as soon as I pressed no tip, he snatched the kiosk away, gave me my drink (no straw) and didn’t look my way again. I sat there at the window for a minute and said, “I didn’t get my straw” after waiting patiently and still in disbelief at how he acted yet another time. He gave me the straw in annoyance and went back to looking at the screen. I was debating on if I should go inside the store to speak to someone because nobody should be treated that way. I was running late and realized he never gave me my food. I got back in line and said, “I didn’t get my food.” He said “oh” and gave me my food without apologizing or anything. Just rude and nasty for no reason at all. If I want to tip, please let me tip because I have extra and because the service is great! Not because you feel like that’s what I should do. I find it incredibly disheartening to start my day off like that, but I’m not letting that slide any longer. No other barista acts as he does nor do I have a bad experience when Alice is not there. Please have someone pleasant, happy, and friendly working early in the morning because that can dictate how someone else starts their day. One day Alice is going to catch the right one at that window being nasty like that. I pray this gets situated before that day comes.
Atmosphere: 1
Food: 5
Service: 3
Fast and friendly. Just as expected. 👍
Atmosphere: 5
Food: 5
Service: 5
I live in Fayetteville Nc and there's a Starbucks on Strickland Bridge Rd. I always get the iced caramel macchiato with extra caramel. Now I've been going to Starbucks for many years and have the app to. I ask for extra caramel they say no it's not allowed. When I say I'll pay for it they still turn me down. I think this Starbucks has rude people working there and a rude manager. That's why if I go there I don't ever give a tip and I'm a damn good tipper. I just think it's best I don't go there anymore. They aren't about pleasing the customers. I hope this helps anyone that has experienced rude behavior at Starbucks. I think I just need to leave Starbucks alone and find another coffee shop to go too because the service sucks.
Atmosphere: 3
Food: 5
Service: 1
Very pleasant atmosphere in the baristas are kind. Will be returning soon. 🥰
Atmosphere: 5
Food: 5
Service: 5
I usually enjoy coming to this Starbucks, but my recent experience was extremely disappointing and honestly hurtful. My boyfriend and I were sitting outside on the patio trying to resolve an issue with my card so I could buy a drink. While we were doing that, a woman from the store came out and told us if we weren’t purchasing anything, we needed to leave or she would call the police.
I understand that there may be a policy about purchasing to sit, but the way she approached us was completely unnecessary and disrespectful. She could’ve simply come out and asked, “Hey, do you need help with anything?” or offered some kind of assistance. Instead, we were immediately treated like a problem.
It felt like we were being racially profiled, especially since no one else around us was approached like that. I’ve been to this location before and I always make a purchase — this wasn’t my first time here. I left feeling embarrassed, uncomfortable, and unwelcome. Cynthia was her name.
Starbucks says they’re about community and inclusivity, but that’s not what I experienced. I hope this location reflects on how they speak to customers and handles situations like this better in the future.
Solid Starbucks location. Always friendly and timely. I really appreciate their service. Only area of opportunity here is that parking situation. The drive thru line blocks several parking spots in the lot which can be a huge inconvenience in the morning.
Atmosphere: 5
Food: 5
Service: 5
My food was hot , everything was good
Food: 5
Today I was on the way to Lowe’s on goodmiddlton drive or whatever it’s called and Owen drive didn’t have my drink so I had to come here on my way into raeford which I wasn’t very excited about because last year I went here a handful of times and it wasn’t very good the service was kind crap but today my coffee was extremely well made I mean it is really really good so whatever changes they’ve made our excellent and I think if your wanting a coffee this is a great option I’d have gave 5 stars on service but I did mobile and she just handed the drink over so not much interaction to be able to give 5 but she wasn’t rude so still have 3 to give!
Atmosphere: 5
Food: 5
Service: 3
Received my drinks with floating stuff, the ice was dirty, the water had the same specs floating around. Disappointed
Restaurantji Recommends
So new policy is you have to purchase something to sit outside the patio. I get the bathrooms are for customers but to kick someone off the patio while they are waiting on there ride or trying to get in contact is crazy. Someone need to pay attention to this store. What's next ? Can't use the free wifi YOU offer without purchasing something first? I would come here to get work done only now I have to buy y'all's lemonade and I'm broke trying to do online work...please fix this.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Sausage Cheddar & Egg Sandwich, Spinach Feta & Egg White Wrap, Petite Vanilla Bean Scone
Received a cup that had a split in it. Coffee leaked in the car and on my clothes. I ordered ahead on the app so it was made before I got there. How do you not notice the coffee leaking before giving it to a customer?
The guy at the window was okay I guess because I didn’t leave a tip I said thank you have a good day said it twice and nothing back. Common courtesy is to say it back but nothing. And this is my first time here
Food: 4
Service: 1
The staff was fantastic and Mocha drink and coffee cake were great too. Clean , pleasant atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Racist employees in 2024. Good job Starbucks ????but y’all known for that though
Atmosphere: 1
Food: 1
Service: 1
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