The baristas at this Starbucks are SO kind! One of the baristas even recognized me after not seeing her for a few months which made me feel so cared for. Tonight, not only was my drink perfect, but everyone I spoke to was so positive, had amazing energy, and provided excellent service! The Starbucks may be a little further out from my home than another one, but I’ll always choose to come here because of the excellent service and kindness 💚
Atmosphere: 5
Food: 5
Service: 5
Richard Kimball
Very awesome Customer service
Atmosphere: 5
Food: 5
Service: 5
Anthony
Everyone is great and nice
Atmosphere: 5
Food: 5
Service: 5
Courtney Scott
This location always has a long wait and barely any staff, so I placed a mobile order ahead of time to avoid having to wait for my order. Upon pulling into the parking lot, I noticed only one car at the window in the drive thru and everyone inside the cafe sitting already had their drinks, so I thought it shouldn’t take long. I waited patiently for my order (with a restless 5 year old in tow) for 15 minutes before asking what the status of my order was as my app said “ready for pickup” but was not on the counter. A worker told me it was coming up and when I told them how long I’d been waiting and watched multiple cars go through the drive thru, she told me “our policy is: drive thru has priority”. What the heck is the point of order ahead then?? I would say next time I will just go through the drive thru, but I don’t plan on returning.
Atmosphere: 1
Food: 3
Service: 1
Miranda Sicard
I placed an in-store pickup order and arrived a few minutes early. I wasn’t greeted when I walked in not a big deal at first, but it ended up setting the tone. I checked the pickup area, saw my order wasn’t ready, and took a seat to wait. The store wasn’t busy at all no one was ordering, and just a few customers were already sitting with their drinks.
After waiting nearly 10 minutes past my pickup time, a new customer walked in and immediately got warm greetings and welcomes. At that point, I got up to check again. I asked if they had an order under my name, and the barista looked around, clearly irritated, then waved a hand over the pickup area and said, “If it’s not there, then no.”
I’d already been waiting and checking, so I went to the register to ask again. The barista stared at the screen, unsure, until another worker stepped in and found my drink sitting with the drive-thru orders the whole time. When I finally got it, it was lukewarm, not hot at all. No apology, no offer to remake it, nothing.
Extremely disappointing experience from start to finish especially at a store that wasn’t even busy.
Service: 1
Karina “Karina”
Absolutely wonderful service! I don’t speak English very well, and ordering can usually be stressful for me. But the girl at the counter was so kind and patient—she helped me get my order perfectly with just a few gestures and smiles. Made my day! I’ll definitely be coming back here.
Atmosphere: 5
Food: 5
Service: 5
abdul Ishmeas
Had to pleasure of meeting irvan. (BIG DOG) STAND-UP GENTLEMEN AND CAITLYN WAS A VERY HOSTESS SHE THE BEST AND THIS PLACE IS WELL RECOMMEND
Atmosphere: 5
Food: 5
Service: 5
cruz
The staff needs a refresher on how to prepare the iced coffees they are very inconsistent. I am now ordering extra shots of expreso just to get the coffee flavor because all they end up giving me is milk. For reference this is a quad shot of expreso.
Food: 1
Aaron Powlen
Great experience! Starbucks has been improving customer service and this one certainly showed it.
Atmosphere: 5
Food: 5
Service: 5
Almeida Family
Excellent and fast service. Seating arrangements could be better for smaller parties. Poor parking lot design. If you park to visit the establishment, you will get stuck if the drive thru line gets backed up. You must park in the Walmart parking lot to avoid this issue altogether. You also have to drive by a Walmart gas station (Murphy USA) to get to the Starbucks parking.
i am a regular here. i always get amazing service here, in fact today was exceptional. i came to write a stellar review, while looking at other people’s reviews i was absolutely appalled by “T.” I hope you read this “T,” Alice is a girl. she greets me warmly every time i come through. for you to write this hate speech review is genuinely appalling. it’s so hurtful to know someone would actually do that and use her name for the world to see, shame on you!! i feel so horrible for her and for the workers who have to deal with people like you. all of you, including Alice, do an excellent job! don’t let people like T get to you!!!
Atmosphere: 5
Food: 5
Service: 5
T.
I enjoy going to this location because it’s very convenient and in the direction of my job. I have a great experience every time I go other than when the long haired blonde boy with Harry Potter glasses “Alice” is working the drive thru window. I go to Starbucks about 2-3x/week, so I spend quite a bit of money when I do visit. Every time the boy Alice is at the window and I use the kiosk, he flips it around while giving you this evil piercing look to see if you left a tip. Naturally I just leave it alone because whatever. But this last time, I was really taken back. I ordered a venti drink and a little breakfast and as soon as I pressed no tip, he snatched the kiosk away, gave me my drink (no straw) and didn’t look my way again. I sat there at the window for a minute and said, “I didn’t get my straw” after waiting patiently and still in disbelief at how he acted yet another time. He gave me the straw in annoyance and went back to looking at the screen. I was debating on if I should go inside the store to speak to someone because nobody should be treated that way. I was running late and realized he never gave me my food. I got back in line and said, “I didn’t get my food.” He said “oh” and gave me my food without apologizing or anything. Just rude and nasty for no reason at all. If I want to tip, please let me tip because I have extra and because the service is great! Not because you feel like that’s what I should do. I find it incredibly disheartening to start my day off like that, but I’m not letting that slide any longer. No other barista acts as he does nor do I have a bad experience when Alice is not there. Please have someone pleasant, happy, and friendly working early in the morning because that can dictate how someone else starts their day. One day Alice is going to catch the right one at that window being nasty like that. I pray this gets situated before that day comes.
Atmosphere: 1
Food: 5
Service: 3
Dacy Nottingham
Fast and friendly. Just as expected. 👍
Atmosphere: 5
Food: 5
Service: 5
Angela Jones
I live in Fayetteville Nc and there's a Starbucks on Strickland Bridge Rd. I always get the iced caramel macchiato with extra caramel. Now I've been going to Starbucks for many years and have the app to. I ask for extra caramel they say no it's not allowed. When I say I'll pay for it they still turn me down. I think this Starbucks has rude people working there and a rude manager. That's why if I go there I don't ever give a tip and I'm a damn good tipper. I just think it's best I don't go there anymore. They aren't about pleasing the customers. I hope this helps anyone that has experienced rude behavior at Starbucks. I think I just need to leave Starbucks alone and find another coffee shop to go too because the service sucks.
The baristas at this Starbucks are SO kind! One of the baristas even recognized me after not seeing her for a few months which made me feel so cared for. Tonight, not only was my drink perfect, but everyone I spoke to was so positive, had amazing energy, and provided excellent service! The Starbucks may be a little further out from my home than another one, but I’ll always choose to come here because of the excellent service and kindness 💚
Atmosphere: 5
Food: 5
Service: 5
Very awesome Customer service
Atmosphere: 5
Food: 5
Service: 5
Everyone is great and nice
Atmosphere: 5
Food: 5
Service: 5
This location always has a long wait and barely any staff, so I placed a mobile order ahead of time to avoid having to wait for my order. Upon pulling into the parking lot, I noticed only one car at the window in the drive thru and everyone inside the cafe sitting already had their drinks, so I thought it shouldn’t take long. I waited patiently for my order (with a restless 5 year old in tow) for 15 minutes before asking what the status of my order was as my app said “ready for pickup” but was not on the counter. A worker told me it was coming up and when I told them how long I’d been waiting and watched multiple cars go through the drive thru, she told me “our policy is: drive thru has priority”. What the heck is the point of order ahead then?? I would say next time I will just go through the drive thru, but I don’t plan on returning.
Atmosphere: 1
Food: 3
Service: 1
I placed an in-store pickup order and arrived a few minutes early. I wasn’t greeted when I walked in not a big deal at first, but it ended up setting the tone. I checked the pickup area, saw my order wasn’t ready, and took a seat to wait. The store wasn’t busy at all no one was ordering, and just a few customers were already sitting with their drinks.
After waiting nearly 10 minutes past my pickup time, a new customer walked in and immediately got warm greetings and welcomes. At that point, I got up to check again. I asked if they had an order under my name, and the barista looked around, clearly irritated, then waved a hand over the pickup area and said, “If it’s not there, then no.”
I’d already been waiting and checking, so I went to the register to ask again. The barista stared at the screen, unsure, until another worker stepped in and found my drink sitting with the drive-thru orders the whole time. When I finally got it, it was lukewarm, not hot at all. No apology, no offer to remake it, nothing.
Extremely disappointing experience from start to finish especially at a store that wasn’t even busy.
Service: 1
Absolutely wonderful service! I don’t speak English very well, and ordering can usually be stressful for me. But the girl at the counter was so kind and patient—she helped me get my order perfectly with just a few gestures and smiles. Made my day! I’ll definitely be coming back here.
Atmosphere: 5
Food: 5
Service: 5
Had to pleasure of meeting irvan. (BIG DOG) STAND-UP GENTLEMEN AND CAITLYN WAS A VERY HOSTESS SHE THE BEST AND THIS PLACE IS WELL RECOMMEND
Atmosphere: 5
Food: 5
Service: 5
The staff needs a refresher on how to prepare the iced coffees they are very inconsistent. I am now ordering extra shots of expreso just to get the coffee flavor because all they end up giving me is milk. For reference this is a quad shot of expreso.
Food: 1
Great experience! Starbucks has been improving customer service and this one certainly showed it.
Atmosphere: 5
Food: 5
Service: 5
Excellent and fast service. Seating arrangements could be better for smaller parties. Poor parking lot design. If you park to visit the establishment, you will get stuck if the drive thru line gets backed up. You must park in the Walmart parking lot to avoid this issue altogether. You also have to drive by a Walmart gas station (Murphy USA) to get to the Starbucks parking.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Awesome people
Atmosphere: 5
Food: 5
Service: 5
i am a regular here. i always get amazing service here, in fact today was exceptional. i came to write a stellar review, while looking at other people’s reviews i was absolutely appalled by “T.” I hope you read this “T,” Alice is a girl. she greets me warmly every time i come through. for you to write this hate speech review is genuinely appalling. it’s so hurtful to know someone would actually do that and use her name for the world to see, shame on you!! i feel so horrible for her and for the workers who have to deal with people like you. all of you, including Alice, do an excellent job! don’t let people like T get to you!!!
Atmosphere: 5
Food: 5
Service: 5
I enjoy going to this location because it’s very convenient and in the direction of my job. I have a great experience every time I go other than when the long haired blonde boy with Harry Potter glasses “Alice” is working the drive thru window. I go to Starbucks about 2-3x/week, so I spend quite a bit of money when I do visit. Every time the boy Alice is at the window and I use the kiosk, he flips it around while giving you this evil piercing look to see if you left a tip. Naturally I just leave it alone because whatever. But this last time, I was really taken back. I ordered a venti drink and a little breakfast and as soon as I pressed no tip, he snatched the kiosk away, gave me my drink (no straw) and didn’t look my way again. I sat there at the window for a minute and said, “I didn’t get my straw” after waiting patiently and still in disbelief at how he acted yet another time. He gave me the straw in annoyance and went back to looking at the screen. I was debating on if I should go inside the store to speak to someone because nobody should be treated that way. I was running late and realized he never gave me my food. I got back in line and said, “I didn’t get my food.” He said “oh” and gave me my food without apologizing or anything. Just rude and nasty for no reason at all. If I want to tip, please let me tip because I have extra and because the service is great! Not because you feel like that’s what I should do. I find it incredibly disheartening to start my day off like that, but I’m not letting that slide any longer. No other barista acts as he does nor do I have a bad experience when Alice is not there. Please have someone pleasant, happy, and friendly working early in the morning because that can dictate how someone else starts their day. One day Alice is going to catch the right one at that window being nasty like that. I pray this gets situated before that day comes.
Atmosphere: 1
Food: 5
Service: 3
Fast and friendly. Just as expected. 👍
Atmosphere: 5
Food: 5
Service: 5
I live in Fayetteville Nc and there's a Starbucks on Strickland Bridge Rd. I always get the iced caramel macchiato with extra caramel. Now I've been going to Starbucks for many years and have the app to. I ask for extra caramel they say no it's not allowed. When I say I'll pay for it they still turn me down. I think this Starbucks has rude people working there and a rude manager. That's why if I go there I don't ever give a tip and I'm a damn good tipper. I just think it's best I don't go there anymore. They aren't about pleasing the customers. I hope this helps anyone that has experienced rude behavior at Starbucks. I think I just need to leave Starbucks alone and find another coffee shop to go too because the service sucks.
Atmosphere: 3
Food: 5
Service: 1
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