Tropical Smoothie Cafe

My last 4-5 orders for delivery were either missing my smoothies or missing my sandwiches. I never received both for some reason. Apparently DoorDash is partnering with them and there is a break in communication with the dashers and smoothie employees. I’ve had to go all 4-5 times to the store to pick up what was missing and there is always 6-8 teenage employees sitting around texting. This was my last time ordering or coming to this establishment.

Atmosphere: 1

Food: 2

Service: 1

On September 19, 2025, at approximately 6:25 p.m., I had a deeply troubling experience at your location that involved an employee threatening me. I have already reported this incident to customer care and filed a formal complaint.

I am requesting a prompt call from the store manager or owner to address this matter directly. I also have video evidence of the incident. If I am not contacted within the next few days, I will have no choice but to pursue further action.

Atmosphere: 1

Food: 1

Service: 1

I normally due not give bad reviews. However if I do not mention the issue it may not get fixed. I usually order the chicken bacon on flatbread, the last two orders I asked for extra meat and when I get back to my office I see its regular portions. I paid more to get more. I called to complain but know one picks up. I understand there are alot of younger workers employed but they must still be accountable to orders that are being selected. I did not have the time to go back for them to correct it. Please do something about this.
Thank you.

Atmosphere: 4

Food: 4

Service: 4

I asked this lady for a spit smoothie and she rudely declined.I am highly disappointed... Not only that she SLAMMED the phone down so hard that she busted my phone speaker and my ear drums.

Atmosphere: 1

Food: 1

Service: 1

i’ve been here many times before and everything was great. today around 7:40 i got 4 smoothies. 2 blimey limeys, a bahama mama and a jetty junior for my baby and every single one of them tasted rotten. i called and let them know they were disgusting but didn’t have enough time to go in before they closed for a refund.

Atmosphere: 2

Food: 1

Service: 5

I love this place and the staff is friendly. The only problem is this place is ALWAYS out of Whey Protein. It sounds weird but I look forward to getting my peanut butter protein shake after the gym everyday but more often than not when I ask for them to add protein they're constantly out of it for a couple months now. Please just buy a lot of it and store it in your cabinet. Easy fix !

Mango magic is the best smoothie hands down

Atmosphere: 5

Food: 5

Service: 5

Stopped in Friday night at 10 minutes till nine. There were four people in the store. My daughter walked up to the door the gentleman or female, whatever it is pictured walked up to the door, and locked it so my daughter cannot enter. Lazy rude entitled if your employees cannot stay open until the time your hours advertises open then you need to change your hours or get new employees who are not as lazy as the one pictured. Timestamp included on photos for reference.

Service: 1

Tried to get three smoothies and some food but they didn’t accept $100 bills so I had to leave and find somewhere else which I’ve never had that happen at a tropical smoothie ever and only found this out after placing my entire order . Just put a sign on the door so people will know.

Service: 1

Tried to get three smoothies and some food but they didn’t accept $100 bills so I had to leave and find somewhere else which I’ve never had that happen at a tropical smoothie ever and only found this out after placing my entire order . Just put a sign on the door so people will know.

Less quantity more quality on the smoothie please. It was all ice .

Peanut butter Paradise- the most nasty smoothie I ever had.

Atmosphere: 3

Food: 1

Service: 2

We use this restaurant regularly and as of late we use DoorDash, which costs much more than coming into the restaurant. I typically order the Tai Chicken Wrap or the salad with extra sauce. The extra sauce costs extra. It's not much, but I do expect to get what I pay for. On two separate occasions I haven't gotten extra sauce after being charged for it. I work hard for my money and I don't have any to waste. It only takes a moment to check the order before the bag is sealed. Please do better. Take the time.

Recommended dishes: Smoothie and a Wrap, Wraps

The young lady doing the register was really friendly,2 young mens sitting at the table on break on their phone,rubbing their face/touching one rubbing his nose did not wash hands I had to say something the manager didn’t say anything the young lady that was fixing the food have a nasty attitude throwing people food because she thought i was talking about her she’s loud and fussing with customers the manager act like she is scared of the workers plus the young lady called her mom,she came to the store very unprofessional 5/16/24…1:40pm..Never Again order # 31244775591992

Atmosphere: 1

Food: 2

Service: 1

Tried the chicken bacon ranch, and it was gross, to say the least! I've eaten it at othe locations and it was fresh and delicious...but this location was not comparable. The chicken was cold, mushy, and uncooked, lettuce was old and there was so much ranch on it you couldn't taste anything else. ? Needless to say I couldn't eat it.

Atmosphere: 4

Food: 2

Service: 4

Why is it that everytime I come in here I have to wait for these kids to get off their phone before they take my order ? it’s happened twice in the same week.

Atmosphere: 2

Food: 4

Service: 1