As Southerners, we all know Waffle House offers two choices: bad food and good service OR good food and bad service. Once in a blue moon, we get lucky with both being good. However, this Saturday was not a blue moon and I suffered through horrible service and bad food. I sat at the counter which provided a front row seat to an in-depth discussion on local court proceedings, messed up orders, and the occasional splash in the face of soapy dish water. Refills on coffee were non-existent. My meal was okay except for the bacon that tasted like it had been out of refrigeration for too long before hitting the flattop. I guess the waitstaff didn't care that I left over half of my plate untouched. Chalk this trip up to first-time experience.
Madison C.
Me and my friend decided to get breakfast this morning, walk in and sit at a dirty table. Because that's what you do at Waffle House, it's small and gets packed. The girl rudely comes up and says "can you not sit at a dirty table go wait" then proceeds to go to another working and talk crap. Acting like it wasn't noticeable. I wish I could have caught her name. She goes and cleans off a 2 top in another section and tell us to sit there, since when can you not pick where you sit at Waffle House? The girl who she talked her crap to was our server, very nice lady. The other girl is mean mugging us the whole time and then a mother and her son comes in, sits at the same dirty table, and she is very kindly cleaning there table. Meanwhile all 4 of her tables are dirty. If she doesn't want to work and be respectful to everyone, I don't believe she should work there. I'm also a server , and if I didn't allow guest to seat themselves in a place where that's required, I would lose my job.
Explore with L.
There was a hair in my food bad service no drink refills do not recommend we got soaked from them sprayed they them spraying the floor the floor was gross there was used napkins all over the floor just over all disgusting
Shane Atkins
Dine in: Yes
Monica A.
Stopped by this morning to have breakfast before we start our home Reno. They were busy but had about 7 employees. We sat at the door as there were about 3 open tables but they were all dirty. Sat there for about10 minutes and was never acknowledge. Decided to go sit at one of the dirty tables so maybe someone would see us. still no one acknowledged us or said be right with you. We sat there for 20 minutes with numerous employees walking by us and no one even acknowledgIng we were there. ive worked in the food industry and management for many years so I'm a very patient person because i understand.The service here was unacceptable. We decided to just leave and go to Rutherfordton Waffle House full restaurant again and less staff. We were acknowledged as soon as we walked in, our order taken within 5 minies and food shortly after. Wonderful service at that location. Forest City needs to take lessons from the Rutherfordton management.
Bud Arrowood
Mmm,mmm, good!
Allen McKeithen
I had quit going to Waffle House do to the quality of service n cleanliness of their restaurants, but decided to try this one here in Forest City, NC. This crew on Sunday morning is very good, I find them very friendly , courteous, and efficient.
Chris Davis
Great place great people great service
Pam Donica
We have been to many Waffle Houses, but apparently these employees have no other statement during shift change other than “I just got here.”
MrsDonica
We have been to many Waffle Houses, but apparently these employees have no other statement during shift change other than “I just got here.” This was the worst Waffle House I’ve visited. We were given ALL dirty silverware. I gave them another shot, and Bruno brought more, and they were clean. We asked for another order of hash browns and waited and waited. Mind you there was only one other couple in the place. Mitchell, the “assistant manager” said he had just been told when I went to pay. I tried to tell him that this was the worst visit we had, and his response was “well, we have nothing but good reviews.” I tried to tell him about all of the flies, but I didn’t even get it out of my mouth when he said, “you have a good day.” He completely dismissed me. He said, “I have stuff to do.” I told him he wasn’t listening to my frustration; he pointed to his ears and said, “I’m listening.” He was rude and unprofessional. Sad. If they are going to make youngsters assistant managers, they should be trained to provide proper customer service.
We have been to many Waffle Houses, but apparently these employees have no other statement during shift change other than "I just got here." This was the worst Waffle House I've visited. We were given ALL dirty silverware. I gave them another shot, and Bruno brought more, and they were clean. We asked for another order of hash browns and waited and waited. Mind you there was only one other couple in the place. Mitchell, the "assistant manager" said he had just been told when I went to pay. I tried to tell him that this was the worst visit we had, and his response was "well, we have nothing but good reviews." I tried to tell him about all of the flies, but I didn't even get it out of my mouth when he said, "you have a good day." He completely dismissed me. He said, "I have stuff to do." I told him he wasn't listening to my frustration; he pointed to his ears and said, "I'm listening." He was rude and unprofessional. Sad. If they are going to make youngsters assistant managers, they should be trained to provide proper customer service.
Itsmekcr
I love Waffle House!! We don’t have them where I live. This was a good one too, I had grits, which were cooked perfectly, the coffee was good. It was a great breakfast.
Barbara P.
Very enthusiastic staff, excited for some customers . Good food Very clean I will be going back as often as affordable
John Christopher
fast friendly service! good food for cheap
PurpleDaisy18
My first time in a Waffle House, was not a good experience. My hash browns were still particularly frozen and obviously cold, waffle was undercooked. Facility needed some cleaning. It’s this Waffle House that gives Waffle House a bad name. Not worth the money they charge at all.
As Southerners, we all know Waffle House offers two choices: bad food and good service OR good food and bad service. Once in a blue moon, we get lucky with both being good. However, this Saturday was not a blue moon and I suffered through horrible service and bad food. I sat at the counter which provided a front row seat to an in-depth discussion on local court proceedings, messed up orders, and the occasional splash in the face of soapy dish water. Refills on coffee were non-existent. My meal was okay except for the bacon that tasted like it had been out of refrigeration for too long before hitting the flattop. I guess the waitstaff didn't care that I left over half of my plate untouched. Chalk this trip up to first-time experience.
Me and my friend decided to get breakfast this morning, walk in and sit at a dirty table. Because that's what you do at Waffle House, it's small and gets packed. The girl rudely comes up and says "can you not sit at a dirty table go wait" then proceeds to go to another working and talk crap. Acting like it wasn't noticeable. I wish I could have caught her name. She goes and cleans off a 2 top in another section and tell us to sit there, since when can you not pick where you sit at Waffle House? The girl who she talked her crap to was our server, very nice lady. The other girl is mean mugging us the whole time and then a mother and her son comes in, sits at the same dirty table, and she is very kindly cleaning there table. Meanwhile all 4 of her tables are dirty. If she doesn't want to work and be respectful to everyone, I don't believe she should work there. I'm also a server , and if I didn't allow guest to seat themselves in a place where that's required, I would lose my job.
There was a hair in my food bad service no drink refills do not recommend we got soaked from them sprayed they them spraying the floor the floor was gross there was used napkins all over the floor just over all disgusting
Dine in: Yes
Stopped by this morning to have breakfast before we start our home Reno. They were busy but had about 7 employees. We sat at the door as there were about 3 open tables but they were all dirty. Sat there for about10 minutes and was never acknowledge. Decided to go sit at one of the dirty tables so maybe someone would see us. still no one acknowledged us or said be right with you. We sat there for 20 minutes with numerous employees walking by us and no one even acknowledgIng we were there. ive worked in the food industry and management for many years so I'm a very patient person because i understand.The service here was unacceptable. We decided to just leave and go to Rutherfordton Waffle House full restaurant again and less staff. We were acknowledged as soon as we walked in, our order taken within 5 minies and food shortly after. Wonderful service at that location. Forest City needs to take lessons from the Rutherfordton management.
Mmm,mmm, good!
I had quit going to Waffle House do to the quality of service n cleanliness of their restaurants, but decided to try this one here in Forest City, NC. This crew on Sunday morning is very good, I find them very friendly , courteous, and efficient.
Great place great people great service
We have been to many Waffle Houses, but apparently these employees have no other statement during shift change other than “I just got here.”
We have been to many Waffle Houses, but apparently these employees have no other statement during shift change other than “I just got here.” This was the worst Waffle House I’ve visited. We were given ALL dirty silverware. I gave them another shot, and Bruno brought more, and they were clean. We asked for another order of hash browns and waited and waited. Mind you there was only one other couple in the place. Mitchell, the “assistant manager” said he had just been told when I went to pay. I tried to tell him that this was the worst visit we had, and his response was “well, we have nothing but good reviews.” I tried to tell him about all of the flies, but I didn’t even get it out of my mouth when he said, “you have a good day.” He completely dismissed me. He said, “I have stuff to do.” I told him he wasn’t listening to my frustration; he pointed to his ears and said, “I’m listening.” He was rude and unprofessional. Sad. If they are going to make youngsters assistant managers, they should be trained to provide proper customer service.
Restaurantji Recommends
We have been to many Waffle Houses, but apparently these employees have no other statement during shift change other than "I just got here." This was the worst Waffle House I've visited. We were given ALL dirty silverware. I gave them another shot, and Bruno brought more, and they were clean. We asked for another order of hash browns and waited and waited. Mind you there was only one other couple in the place. Mitchell, the "assistant manager" said he had just been told when I went to pay. I tried to tell him that this was the worst visit we had, and his response was "well, we have nothing but good reviews." I tried to tell him about all of the flies, but I didn't even get it out of my mouth when he said, "you have a good day." He completely dismissed me. He said, "I have stuff to do." I told him he wasn't listening to my frustration; he pointed to his ears and said, "I'm listening." He was rude and unprofessional. Sad. If they are going to make youngsters assistant managers, they should be trained to provide proper customer service.
I love Waffle House!! We don’t have them where I live. This was a good one too, I had grits, which were cooked perfectly, the coffee was good. It was a great breakfast.
Very enthusiastic staff, excited for some customers . Good food Very clean I will be going back as often as affordable
fast friendly service! good food for cheap
My first time in a Waffle House, was not a good experience. My hash browns were still particularly frozen and obviously cold, waffle was undercooked. Facility needed some cleaning. It’s this Waffle House that gives Waffle House a bad name. Not worth the money they charge at all.