7:00 on a Saturday evening we were the only dine in customers. The dining area floor was dirty and cluttered throughout. The tables had not been wiped off from previous diners. The bathroom had paper towels scattered on the floor. Staff was in the kitchen talking and laughing. Staff was courteous, but food prep was slower than expected. Food was fine and typical for Bojangle's. We like Bojangles, and the store seemed like it had been maintained, but nothing had been done to clean in many hours.
Traycee Taylor
Good food
Different
Jaysen Batten
Fast service and decent chicken biscuits
American Girl
Came through the drive thru on my way to the hospital and got an individual order of Mac and cheese and mashed potatoes with gravy. Ordering was smooth and the time wasn’t bad. The girl at the window was nice. The mash potatoes and gravy was fine but the mac and cheese was a little bland and older.
Sherita Fizer
After my experience in the drive thru this morning at the Franklin location, I will not be returning at all. Sat over 10 minutes in the drive thru before I ever got my order taken. This isn't even the whole experience but I am not going to waste the rest of my time.
Tony Walkingstick
Grabbed a two piece meal to go. Heading down to Georgia today to take care of some business. Great lunch as always 😋.
Food: 5
Service: 5
Recommended dishes: Fried Chicken
SugarFree Productions LLC (Webspozay.com)
Got Chicken tenders to go. The woman who served us came outside to meet our Dog
Atmosphere: 5
Food: 5
Service: 5
Angry Nate
The chicken sandwich was surprisingly good with the addition of ranch, the chicken piece was big and had a nice spice
Atmosphere: 5
Food: 5
Service: 5
Anita Medlin
My husband goes through the drive-thru right and makes an order for the two steak biscuits for $5 two orders of that never mentions cheese he ordered one steak biscuit with the egg and bacon and one plane steak biscuit then he also ordered one with tomato and steak and the other just steak and mayo none of it was correct they put cheese on stuff and some of it was not put on there that was supposed to be on there etc when he got home and we realized this we call and not only was the manager rude she couldn't even get the order right and had to keep having to have us repeat it so with that being said I will say however the food is good there I do not recommend the service that they provide with the rude managers and their employees who do not know how to listen apparently they have a hard time with that perhaps they need hearing aids or maybe they need to go back to school maybe they need to learn to read again I don't know what the issue is but I do know that I do not appreciate their manager yes I was upset yes I was sounding pretty pissed but this is the ongoing thing and of course I'm going to continue to go there only because the food is pretty good however I hope the owner of the store will perhaps maybe find a good manager and some employees but know how to listen I'm recommending that maybe the owner on the day that of interview give hearing test reading test and maybe some other tests to make sure that they know how to pay attention and they understand what they're doing get what I'm saying I'll also say I hope that the owner gets rid of the manager that they have because it's not okay to be rude to customers especially a customer that has been a loyal customer and has constantly getting food handed to them that is not what they ordered and this has been literally at least a little over 20 different occasions within the last approximately 4 months or less just saying Bojangles employees and manager you might want to get on the ball and learn how to freaking deal with customers that are very pissed off because of your mistakes that are constantly happening a little too often for it to be just a mistake also I want you to know I have worked in the fast food industry for quite some time since I was like 17 so to me there is no excuse because I hardly ever got it wrong there are a few times I have I'll give you that but it's not as often as what happens over there and usually the same people over and over again so I guess this is not just a review this is also me ranting and raving because y'all need to get it together
Andy Ware
Always clean, usually good burgers, frozen custard, and crinkle fries
They were busy but we got our food in a timely manner and it was fresh and hot. Aces in my book!
Food: 5
Service: 4
Recommended dishes: Sandwich
Ron Herrington
The food at the restaurant is fine.
Atmosphere: 4
Food: 4
Service: 3
Rylee Armes
I have always loved this bojangles as a Franklin Native. When I left for college 3 years ago, bojangles was the thing I missed the most as I go to school in Mississippi and we don’t have them there. So everytime I come home I look forward to coming into the Franklin Bojangles and getting what I look forward to. When I came in around 12:30 on 8/11/24 I was greeted at the counter by the rudest women ever who stated we shouldn’t order breakfast, as it has been sitting there for a while. So I go to order the supreme combo, I asked for ranch as my dipping sauce to which the lady at the counter in the rudest tone states we don’t have ranch. I asked when they stopped carrying it as this is a new to me and maybe I was just unaware of the Bojangles company discontinuing the ranch. She says they have never carried it and then yells at the manager to make her point in front of the entire store to me. I feel this could’ve been handled in a better way with a better tone. As someone who has worked in food service and now works as a retail store manager. This is unacceptable when I just wanted to know a simple answer.
Atmosphere: 1
Food: 1
Service: 1
Amanda Bingham
Get you a nice biscuit
Darsi Burke
Great service. Hard working employees. Clean restaurant and always yummy food.
7:00 on a Saturday evening we were the only dine in customers. The dining area floor was dirty and cluttered throughout. The tables had not been wiped off from previous diners. The bathroom had paper towels scattered on the floor. Staff was in the kitchen talking and laughing. Staff was courteous, but food prep was slower than expected. Food was fine and typical for Bojangle's. We like Bojangles, and the store seemed like it had been maintained, but nothing had been done to clean in many hours.
Good food
Different
Fast service and decent chicken biscuits
Came through the drive thru on my way to the hospital and got an individual order of Mac and cheese and mashed potatoes with gravy. Ordering was smooth and the time wasn’t bad. The girl at the window was nice. The mash potatoes and gravy was fine but the mac and cheese was a little bland and older.
After my experience in the drive thru this morning at the Franklin location, I will not be returning at all. Sat over 10 minutes in the drive thru before I ever got my order taken. This isn't even the whole experience but I am not going to waste the rest of my time.
Grabbed a two piece meal to go. Heading down to Georgia today to take care of some business. Great lunch as always 😋.
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Got Chicken tenders to go. The woman who served us came outside to meet our Dog
Atmosphere: 5
Food: 5
Service: 5
The chicken sandwich was surprisingly good with the addition of ranch, the chicken piece was big and had a nice spice
Atmosphere: 5
Food: 5
Service: 5
My husband goes through the drive-thru right and makes an order for the two steak biscuits for $5 two orders of that never mentions cheese he ordered one steak biscuit with the egg and bacon and one plane steak biscuit then he also ordered one with tomato and steak and the other just steak and mayo none of it was correct they put cheese on stuff and some of it was not put on there that was supposed to be on there etc when he got home and we realized this we call and not only was the manager rude she couldn't even get the order right and had to keep having to have us repeat it so with that being said I will say however the food is good there I do not recommend the service that they provide with the rude managers and their employees who do not know how to listen apparently they have a hard time with that perhaps they need hearing aids or maybe they need to go back to school maybe they need to learn to read again I don't know what the issue is but I do know that I do not appreciate their manager yes I was upset yes I was sounding pretty pissed but this is the ongoing thing and of course I'm going to continue to go there only because the food is pretty good however I hope the owner of the store will perhaps maybe find a good manager and some employees but know how to listen I'm recommending that maybe the owner on the day that of interview give hearing test reading test and maybe some other tests to make sure that they know how to pay attention and they understand what they're doing get what I'm saying I'll also say I hope that the owner gets rid of the manager that they have because it's not okay to be rude to customers especially a customer that has been a loyal customer and has constantly getting food handed to them that is not what they ordered and this has been literally at least a little over 20 different occasions within the last approximately 4 months or less just saying Bojangles employees and manager you might want to get on the ball and learn how to freaking deal with customers that are very pissed off because of your mistakes that are constantly happening a little too often for it to be just a mistake also I want you to know I have worked in the fast food industry for quite some time since I was like 17 so to me there is no excuse because I hardly ever got it wrong there are a few times I have I'll give you that but it's not as often as what happens over there and usually the same people over and over again so I guess this is not just a review this is also me ranting and raving because y'all need to get it together
Always clean, usually good burgers, frozen custard, and crinkle fries
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
They were busy but we got our food in a timely manner and it was fresh and hot. Aces in my book!
Food: 5
Service: 4
Recommended dishes: Sandwich
The food at the restaurant is fine.
Atmosphere: 4
Food: 4
Service: 3
I have always loved this bojangles as a Franklin Native. When I left for college 3 years ago, bojangles was the thing I missed the most as I go to school in Mississippi and we don’t have them there. So everytime I come home I look forward to coming into the Franklin Bojangles and getting what I look forward to. When I came in around 12:30 on 8/11/24 I was greeted at the counter by the rudest women ever who stated we shouldn’t order breakfast, as it has been sitting there for a while. So I go to order the supreme combo, I asked for ranch as my dipping sauce to which the lady at the counter in the rudest tone states we don’t have ranch. I asked when they stopped carrying it as this is a new to me and maybe I was just unaware of the Bojangles company discontinuing the ranch. She says they have never carried it and then yells at the manager to make her point in front of the entire store to me. I feel this could’ve been handled in a better way with a better tone. As someone who has worked in food service and now works as a retail store manager. This is unacceptable when I just wanted to know a simple answer.
Atmosphere: 1
Food: 1
Service: 1
Get you a nice biscuit
Great service. Hard working employees. Clean restaurant and always yummy food.
Atmosphere: 5
Food: 5
Service: 5
Loading...