The toaster over at this location has been broken for months now and the owner has not replaced it - therefore this location only serves cold subs and it completely ruins the experience. My husband have checked back in at least 5x now and nothing has changed. The employees do the best they can despite not being given proper tools to meet subway standards. Every time we go to this subway and their toaster isn't working, we don't go to a different Subway location - we choose to spend our dollar votes at a different restaurant in town. We're done driving there, getting our hopes up, and then having to pivot our meal plan. Note to owner of Franklin Subway: please replace the toaster oven with a fully functional one, and we will happily return to your location, but not until then.
Mcmahon
Sub soup via online app.
Food: 1
Service: 1
Megan
I love subway, always great service and food! I love all the healthy options they have to choose from!
Atmosphere: 5
Food: 5
Service: 5
Eric
⭐️⭐️⭐️⭐️⭐️ Stopped in tonight for a couple of Italian subs and, man, they nailed it. Everything was fresh, stacked perfectly, and had that just-right toasted crunch. Adrian and Mandy were absolutely awesome — super friendly, quick, and genuinely cared about getting everything right. You can tell they take pride in what they do, and that kind of customer service is rare these days.
Atmosphere: 5
Food: 5
Service: 5
Danni
I Came by today for a sub and I open the bag first thing I see if an oily piece of red hair….thats really gross maybe y’all should make you’re workers wear hair nets on top of that it was made really badly….also order a drink with it and just tasted funny….
Atmosphere: 3
Food: 1
Service: 3
Lexi Hoyt
little boy named Jonathan i believe, had such attitude. laughing at us because we asked for four sandwiches? you work at a sandwich shop dude. sad. almost became a yelling match till the ladies defused it and let him go outside. he threw stuff and left after saying “ai ai ai” to us about the extra sandwich and laughing and being rude. the other workers deserve better while that child sits outside with his temper tantrum.
Atmosphere: 3
Food: 4
Service: 1
Braylen Dulicai
Dakota was a very helpful employee he was playful with my child and gave great service I will be coming back definitely
Atmosphere: 5
Food: 5
Service: 5
Sarah Glass
I came in yesterday evening and a young boy was there . He was very rude to me as an elder woman and his coworker. Made my sandwich very sloppy and insisted on toasting it after I told him I was going to put it in the oven at home as I wasn't going to eat it that day. Asked the other worker for the managers number and she said the best she could do was take a note . I did not give her one as that was also rude ! Also watched her tell a kid there were no more of those special cups when they are clearly advertised I will not be coming back here this was horrible. Not worth the $14 I spent on one sandwich. Not to mention the arguing when the young man insisted on giving me free double meat and the young lady told him she could not do that and informed be it would be an extra charge ! For only more meat ?
Atmosphere: 1
Food: 3
Service: 1
caiden
One of the worst experience I’ve had at subway dakota was being very rude to his co workers and was throwing my food around and banging and hitting with the oven supplies. And was very rude. I will not be coming back
Atmosphere: 1
Food: 1
Service: 1
Brian Hegner
Went to the store at 10 20 exactly and employees were still inside 7-28-2025 however I was denied service. They claimed that they were closed and could not help me however I believe it was because I am black. Will not come here again !
How are you going to be out off lettuce and tomato at a subway then saying that it needed to be prepped? They’re always out of something when I go there. This subway is ran by a bunch of lazy children that don’t want to work. Never coming back here again.
Atmosphere: 1
Food: 1
Service: 1
Amy Kitson
I bought two foot long chicken teraki subs and the chicken was frozen and there was no cheddar like I asked.
Michael Link
Homie and down to earth super courteous and helpful staff all the locals know this is where it's at
Jonathan Shepherd
I just want to say the people that was in the front desk we're very rude with an attitude also they have their music blaring where we can't even hear nothing so I asked for the manager number and they couldn't give it to me but if I could get the manager's number I will definitely let them know how many we spend good money to eat and stuff but we shouldn't be treated that way and also if we wanted to wash our hands because we just got off work to eat properly and clean I think we should able to use the bathroom we were going to purchase sandwiches anyhow
Deborah Campbell
Arrived at 8pm and could not eat there because they turned their toaster off early. Fruitcake girl with short hair and metal in their face. Please hire more appropriate people.
The toaster over at this location has been broken for months now and the owner has not replaced it - therefore this location only serves cold subs and it completely ruins the experience. My husband have checked back in at least 5x now and nothing has changed. The employees do the best they can despite not being given proper tools to meet subway standards. Every time we go to this subway and their toaster isn't working, we don't go to a different Subway location - we choose to spend our dollar votes at a different restaurant in town. We're done driving there, getting our hopes up, and then having to pivot our meal plan. Note to owner of Franklin Subway: please replace the toaster oven with a fully functional one, and we will happily return to your location, but not until then.
Sub soup via online app.
Food: 1
Service: 1
I love subway, always great service and food! I love all the healthy options they have to choose from!
Atmosphere: 5
Food: 5
Service: 5
⭐️⭐️⭐️⭐️⭐️
Stopped in tonight for a couple of Italian subs and, man, they nailed it. Everything was fresh, stacked perfectly, and had that just-right toasted crunch. Adrian and Mandy were absolutely awesome — super friendly, quick, and genuinely cared about getting everything right. You can tell they take pride in what they do, and that kind of customer service is rare these days.
Atmosphere: 5
Food: 5
Service: 5
I Came by today for a sub and I open the bag first thing I see if an oily piece of red hair….thats really gross maybe y’all should make you’re workers wear hair nets on top of that it was made really badly….also order a drink with it and just tasted funny….
Atmosphere: 3
Food: 1
Service: 3
little boy named Jonathan i believe, had such attitude. laughing at us because we asked for four sandwiches? you work at a sandwich shop dude. sad. almost became a yelling match till the ladies defused it and let him go outside. he threw stuff and left after saying “ai ai ai” to us about the extra sandwich and laughing and being rude. the other workers deserve better while that child sits outside with his temper tantrum.
Atmosphere: 3
Food: 4
Service: 1
Dakota was a very helpful employee he was playful with my child and gave great service I will be coming back definitely
Atmosphere: 5
Food: 5
Service: 5
I came in yesterday evening and a young boy was there . He was very rude to me as an elder woman and his coworker. Made my sandwich very sloppy and insisted on toasting it after I told him I was going to put it in the oven at home as I wasn't going to eat it that day. Asked the other worker for the managers number and she said the best she could do was take a note . I did not give her one as that was also rude ! Also watched her tell a kid there were no more of those special cups when they are clearly advertised
I will not be coming back here this was horrible. Not worth the $14 I spent on one sandwich. Not to mention the arguing when the young man insisted on giving me free double meat and the young lady told him she could not do that and informed be it would be an extra charge ! For only more meat ?
Atmosphere: 1
Food: 3
Service: 1
One of the worst experience I’ve had at subway dakota was being very rude to his co workers and was throwing my food around and banging and hitting with the oven supplies. And was very rude. I will not be coming back
Atmosphere: 1
Food: 1
Service: 1
Went to the store at 10 20 exactly and employees were still inside 7-28-2025 however I was denied service. They claimed that they were closed and could not help me however I believe it was because I am black. Will not come here again !
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
How are you going to be out off lettuce and tomato at a subway then saying that it needed to be prepped? They’re always out of something when I go there. This subway is ran by a bunch of lazy children that don’t want to work. Never coming back here again.
Atmosphere: 1
Food: 1
Service: 1
I bought two foot long chicken teraki subs and the chicken was frozen and there was no cheddar like I asked.
Homie and down to earth super courteous and helpful staff all the locals know this is where it's at
I just want to say the people that was in the front desk we're very rude with an attitude also they have their music blaring where we can't even hear nothing so I asked for the manager number and they couldn't give it to me but if I could get the manager's number I will definitely let them know how many we spend good money to eat and stuff but we shouldn't be treated that way and also if we wanted to wash our hands because we just got off work to eat properly and clean I think we should able to use the bathroom we were going to purchase sandwiches anyhow
Arrived at 8pm and could not eat there because they turned their toaster off early. Fruitcake girl with short hair and metal in their face. Please hire more appropriate people.
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