Cookout
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I just left cookout a few mins ago and thank God I did cus these comments are accurate as heck. The person working the window did not listen at all to what I was saying. It was almost as if he was trying to mess my order up on purpose. I don’t play with my food and I serve a wonderful God. I can guarantee if this is the way they treat their customers it’s dingy and dirty.
Atmosphere: 1
Service: 1
Everyone here is RUDE !!!!!!!!! I don’t think they even know what customer service is !!!!!!!! NOT Polite or friendly!!!!!!! I have went here 3 times and always had the same experience!!!!!!!!! Went inside and waited for 5 minutes no one else was in line and they just looked at me and didn’t even take my order!!!!!! Plus when I went through the drive thru. Something always was wrong!!!!!!! Definitely will NOT go back to this place!!!!!!!!
Food: 1
The night crew has horrible customer service skills. They are rude. They take orders with attitude and sound irritated for no reason. They open the window and don’t even say shit to you just look at you waiting for the money???? I love cookout but their attitudes at this location turns me off all the way …
Food: 5
Service: 1
First time ever visiting one of these stores. Ordered food that would normally come as you order it unless you make changes. The BBQ sandwich should come with BBQ sauce but don't unless you ask for it. So weird, ordered Cajun fries there was no Cajun and they were old not fresh, the cheddar bites had no taste and over cooked. Order walking taco for my son with no source am and it had sourcream on it when it came out. Simple orders and I felt like I had to constantly get things fixed In the order as I ordered it correctly with or without certain things. On first impression and first time here I won't be back.
Atmosphere: 3
Food: 2
Service: 3
I had everything there food great 🤤
Atmosphere: 5
Food: 5
Service: 5
All 4 orders were messed up, food super greasy to where 2 of us got the runs
Atmosphere: 3
Food: 2
Service: 2
Very bad service I didn’t like the snotty attitude. I used to love cookout but definitely not going back anytime soon. They need to hire better staff members.
Customer service was horrible!! The mixed brown skin dude with the wavy/curly medium length hair has horrible customer service with an attitude problem. STRIKE 1 when I got to the speaker I waited 3 minutes without being greeted. Not a "hello", "just a minute" or anything . I finally said "hello" and was told "go ahead". While placing my order he messed up what I ordered because he had a rushy attitude. Mind you this place wasn't busy at all . Only 2 other cars & me were in line. The wait was super long by the way. STRIKE 2 , when I finally got to the window I ask him to repeat my order, which he repeated back super fast cutting me off so I asked him to repeat it again because I didn't want to pay for something that I didn't order. I tasted my drink (sweet tea) and it was horrible and wasn't sweet at all so I asked for something in the place of it which he acted like it was a burden . STRIKE 3 When I finally got home & looked at my burger it was raw in the middle. So basically I wasted my money anyways. I waited in that long line for RAW food. I will not be returning. I rather drive across town to another cookout instead of having to recook a burger that I already PAID to be cooked. I definitely see why the ratings of this place is low now. This place is food poisoning in a tray & nobody has on hair nets. Just a gross establishment overall.
This was around 2:00 am
Atmosphere: 1
Food: 1
Service: 1
Today I placed order arouñd 3pm but when got window someone in car wanted to add item. I noticed young was slow to responded (like she was irritated that I wanted to something). Then I ask for cup water young lady said,""oh my goodness " with th attitude. I told other young at widow to stop let young lady know I heard her would not come back to location. I normal go to New Bern location I have never been treated this way. The sad part place not business at time. I guess order more items just too much to ask .2025 ...moving forward I ll spend my money where I m appreciated and treated with respect.
Atmosphere: 1
Food: 1
Service: 1
The location is awesome, you can eat inside!
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Fudge Milshake, Double Cheeseburger, Cajun Fries, Hush Puppies, Hot Dogs and Onion Rings, Burger and Double Fries, BBQ Chicken Sandwich with Walking Man Taco and a Corn Dog, BBQ Chicken Sandwich with Walking Taco and Corn Dog
Restaurantji Recommends
I ordered Cajun chicken sandwich with Cajun ranch wrap (no cheese) and fries. I got bacon on my sandwich and the chicken was half and cold . I got a bacon wrap with lot of cheese ( which I am allergic too). I got 10 burnt dry fries. This is the worst cook out food I’ve ever had and I love cook out.
Atmosphere: 2
Food: 1
Service: 1
I dont know if the cashier has problems to understand what I was saying.
I asked for a grill chicken tray (everything but onion and bacon) with coleslaw and chicken quesadilla. And she kept saying that it doesn’t come with everything. Usually ask my food like that and never had problems with it. Then she kept on silence for a couple of minutes until I said: “hello” …
She said she’s waiting for me, but I was waiting for her to say about my drink , “that’s everything “ or at least repeat my order.
Oh, and my order was wrong. Instead of coleslaw I got fries. Now I don’t really want to eat my food…you never know.
Good thing there are more restaurants round here.
Atmosphere: 3
Food: 4
Service: 1
The guy could not understand me, and I could not understand him. They need a better person on the drive-through.
Food: 5
Service: 1
Recommended dishes: Hot Dogs and Onion Rings
I love this place and the food is always hot and ready
Food: 5
Service: 5
Recommended dishes: Cajun Fries, Hush Puppies, Hot Dogs and Onion Rings, BBQ Chicken Sandwich with Walking Man Taco and a Corn Dog
Cookout was fine. The speaker was hard to hear and If you are not familiar with the menu it can be a bit overwhelming. Our burgers were pretty smashed up but overall it was average.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hush Puppies
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