Everyone is always super nice and usually very timely in getting everything together. I love getting recommendations when I ask for the barista's favorite drink. Love going here weekly
Atmosphere: 4
Food: 5
Service: 4
Yvette Alexander
I don't come to dunkin' donuts often because I really don't drink coffee but this morning I had a taste for some. This dunkin' donuts only allowed mobile orders inside. I am not a person that uses the drive-thru because it's typically not the quicker option, eapecially when you're trying to go to work you should have the option of going inside to pay and order inside Instead of being forced to through the drive-thru. It takes time to download an app and add a card to it. That is unreasonable to ask someone to do early in the morning when they're trying to get to work. All I wanted was an iced coffee. I won't be coming back to this location again.
Atmosphere: 3
Food: 1
Service: 1
K P
Walked in today, all employees were very rude and cursing. Told everyone to leave inside and use drive thru. Never go back here!
Atmosphere: 1
Food: 1
Service: 1
Renee Munoz
THE 2 LADIES THAT WAS WORKING THE FRONT THIS MORNING 12/19/2024 ,I HOPE SANTA BRINGS THE 2 OF YOU A WHOLE NEW ATTITUDE.. 1ST -WHAT CHA WANT? 2ND-AS IM WAITING FOR HER TO STOP TALKING TO OTHER EMPLOYEES,SHE LOOKS AT ME AND SAID" U READY YET" 3RD-ASKING FOR MY RECEIPT ,MUST HAVE BEEN A PROBLEM FOR HER 2 GIVE 2 ME... I CAN SEE HOW ALL THESE REVIEWS ARE ALMOST THE SAME...
CORPORATE OR FRANCHISE ,NEEDS TO TAKE OVER AND RE-TRAIN/REMOVE THESE EMPLOYEES...
Atmosphere: 1
Food: 1
Service: 1
Neil Orridge
Pathetic. Walked in to be told they would not serve anyone who walks in as they were understaffed. What in the world are we coming to!
Atmosphere: 1
Food: 1
Service: 1
Ashley Parker
Very nice staff when I went
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
India Wright
I frequent this location and service is usually decent enough. However, on 11/19 I was double charged while they were having some issues with their system. I called and was told wait until the charge is no longer pending. So, I go 11/22 and instead of making it right I'm met with attitude and basically just somebody not wanting to be wrong- showing all transactions from that morning and mine isn't there though we both see the double charge in my card's transaction history. Clearly the payment processed during the system shut down and again when it came back up. My total was $9.07, my usual is like $4.51, a comped drink would have been sufficient, things happen. But making me pay for my drink this morning and sending me off with no solution to the POSTED 2 charges we both see is horrible customer service from the manager and GM who was called.
Atmosphere: 1
Food: 3
Service: 1
Sadiah Walrond
The customer service here is deplorable and NOTHING is being done about it. Nobody wants to spend their hard earned money with people who show that they hate their job. There is one specific young lady who has ZERO customer service. I will never return here. I’d rather drive 10 minutes to the other side of Gastonia, at least the workers there have professionalism and decorum.
Atmosphere: 1
Food: 3
Service: 1
Stephanie Rector
This is my go to dunkin in gastonia. (Just moved here from charlotte). I have yet to get a drink that isn't made properly and the people that work there are super sweet. My go to order is usually the Iced Pumpkin Signature Latte. But I just tried the Iced Holiday Signature Cookie Latte and it is delicious! Omg SOOO good!
Great place! The food and drinks are always on point and the staff are sweet too!
Atmosphere: 5
Food: 5
Service: 5
jael med
This place takes priorities to drive thru and they nasty to the customer. They don't care. they need to come advise this people. Take them to training in customer service.
Atmosphere: 1
Food: 1
Service: 1
Chiquita
The lady on the speaker was nice.. then everything else was very unprofessional! I did not receive a receipt. I was handed the wrong order coffee and I don’t know which coffee was the one I ordered vs my passenger because they were labeled incorrectly. The one lady cursed if I’m not mistaken. The entire transaction was unpleasant after leaving the speaker.
Atmosphere: 1
Food: 1
Service: 1
Oscar Carmona
Today 9/8 in morning the customer service was not good. We were about to just leave due to the tone of voice being used. The person taking order had bad attitude. We gave benefit of doubt but at window it was same. The whole car noticed and we haven't had this experience ever in any drive thru.
Atmosphere: 1
Food: 5
Service: 1
Alucard Peach
Constantly out of most items. Never have munchkins if you don't get there SUPER early. Was standing there 5 min before anyone even came to the front. They were rude when they did finally come to the front. Did not end up ordering because they had nothing we went for. Not the first time.
Everyone is always super nice and usually very timely in getting everything together. I love getting recommendations when I ask for the barista's favorite drink. Love going here weekly
Atmosphere: 4
Food: 5
Service: 4
I don't come to dunkin' donuts often because I really don't drink coffee but this morning I had a taste for some. This dunkin' donuts only allowed mobile orders inside. I am not a person that uses the drive-thru because it's typically not the quicker option, eapecially when you're trying to go to work you should have the option of going inside to pay and order inside Instead of being forced to through the drive-thru. It takes time to download an app and add a card to it. That is unreasonable to ask someone to do early in the morning when they're trying to get to work. All I wanted was an iced coffee. I won't be coming back to this location again.
Atmosphere: 3
Food: 1
Service: 1
Walked in today, all employees were very rude and cursing. Told everyone to leave inside and use drive thru.
Never go back here!
Atmosphere: 1
Food: 1
Service: 1
THE 2 LADIES THAT WAS WORKING THE FRONT THIS MORNING 12/19/2024 ,I HOPE SANTA BRINGS THE 2 OF YOU A WHOLE NEW ATTITUDE..
1ST -WHAT CHA WANT?
2ND-AS IM WAITING FOR HER TO STOP TALKING TO OTHER EMPLOYEES,SHE LOOKS AT ME AND SAID" U READY YET"
3RD-ASKING FOR MY RECEIPT ,MUST HAVE BEEN A PROBLEM FOR HER 2 GIVE 2 ME...
I CAN SEE HOW ALL THESE REVIEWS ARE ALMOST THE SAME...
CORPORATE OR FRANCHISE ,NEEDS TO TAKE OVER AND RE-TRAIN/REMOVE THESE EMPLOYEES...
Atmosphere: 1
Food: 1
Service: 1
Pathetic. Walked in to be told they would not serve anyone who walks in as they were understaffed. What in the world are we coming to!
Atmosphere: 1
Food: 1
Service: 1
Very nice staff when I went
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
I frequent this location and service is usually decent enough. However, on 11/19 I was double charged while they were having some issues with their system. I called and was told wait until the charge is no longer pending. So, I go 11/22 and instead of making it right I'm met with attitude and basically just somebody not wanting to be wrong- showing all transactions from that morning and mine isn't there though we both see the double charge in my card's transaction history. Clearly the payment processed during the system shut down and again when it came back up. My total was $9.07, my usual is like $4.51, a comped drink would have been sufficient, things happen. But making me pay for my drink this morning and sending me off with no solution to the POSTED 2 charges we both see is horrible customer service from the manager and GM who was called.
Atmosphere: 1
Food: 3
Service: 1
The customer service here is deplorable and NOTHING is being done about it. Nobody wants to spend their hard earned money with people who show that they hate their job. There is one specific young lady who has ZERO customer service. I will never return here. I’d rather drive 10 minutes to the other side of Gastonia, at least the workers there have professionalism and decorum.
Atmosphere: 1
Food: 3
Service: 1
This is my go to dunkin in gastonia. (Just moved here from charlotte). I have yet to get a drink that isn't made properly and the people that work there are super sweet. My go to order is usually the Iced Pumpkin Signature Latte. But I just tried the Iced Holiday Signature Cookie Latte and it is delicious! Omg SOOO good!
Atmosphere: 5
Food: 5
Service: 5
Good Coffee and Donuts ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Coolatta, Croissant, Blueberry Cake Donuts, Doughnut
Restaurantji Recommends
Great place! The food and drinks are always on point and the staff are sweet too!
Atmosphere: 5
Food: 5
Service: 5
This place takes priorities to drive thru and they nasty to the customer. They don't care. they need to come advise this people. Take them to training in customer service.
Atmosphere: 1
Food: 1
Service: 1
The lady on the speaker was nice.. then everything else was very unprofessional! I did not receive a receipt. I was handed the wrong order coffee and I don’t know which coffee was the one I ordered vs my passenger because they were labeled incorrectly. The one lady cursed if I’m not mistaken. The entire transaction was unpleasant after leaving the speaker.
Atmosphere: 1
Food: 1
Service: 1
Today 9/8 in morning the customer service was not good. We were about to just leave due to the tone of voice being used. The person taking order had bad attitude. We gave benefit of doubt but at window it was same. The whole car noticed and we haven't had this experience ever in any drive thru.
Atmosphere: 1
Food: 5
Service: 1
Constantly out of most items. Never have munchkins if you don't get there SUPER early. Was standing there 5 min before anyone even came to the front. They were rude when they did finally come to the front. Did not end up ordering because they had nothing we went for. Not the first time.
Atmosphere: 1
Service: 1
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