McDonald's
1500 E Franklin Blvd, Gastonia
(704) 772-4121
Recent Reviews
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Always fast and friendly
Atmosphere: 5
Food: 5
Service: 5
The black lady with orange hair at the pick up was very rude and unprofessional. I ordered a large strawberry smoothies and my drink was halfway full. Tell me why she's adamant that's a large drink. No lady, I've had plenty of McDonald's strawberries smoothie, so to tell me a half-ass full cup is a large is ridiculous. She was than cursing to her coworker about me. Instead of making it seem like it's the customer's fault, own up to it and fix the problem. McDonald needs to hire better people.
Atmosphere: 1
Food: 1
This is the Worst McDonald’s I’ve been to, every time I go to this McDonald’s , they always have my order messed up they NEVER put my sauces in. I asked the lady and she told they were inside the bag , once I get home there’s nothing and my order messed up.
Atmosphere: 1
Food: 1
Service: 1
Rude and took too long
Need more help.
Service: 1
Terrible service, food was cold, management wouldn’t even accept accommodations when we had a service/esa dog for my niece who has cancer.
Atmosphere: 1
Food: 1
Service: 1
The wait isn't too long, but they never get my order right what so ever
Atmosphere: 2
Service: 2
Usually the service is somewhat decent, slow but decent. The food is hit or miss. This morning I am extremely disappointed and frustrated. I put an order in online for a mocha coffee at 3:50 am and had just enough time to get my coffee that was preordered and prepaid before having to clock back in from my lunch break. When I pulled up to the speaker the attendant rattled off something so fast I could not even understand what she was saying. I believe it was something about switching from dinner to breakfast and told me I'd have to wait 10 minutes before they could take my order. Uuugh! So I had to yell to let her know I had an online order. She then told me all their systems were down and couldn't do anything and to pull over and wait. I explained I couldn't wait and needed a refund. She told me I had to go to the app to request one. Well guess what? That was FALSE INFORMATION. The app does not give refunds! You HAVE TO get it from the store! I think she knew this but just didn't want to deal with the refund process. I really didn't have time anyway, but I'm out $4 now with no way to recoup unless I sit in their line for 15 minutes when I get off work at 7:30 am. I tried cancelling my order but I got a message that they were already preparing my order. How can they be preparing my order? That's an automatic message and you know it! McDonalds, get it together! If you KNOW your systems are down at changeover don't allow orders at that time! I could have gone to the restaurant up the street that truly is open 24 hours! And that's exactly what I will be doing from now on. I figured your coffee would be better, but I KNOW their food is better anyway. Bye!
Service: 1
Breakfast ends at 1030. Why can't they end breakfast at 11 like other McDonald's
Atmosphere: 1
Food: 1
Service: 1
Polite staff and working hard. This location gets busy during peak hours.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
It is what it is
Atmosphere: 1
Food: 1
Service: 1
Run... about 5:30 pm on October 31,2025, I went inside the lobby , full of people, made.me wait 1 hour for three Mcvalue meals , cold fries and old hamburger meat. Plus , I had to show my ticket to even get my food. One employee was doing all the work.
Everything was great. I don’t live out here but I do deliver. Customer service was superb 🥰🥰🤗
Atmosphere: 5
Food: 5
Service: 5
Great place to buy a quick bite,really good menu, reasonably priced.
Atmosphere: 4
Food: 4
Service: 4
The slowest McDonald ever and the staff don’t care about nothing don’t ever choose this spot unless you wanna spend the entire day inside McDonalds waiting for your order
Atmosphere: 1
Food: 1
Service: 1
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