For the people complaining about being asked to move why not just park in the parking spots and not right in front of the door where there's literally a sign that says no parking
Kubanychbek Israilov
Poor customer service
Jamie Hildreth
I walked into a store filled with 7 other people. I waited a moment and the staff said nothing at all, no acknowledgment of any of the customers. Out of nowhere a boy with rainbow hair and earrings screamed very loud for 4 certain cars to move from where the parked. I knew this was customer hate treatment so I said there is nowhere to park except your parking lot. No one moved to move their cars so a larger woman yelled even louder for us to move our cars. She said they were blocking something which I looked around and no one was blocking anything. I asked if the rainbow haired boy was the parking police, he said no, but I am the manager and don't have to give you your order until you move your car. I asked them what's the problem? The orders were very late. He couldn't give me an answer. My order hadn't even been put in the oven yet after asking again. Now what I see is an angry staff who hates their customers and uses any excuse to abuse them. I told them I don't need the pizza anyway and walked out. I wasn't going to play games with this immature, hateful staff. The rainbow colored hair boy should be fired as with the mean woman hiding behind the pizza wall.
Atmosphere: 1
Service: 1
Michael Wright
I ordered online. I went to pick up my pizza and was completely disgusted upon my arrival. A male employee dropped the pizza he was spinning and he was about to pick up the dough until he saw me walk. My wife had parked in the front of the store. I was met with a young lady with huge gauges in her ears. I commanded me to have my wife move our car or she would not provide me service. I looked around for any type of signage stating what she said. There is not anything in the store that I saw nor was there any other cars in the parking lot. So I asked for a manager. When finally she the manager came from the back I told her my name and asked her was my order ready. She told me that she would not give me my order that I paid for in advance until my wife moved our vehicle. I asked her for my money back and she told me that she wouldn't give me my money back until my wife moved. The unprofessional and disgraceful demeanor of all the employees is despicable and they all should be fired. After my wife moved she I asked her her name and she wouldn't provide it to me. I will never go back. But I will follow up with their regional manager and reach out to national management to highlight the disgusting treatment I experienced. Please don't give this location any business until they can provide better food, customer service, and treat customers appropriately.
Atmosphere: 1
Food: 1
Service: 1
Rochell Smith
Today I decided to order from this Papa Johns location like I normally do, using the online system. I selected my usual preferences—well-done pizza—but what I received was *beyond* well-done. Both pizzas were burnt on top and noticeably overcooked compared to what I usually get.
I called the store and spoke with the new General Manager (GM), who initially was willing to make it right and remake the pizzas. I was told about a new policy that requires customers to return the original pizzas, which I had no issue with. I brought them back and they remade the order.
Unfortunately, the second set of pizzas still wasn’t right. One was again too dark, and the other had multiple extra toppings that I didn’t even order. I returned both pizzas *again*, this time simply asking for a refund.
That’s where the situation went downhill.
The new GM started quoting policies and insisted I would only be refunded for *one* pizza. I explained I used a deal where I paid full price for one pizza and received the second one free—meaning if one pizza was refunded, the full amount I paid should have been returned. I asked to speak to someone above her, and she told me she was the GM and no one else was available. I also asked for her name, and she refused to give it, but oddly enough gave me the name of the previous GM instead.
What made things worse was her attitude. She was dismissive, condescending, and talked to me as if I was trying to abuse the “customer is always right” mentality. As someone who has worked in customer service, I know that’s not always the case—but respect and listening go a long way. She showed neither.
**Now for the positive: I want to sincerely thank Skylar P.**
She stepped in *when her GM literally walked off*. Skylar listened, understood exactly what I meant, and went back to advocate on my behalf. She returned with two receipts and confirmed that my refund was being processed. However, the refund amount was still off—I paid $19.89 but only received $19.14 due to a mistake made during the GM’s refund attempt. Thankfully, Skylar ensured I received the rest.
Skylar P. was the *only* reason I left that store without being completely frustrated. She showed leadership, empathy, professionalism, and true customer service. Honestly, *Skylar should be the GM*. She clearly understands how to handle customers, has likely been with the company long enough, and just needs to be trained on the management side. The store—and the Papa Johns brand—would benefit greatly from having someone like her in leadership.
Food: 1
Service: 1
Mary Harris
If I could give zero stars, I would.
Absolutely terrible experience at this Papa John’s location. I came in with a legitimate issue and requested a refund, which was refused without reason. The situation escalated so badly that I had to call the police just to get my money back—completely unacceptable.
Even worse, I personally witnessed the manager making pizzas without wearing gloves, and she was literally digging her fingernails into the pizza dough. It was disgusting and a clear violation of food safety standards.
Not only was I treated with disrespect, but the sanitary conditions were appalling. I will not be returning, and I urge others to think twice before ordering from this location.
Papa John’s needs to do a serious review of their staff training and hygiene policies at this store.
Atmosphere: 1
Food: 1
Service: 1
Mijai “*Mimi*” Wallace
Very rude employee that answered the phone! I honestly wanted to cancel my order!! I wish I knew her name!! She worked on 7/12/25 at 2:15pm! I will no longer order from this papa johns! This is not the first time I’ve had to deal with rude employees, but it will be the last time here!!
Food: 4
Service: 1
Ashley Holloman
There's not much I can say about this place. Figured I'd give it a shot and needless to say it's the last time I'll ever come here. Walked in the door stood there 5 minutes at the counter waiting for somebody to at least acknowledge me. There was four people behind the counter. My order was ready so I politely asked if I could pick up my pizza and the woman that was running the register said that she would be there in a minute. Instead, a gentleman that obviously did not have a voice acknowledge me (of course not even mumbling a single word) walked over to me handed me my pizza after I told him the name on my order. No thank you no have a great day no nothing. Great customer service..
Atmosphere: 2
Food: 4
Service: 1
Tina Gordon Kitts
I would give zero stars if I could we were delivered a mess pizza smashed against the box, bot cut a mess of a pizza, and now you have to drive the puzza back for assessment to be refunded or to get a new pizza. This is the worst customer service ever from Stephanie the manager, who says Kaylie the GM instructed this. Pictures for proof of the mess. Ridiculous how people have no pride in their work.
Atmosphere: 1
Food: 1
Service: 1
Sophia Finney
Got our BUILD YOUR OWN PIZZA wrong. Added onions. Didn't put any sauce on our BBQ wings. Didn't cut out cookie pizza either. Don't go here. Save your money
Ordered a pasta bowl and when I got it WAS SUPER GREASY (as you can see in the picture). I asked politely if I could get a refund due to it being so greasy. (Who wants to be sick from something so greasy?) I was nothing but kind even said that I would return the food because it WILL NOT BE EATEN. The “manager” told me that “just because something is greasy doesn’t mean you can get your money back”. The customer service sucks and I was very disappointed and dissatisfied. Manager sucks.
Atmosphere: 1
Food: 1
Service: 1
Big Smoke
If you eat here you're a wild one. This store is the perfect example of what not to do. Lazy manager. Lazy GM. Slow slow slow. Shut it down already
Striking _
You guys gotta start confirming the orders with the Uber eats drivers to prevent it from getting stolen. It waste time for the drivers and for the customer when it’s simply the employees that need to confirm and prevent this from happening.
David Goins
Placed an order for pick up at the Gastonia location on 321. Once we arrived home we realized we were missing our cheese sticks. I thought no big deal I’ll call and ask for a refund, but that was just the tip of the iceberg. Upon opening a sealed box a piece was missing and another piece had been partially ate. I asked my wife if she ate some and she was As shocked as me to see the half eaten pizza. I called the store and the lady acknowledged they mistakenly gave us an associates pizza. I asked for a refund but was only offered to come get the missing cheese stick and have my pizza remade. Keep in mind I’m over a half hour away so I told the lady I would just rather have the refund. They told me they would issue one. After a week I called back because I’ve yet to see the refund and was promised it would be there. It’s been almost a month still no refund. 3 calls to the store and 2 calls to the 1-800 number and this hasn’t been resolved yet. Very disappointed and won’t be going back anytime soon which is unfortunate because I really enjoy the brand.
For the people complaining about being asked to move why not just park in the parking spots and not right in front of the door where there's literally a sign that says no parking
Poor customer service
I walked into a store filled with 7 other people. I waited a moment and the staff said nothing at all, no acknowledgment of any of the customers. Out of nowhere a boy with rainbow hair and earrings screamed very loud for 4 certain cars to move from where the parked. I knew this was customer hate treatment so I said there is nowhere to park except your parking lot. No one moved to move their cars so a larger woman yelled even louder for us to move our cars. She said they were blocking something which I looked around and no one was blocking anything.
I asked if the rainbow haired boy was the parking police, he said no, but I am the manager and don't have to give you your order until you move your car.
I asked them what's the problem? The orders were very late. He couldn't give me an answer. My order hadn't even been put in the oven yet after asking again. Now what I see is an angry staff who hates their customers and uses any excuse to abuse them. I told them I don't need the pizza anyway and walked out. I wasn't going to play games with this immature, hateful staff. The rainbow colored hair boy should be fired as with the mean woman hiding behind the pizza wall.
Atmosphere: 1
Service: 1
I ordered online. I went to pick up my pizza and was completely disgusted upon my arrival. A male employee dropped the pizza he was spinning and he was about to pick up the dough until he saw me walk. My wife had parked in the front of the store. I was met with a young lady with huge gauges in her ears. I commanded me to have my wife move our car or she would not provide me service. I looked around for any type of signage stating what she said. There is not anything in the store that I saw nor was there any other cars in the parking lot. So I asked for a manager. When finally she the manager came from the back I told her my name and asked her was my order ready. She told me that she would not give me my order that I paid for in advance until my wife moved our vehicle. I asked her for my money back and she told me that she wouldn't give me my money back until my wife moved. The unprofessional and disgraceful demeanor of all the employees is despicable and they all should be fired. After my wife moved she I asked her her name and she wouldn't provide it to me. I will never go back. But I will follow up with their regional manager and reach out to national management to highlight the disgusting treatment I experienced. Please don't give this location any business until they can provide better food, customer service, and treat customers appropriately.
Atmosphere: 1
Food: 1
Service: 1
Today I decided to order from this Papa Johns location like I normally do, using the online system. I selected my usual preferences—well-done pizza—but what I received was *beyond* well-done. Both pizzas were burnt on top and noticeably overcooked compared to what I usually get.
I called the store and spoke with the new General Manager (GM), who initially was willing to make it right and remake the pizzas. I was told about a new policy that requires customers to return the original pizzas, which I had no issue with. I brought them back and they remade the order.
Unfortunately, the second set of pizzas still wasn’t right. One was again too dark, and the other had multiple extra toppings that I didn’t even order. I returned both pizzas *again*, this time simply asking for a refund.
That’s where the situation went downhill.
The new GM started quoting policies and insisted I would only be refunded for *one* pizza. I explained I used a deal where I paid full price for one pizza and received the second one free—meaning if one pizza was refunded, the full amount I paid should have been returned. I asked to speak to someone above her, and she told me she was the GM and no one else was available. I also asked for her name, and she refused to give it, but oddly enough gave me the name of the previous GM instead.
What made things worse was her attitude. She was dismissive, condescending, and talked to me as if I was trying to abuse the “customer is always right” mentality. As someone who has worked in customer service, I know that’s not always the case—but respect and listening go a long way. She showed neither.
**Now for the positive: I want to sincerely thank Skylar P.**
She stepped in *when her GM literally walked off*. Skylar listened, understood exactly what I meant, and went back to advocate on my behalf. She returned with two receipts and confirmed that my refund was being processed. However, the refund amount was still off—I paid $19.89 but only received $19.14 due to a mistake made during the GM’s refund attempt. Thankfully, Skylar ensured I received the rest.
Skylar P. was the *only* reason I left that store without being completely frustrated. She showed leadership, empathy, professionalism, and true customer service. Honestly, *Skylar should be the GM*. She clearly understands how to handle customers, has likely been with the company long enough, and just needs to be trained on the management side. The store—and the Papa Johns brand—would benefit greatly from having someone like her in leadership.
Food: 1
Service: 1
If I could give zero stars, I would.
Absolutely terrible experience at this Papa John’s location. I came in with a legitimate issue and requested a refund, which was refused without reason. The situation escalated so badly that I had to call the police just to get my money back—completely unacceptable.
Even worse, I personally witnessed the manager making pizzas without wearing gloves, and she was literally digging her fingernails into the pizza dough. It was disgusting and a clear violation of food safety standards.
Not only was I treated with disrespect, but the sanitary conditions were appalling. I will not be returning, and I urge others to think twice before ordering from this location.
Papa John’s needs to do a serious review of their staff training and hygiene policies at this store.
Atmosphere: 1
Food: 1
Service: 1
Very rude employee that answered the phone! I honestly wanted to cancel my order!! I wish I knew her name!! She worked on 7/12/25 at 2:15pm! I will no longer order from this papa johns! This is not the first time I’ve had to deal with rude employees, but it will be the last time here!!
Food: 4
Service: 1
There's not much I can say about this place. Figured I'd give it a shot and needless to say it's the last time I'll ever come here. Walked in the door stood there 5 minutes at the counter waiting for somebody to at least acknowledge me. There was four people behind the counter. My order was ready so I politely asked if I could pick up my pizza and the woman that was running the register said that she would be there in a minute. Instead, a gentleman that obviously did not have a voice acknowledge me (of course not even mumbling a single word) walked over to me handed me my pizza after I told him the name on my order. No thank you no have a great day no nothing. Great customer service..
Atmosphere: 2
Food: 4
Service: 1
I would give zero stars if I could we were delivered a mess pizza smashed against the box, bot cut a mess of a pizza, and now you have to drive the puzza back for assessment to be refunded or to get a new pizza. This is the worst customer service ever from Stephanie the manager, who says Kaylie the GM instructed this. Pictures for proof of the mess. Ridiculous how people have no pride in their work.
Atmosphere: 1
Food: 1
Service: 1
Got our BUILD YOUR OWN PIZZA wrong. Added onions. Didn't put any sauce on our BBQ wings. Didn't cut out cookie pizza either. Don't go here. Save your money
Restaurantji Recommends
Ordered a pasta bowl and when I got it WAS SUPER GREASY (as you can see in the picture). I asked politely if I could get a refund due to it being so greasy. (Who wants to be sick from something so greasy?) I was nothing but kind even said that I would return the food because it WILL NOT BE EATEN. The “manager” told me that “just because something is greasy doesn’t mean you can get your money back”. The customer service sucks and I was very disappointed and dissatisfied. Manager sucks.
Atmosphere: 1
Food: 1
Service: 1
If you eat here you're a wild one. This store is the perfect example of what not to do. Lazy manager. Lazy GM. Slow slow slow. Shut it down already
You guys gotta start confirming the orders with the Uber eats drivers to prevent it from getting stolen. It waste time for the drivers and for the customer when it’s simply the employees that need to confirm and prevent this from happening.
Placed an order for pick up at the Gastonia location on 321. Once we arrived home we realized we were missing our cheese sticks. I thought no big deal I’ll call and ask for a refund, but that was just the tip of the iceberg. Upon opening a sealed box a piece was missing and another piece had been partially ate. I asked my wife if she ate some and she was As shocked as me to see the half eaten pizza. I called the store and the lady acknowledged they mistakenly gave us an associates pizza. I asked for a refund but was only offered to come get the missing cheese stick and have my pizza remade. Keep in mind I’m over a half hour away so I told the lady I would just rather have the refund. They told me they would issue one. After a week I called back because I’ve yet to see the refund and was promised it would be there. It’s been almost a month still no refund. 3 calls to the store and 2 calls to the 1-800 number and this hasn’t been resolved yet. Very disappointed and won’t be going back anytime soon which is unfortunate because I really enjoy the brand.
Atmosphere: 2
Food: 1
Service: 1
It's a good place to pick up a pizza
Atmosphere: 2
Food: 5
Service: 5
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