Sonic Drive-In
$ • Fast Food, Burgers, Ice Cream
Hours:
2525 S New Hope Rd, Gastonia
(704) 867-9579
About Sonic Drive-In
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Sonic Drive-In Reviews
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I’m a door dash driver I came to pick up an order they wasn’t doing any kind of service at the stalls and I go to drive thru with one car in front of me I waited 20 minutes for them to take their order and when I was able to let them finally know I was picking up a door dash they said it would be out shortly as it should have been already done considering the wait time of them to take one order. So I ended up waiting an additional 15+minutes for the food. They are so slow...read full review
I was at this Sonic for an HOUR this afternoon! I spent the first 15 minutes hitting the order button, just trying to get somebody to acknowledge we were even there. Everytime I looked back at the red button, it was cut back off, so somebody inside was refusing to take our order. SO I had to download the app and order it online just to place an order, the whole time there was a lady bringing out orders, and somebody was taking others orders, just not ours. finally after being...read full review
This place gets worse each time! Service is extremely slow and the employees are bordering on rude.
Ratings
Menu
Hours
| Monday | 9AM - 1AM |
| Tuesday | 9AM - 1AM |
| Wednesday | 9AM - 1AM |
| Thursday | 9AM - 1AM |
| Friday | 8AM - 1AM |
| Saturday | 8AM - 1AM |
| Sunday | 8AM - 1AM |
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Sonic Drive-In offers a mixed dining experience. While many menu items are satisfying and food is often fresh and hot, the restaurant faces issues with broken order screens and slow service, especially when understaffed. Customers have noted that there is usually only one or two employees working to get orders out, which can lead to long wait times, even when orders are placed ahead through the app. Outside cleanliness has been questioned, and the staff sometimes struggles to keep up with demand, resulting in mistakes. Despite these challenges, the staff's exceptional customer service, such as a manager covering the cost of a customer's meal and the team working well together, can leave a positive impression. Parking is ample, and when service runs smoothly, the experience can be great, with friendly staff and neatly packaged food. The franchise owner is encouraged to consider hiring more staff and offering competitive pay and perks to improve the overall experience.