Usually adequate service and quality of food. However, that all changed tonight when I placed an online order using the Wingstop app: (30 piece classic crew pack (20 OG hot/10 BBQ) WELL DONE, light seasoned fries- $44 🍗💰
My daughter goes to pick it up at the time it says it’s available, when she arrived to find out they just started making the order … insult to injury. They informed her they didn’t have any barbecue sauce . she had to choose a different flavor and while waiting for the order to be made, she observed the lackluster employees in conversation about one of them being in prison.
she brought it home and when we opened the containers, The chicken was undercooked, the vegetables were slimy, the fries were stale/cold no seasoning. Highly disappointing especially after the cost and the wait.
I called the store and asked to speak with the manager on duty. I was handed off to several different employees before one claimed she was the manager. I expressed my dissatisfaction and requested a refund for the food because of the subpar quality. She refused refunding due to the fact I purchased using app.
This location’s evening crew are inept and delinquent employees. Worst customer service ever and the food isn’t much better. Needless to say it’s worse. rude disrespectful and belligerent staff who don’t cook food properly (Undercooked, wings, cold stale fries, slimy vegetables). This place needs to go as they evidently cant do the job they were hired to do! Refused to issue refund.
Atmosphere: 1
Food: 1
Service: 1
Charlie Garland
Atmosphere is 4 only because you can't eat inside
Atmosphere: 4
Food: 5
Service: 5
Kam Davis
I use to go to the one in Belmont but my chicken is not that good. This will be my new location to get my wings
Atmosphere: 5
Food: 5
Service: 4
Chevy Chase
Wish had seating area but food was hot. New fries are better than fresh cut ones.
Atmosphere: 4
Food: 5
Service: 5
Nyyah K. Davis
Fries and chicken cooked exactly how I expected service is great and fast
Food: 5
Service: 5
Nyyah Griffin
Clean service was fast and attentive food was hot.
Food: 5
Service: 5
Ariel Trull
Absolutely fantastic! The food quality was outstanding, and the flavors blew me away. The fries were golden, crispy, and perfectly seasoned, just like the boneless wings. I’m already excited to try more flavors and I’m adding a brownie next time!
Food: 5
jessica pitts
Food was cold, half our order wasn’t in the bag, food was gross
Food: 1
Service: 2
C (c)
The French fries were a bit cold, but other than that the experience was good. I enjoyed the three staff members
I interacted with, two guys and a girl.
Atmosphere: 5
Food: 5
Service: 5
Jarrod Glaser
I asked for boneless 3 time sand i still received bone in wings ... wasn't really too happy *
Staff working tonight were great, started a conversation with everyone in the lobby and just a nice experience overall, even an hour before closing. Refreshing from the general lack of customer service in today’s world.
Atmosphere: 5
Food: 5
Service: 5
reginald mclean
Great customer service. Food was cooked to perfection.
Atmosphere: 5
Food: 5
Service: 5
Craig Lewis
Very slow service. The employees are like the living dead and move even slower.
Atmosphere: 1
Food: 1
Service: 1
S Barlowe
Where is the customer service??? How is this place even open? Why did I order ahead and get there for them to start the order when I show up??? AVOID
Atmosphere: 1
Food: 1
Service: 1
israel mendoza
I just spend $100 and ask for one extra cup of blue cheese! Pathetic they wanted to charge extra!
Usually adequate service and quality of food. However, that all changed tonight when I placed an online order using the Wingstop app: (30 piece classic crew pack (20 OG hot/10 BBQ) WELL DONE, light seasoned fries- $44 🍗💰
My daughter goes to pick it up at the time it says it’s available, when she arrived to find out they just started making the order … insult to injury. They informed her they didn’t have any barbecue sauce . she had to choose a different flavor and while waiting for the order to be made, she observed the lackluster employees in conversation about one of them being in prison.
she brought it home and when we opened the containers, The chicken was undercooked, the vegetables were slimy, the fries were stale/cold no seasoning. Highly disappointing especially after the cost and the wait.
I called the store and asked to speak with the manager on duty. I was handed off to several different employees before one claimed she was the manager. I expressed my dissatisfaction and requested a refund for the food because of the subpar quality. She refused refunding due to the fact I purchased using app.
This location’s evening crew are inept and delinquent employees. Worst customer service ever and the food isn’t much better. Needless to say it’s worse. rude disrespectful and belligerent staff who don’t cook food properly (Undercooked, wings, cold stale fries, slimy vegetables). This place needs to go as they evidently cant do the job they were hired to do! Refused to issue refund.
Atmosphere: 1
Food: 1
Service: 1
Atmosphere is 4 only because you can't eat inside
Atmosphere: 4
Food: 5
Service: 5
I use to go to the one in Belmont but my chicken is not that good. This will be my new location to get my wings
Atmosphere: 5
Food: 5
Service: 4
Wish had seating area but food was hot. New fries are better than fresh cut ones.
Atmosphere: 4
Food: 5
Service: 5
Fries and chicken cooked exactly how I expected service is great and fast
Food: 5
Service: 5
Clean service was fast and attentive food was hot.
Food: 5
Service: 5
Absolutely fantastic! The food quality was outstanding, and the flavors blew me away. The fries were golden, crispy, and perfectly seasoned, just like the boneless wings. I’m already excited to try more flavors and I’m adding a brownie next time!
Food: 5
Food was cold, half our order wasn’t in the bag, food was gross
Food: 1
Service: 2
The French fries were a bit cold, but other than that the experience was good. I enjoyed the three staff members
I interacted with, two guys and a girl.
Atmosphere: 5
Food: 5
Service: 5
I asked for boneless 3 time sand i still received bone in wings ... wasn't really too happy *
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Staff working tonight were great, started a conversation with everyone in the lobby and just a nice experience overall, even an hour before closing. Refreshing from the general lack of customer service in today’s world.
Atmosphere: 5
Food: 5
Service: 5
Great customer service. Food was cooked to perfection.
Atmosphere: 5
Food: 5
Service: 5
Very slow service. The employees are like the living dead and move even slower.
Atmosphere: 1
Food: 1
Service: 1
Where is the customer service??? How is this place even open? Why did I order ahead and get there for them to start the order when I show up??? AVOID
Atmosphere: 1
Food: 1
Service: 1
I just spend $100 and ask for one extra cup of blue cheese! Pathetic they wanted to charge extra!
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