Employees were quite rude today however the food was tasty. Went through the drive-thru and had to repeat myself multiple times because the employees in the background were too loud for the cashier to hear me. Employees at both windows were rude.
Atmosphere: 3
Food: 5
Service: 1
Speed4tu
First time at one of these places and it was great. Service was excellent at this location. Probably the best fast food service I have experienced
Atmosphere: 5
Food: 5
Service: 5
Crystal Stowers
Stopped here on our way back home from our daughter's wedding. Food was great! Service was friendly and fast! Definitely will eat there again when we're in town!
Went thru the drive thru around 1pm today and the woman at the speaker box was super nice and cheerful. Got our food fast and hot, it was delicious. We had the bacon egg and cheese biscuits with the hashbrown casserole. All of it hot and yumm!! Would definitely recommend it!
Atmosphere: 5
Food: 5
Service: 5
josh little
I've used this place to grab our team breakfast before meetings. Food is always fresh and ready. The staff is very friendly and welcoming. The inside is always clean.
Atmosphere: 5
Food: 5
Service: 5
Elijah Loy
The people that work here are so so sweet!
Atmosphere: 5
Food: 5
Service: 5
Toya Red
Food was awful. I guess I’ll drive all the way over to E Bessemer to go get my food now.
Food: 1
Marcus Tillman
Great honey chicken biscuit
Atmosphere: 5
Food: 5
Service: 5
Ervin Johnson Jr
Another incident of disrespect and unprofessionalism occurred, where there was a complete lack of courtesy towards people of color. This incident highlighted the agitation and attention that can arise when individuals from diverse backgrounds interact with one another. The first incident occurred a few months prior, when I was waiting to place an order and inquired about a question regarding their menu, as I do not eat biscuits but wanted to try something different. However, instead of assisting me, the cashier decided to attend to the person behind me, which I found to be highly unprofessional. I became agitated due to the disrespect and unprofessionalism displayed by the cashier. There was no professional assistance provided to help me place my order as a customer. On 10/10/25, I was walking my dog through the lot, as I do every day, and my dog was near the intercom, sniffing the grass. An employee at the end door began yelling that my dog was urinating on the grass, which was not the case, as my dog had already relieved itself prior to our walk. I was taken aback by the employee's behavior, and it seemed like they were attempting to intimidate me. As a person of color, I felt disrespected and belittled by the employee's actions. I remained calm and composed, constantly repeating myself to clarify the situation. Fortunately, the situation did not escalate further, thanks to the intervention of another employee who called the aggressive employee back into the store. I presume it was to address their behavior and provide additional training on customer service and cultural sensitivity.
A gentlemen and son in front of me was just getting there food the order and the gentleman men order a platter with pancakes for his son and ask the server for some sauce and he notice there wasn’t any syrup for the pancakes so he also ask for syrup and the server Kim said to him is there anything else because you have me running back and forth and gentlemen said politely usually pancakes come with syrup and the server said ill give you that in not so great way and told him is there anything else and he said no and then she flicked him off , which got him upset and then server tried taking my order but also arguing with gentleman and flick him off again and another worker step in and tried to de-escalate the problem, but the server once again flicked the gentleman off, and the other worker told her she was gonna put her in the back and then looked at the gentleman and told him I got this handled just go ahead and eat your food and there was a little bit of disagreement And she decided to tell him that he needs to leave and he was just trying to eat his food with his son, In the server said she ain’t working in the back and started to still proceed with my order so the son and the gentleman sat there eating their food. I got mine and sat down and in the next 10-15 minutes the cops arrived Talk to The employees and then the gentleman and also talk to me, but still Biscuitville has the right to refuse people services and he had to leave with his son and he wasn’t even finished eating.. This will be my last time coming here. Very sad. The employee should be fired. The man shouldn’t have had to been left..
Atmosphere: 1
Food: 4
Service: 1
V Carr
Gate City Blvd location was not on it this a.m. I placed an order for a butter biscuit, Ultimate bacon biscuit, and a steak,egg, and cheese biscuit, and 1 hash brown. 1st I watched at least 6 people that came in behind me place orders and receive their food before my order. Almost 15 minutes. Still waiting. I ask about my order and the manager says you ordered steak and we're waiting on it. (I guess that I was the only one out of 30+ other people) While continuing to wait another customer comes up and states how dry their biscuits were and asked for a fresher biscuit. She was accommodated without hesitation. I waited another 7 minutes for the steak while the other part of my order was bagged and getting cold. Now they were waiting on fried eggs.. I finally decided that it was unacceptable and requested a refund. As I was getting refunded a young lady told the manager that my order was finally coming out. Almost 30 minutes later. I asked the manager to refund me and she did offering me what I ordered as well. I declined because the biscuit that she was going to put the steak on had been sitting cut open on the counter for over 20 minutes... unacceptable. If it weren't for the cashier, who was great, and the manager making it right, today would have been 0 stars...
Service: 1
James M Segroves
Direct and to the point My first visit to Bisquitville was a good one. The best part is watching them make the biscuits right in the open. We went during the morning rush, and while the dining room could have been cleaner, the service was fast and very friendly. Think of it as a fast-food Waffle House.
Atmosphere: 4
Food: 4
Service: 5
Patrick Bucksot
Just my opinion but Bisquitville is pretty subpar. The people are nice though.
Atmosphere: 3
Food: 2
Service: 4
Michael Smith
Drive through, so atmosphere is not applicable.
I was taught that if you can't say anything nice, don't say anything at all. In light of that, the bacon was thick and had good flavor, the rest I decline to comment...
Indeed, the bacon was the only saving grace. The wife did not order bacon, and ended up not eating more than a couple bites and poured out her coffee, got something to eat elsewhere instead
Employees were quite rude today however the food was tasty. Went through the drive-thru and had to repeat myself multiple times because the employees in the background were too loud for the cashier to hear me. Employees at both windows were rude.
Atmosphere: 3
Food: 5
Service: 1
First time at one of these places and it was great. Service was excellent at this location. Probably the best fast food service I have experienced
Atmosphere: 5
Food: 5
Service: 5
Stopped here on our way back home from our daughter's wedding. Food was great! Service was friendly and fast! Definitely will eat there again when we're in town!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuits and Gravy, Cheese Grits, Hash Browns, Breakfast Plate
Went thru the drive thru around 1pm today and the woman at the speaker box was super nice and cheerful. Got our food fast and hot, it was delicious. We had the bacon egg and cheese biscuits with the hashbrown casserole. All of it hot and yumm!! Would definitely recommend it!
Atmosphere: 5
Food: 5
Service: 5
I've used this place to grab our team breakfast before meetings. Food is always fresh and ready. The staff is very friendly and welcoming. The inside is always clean.
Atmosphere: 5
Food: 5
Service: 5
The people that work here are so so sweet!
Atmosphere: 5
Food: 5
Service: 5
Food was awful. I guess I’ll drive all the way over to E Bessemer to go get my food now.
Food: 1
Great honey chicken biscuit
Atmosphere: 5
Food: 5
Service: 5
Another incident of disrespect and unprofessionalism occurred, where there was a complete lack of courtesy towards people of color. This incident highlighted the agitation and attention that can arise when individuals from diverse backgrounds interact with one another. The first incident occurred a few months prior, when I was waiting to place an order and inquired about a question regarding their menu, as I do not eat biscuits but wanted to try something different. However, instead of assisting me, the cashier decided to attend to the person behind me, which I found to be highly unprofessional. I became agitated due to the disrespect and unprofessionalism displayed by the cashier. There was no professional assistance provided to help me place my order as a customer. On 10/10/25, I was walking my dog through the lot, as I do every day, and my dog was near the intercom, sniffing the grass. An employee at the end door began yelling that my dog was urinating on the grass, which was not the case, as my dog had already relieved itself prior to our walk. I was taken aback by the employee's behavior, and it seemed like they were attempting to intimidate me. As a person of color, I felt disrespected and belittled by the employee's actions. I remained calm and composed, constantly repeating myself to clarify the situation. Fortunately, the situation did not escalate further, thanks to the intervention of another employee who called the aggressive employee back into the store. I presume it was to address their behavior and provide additional training on customer service and cultural sensitivity.
Atmosphere: 1
Service: 1
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A gentlemen and son in front of me was just getting there food the order and the gentleman men order a platter with pancakes for his son and ask the server for some sauce and he notice there wasn’t any syrup for the pancakes so he also ask for syrup and the server Kim said to him is there anything else because you have me running back and forth and gentlemen said politely usually pancakes come with syrup and the server said ill give you that in not so great way and told him is there anything else and he said no and then she flicked him off , which got him upset and then server tried taking my order but also arguing with gentleman and flick him off again and another worker step in and tried to de-escalate the problem, but the server once again flicked the gentleman off, and the other worker told her she was gonna put her in the back and then looked at the gentleman and told him I got this handled just go ahead and eat your food and there was a little bit of disagreement And she decided to tell him that he needs to leave and he was just trying to eat his food with his son, In the server said she ain’t working in the back and started to still proceed with my order so the son and the gentleman sat there eating their food. I got mine and sat down and in the next 10-15 minutes the cops arrived Talk to The employees and then the gentleman and also talk to me, but still Biscuitville has the right to refuse people services and he had to leave with his son and he wasn’t even finished eating.. This will be my last time coming here. Very sad. The employee should be fired. The man shouldn’t have had to been left..
Atmosphere: 1
Food: 4
Service: 1
Gate City Blvd location was not on it this a.m. I placed an order for a butter biscuit, Ultimate bacon biscuit, and a steak,egg, and cheese biscuit, and 1 hash brown.
1st I watched at least 6 people that came in behind me place orders and receive their food before my order. Almost 15 minutes. Still waiting. I ask about my order and the manager says you ordered steak and we're waiting on it. (I guess that I was the only one out of 30+ other people) While continuing to wait another customer comes up and states how dry their biscuits were and asked for a fresher biscuit. She was accommodated without hesitation. I waited another 7 minutes for the steak while the other part of my order was bagged and getting cold. Now they were waiting on fried eggs.. I finally decided that it was unacceptable and requested a refund. As I was getting refunded a young lady told the manager that my order was finally coming out. Almost 30 minutes later. I asked the manager to refund me and she did offering me what I ordered as well. I declined because the biscuit that she was going to put the steak on had been sitting cut open on the counter for over 20 minutes... unacceptable. If it weren't for the cashier, who was great, and the manager making it right, today would have been 0 stars...
Service: 1
Direct and to the point
My first visit to Bisquitville was a good one. The best part is watching them make the biscuits right in the open. We went during the morning rush, and while the dining room could have been cleaner, the service was fast and very friendly. Think of it as a fast-food Waffle House.
Atmosphere: 4
Food: 4
Service: 5
Just my opinion but Bisquitville is pretty subpar. The people are nice though.
Atmosphere: 3
Food: 2
Service: 4
Drive through, so atmosphere is not applicable.
I was taught that if you can't say anything nice, don't say anything at all. In light of that, the bacon was thick and had good flavor, the rest I decline to comment...
Indeed, the bacon was the only saving grace. The wife did not order bacon, and ended up not eating more than a couple bites and poured out her coffee, got something to eat elsewhere instead
Atmosphere: 2
Food: 2
Service: 4
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