Tables are always dirty, they barely clean the floor, and today the staff was rushing my parents and I while we were trying to decide what flavor to get. Important: there was nobody behind us at this point and the place was pretty empty. My parents, who were visiting me here and went to this place for the first time, had to decide too quick and they regretted the flavor they took. In the end, the lady was angry because I gave them no tip. The owners definitely need to step up and improve this place.
Nomadic Z
@owner Why is it that no matter what, for pickup orders of any type for myself or doordash Orders are not started untill we arrive. Literaly everytime I've given it 2 years to get better Now Me a group are actively trying to get you removed from doordash. You should b ashamed. This is literaly a 100 percent of the time thing And it impacts their pay And you guys obv don't care. Let's see how much money it takes for you to lose to get you guys to care. Shame.
Andrea Pike
I wasn't sure what I really wanted. Yasmin was an awesome spectacular assistant in help8ng me figure it out. Her and the other employee extremely friendly and loved the smiles. This has a chocolate factory and a self soft serve both new concepts to me. They dip the apples themselves. Looked delicious. Highly recommend that you stop in.
Danny James
Good icecream but service is awful. Someone should be behind the counter at all times so customers don’t have to yell for service
Jasmine Moore
Terrible customer service. The employees on may 24th 2025. Was extremely rude
Abby MacKnight
Ice cream was good, but the woman working was incredibly rude to a large group that came in to order before closing. After they spent what I’m sure was a lot of money on ice cream for everyone, she rudely told them the store was closing and they needed to leave. She could have explained this nicely but did so in a rude way. She then rudely added, “The chairs were up here for a reason” and started loudly putting chairs back on the tables. There was no need to be so rude.
Stan Makowski
I’m fat. I like to eat. I like to eat ice cream. It was a 75 degree day in February. I said to my wife, I’m not fat enough, I should probably go enjoy the weather and get some ice cream. We went. She likes mint, I like cheesecake flavor. We ordered. We even played the stupid game of calling it by their name. Like it…she added chocolate chips, to make it mint cocholate chips. I just got my cheesecake flavor in a cup, because I’m fat and will eat more later, I just wanted a small. The two gentlemen working in there seemed less than enthused to 1) be at work 2) wait on people. They didn’t greet us, or even seem interested in providing any kind of customer service. I’m ok with that, because I’m fat and there for ice cream, and I’ve been conditioned to bad service at the location. I paid, I still have them a tip because I was once young, and not as fat and worked some bad jobs. The tall guy, who is like 6’4” has the personality of a flounder. Even on shift with what similar aged female employees, he works at the pace and enthusiasm level of a prisoner of war. The other guy on shift I later learned was the lead or manager for the day. Since it was nice out, I somehow managed to squeeze into a chair outside and begin to devour my ice cream like a cast member of my 600 lb life. It was a small, or like it size, I ate it, we talked. My wife complained her mint had no mint flavor, I was thinking the same about mine but didn’t say anything because I get made fun of if I bring up the fact that I think there’s a change in a recipe or a different person made something at a local haunt. I’m hyper aware because I’m fat, and like to eat. Anyway, I began to think…do we have COVID?!?! Man. I managed to waddle back into the shop to inform the two “employees” that their ice cream had no flavor. I didn’t really care, but asked to try the cinnamon to deduce if it was me or the ice cream. I could taste the cinnamon. I didn’t and for anything other than offer a heads up, your two flavors I purchased, and tipped two lousy employees on, have no taste. No apologies, no I’m sorry how can I make this visit better for you. I went back outside, and still picked at my flavorless mass of cold sugar milk water and noticed my wife barely ate any of hers. She was like what’s the point. It’s gross. While still fat, and having walked so much in and out of the shop twice, I thought, lemme get a rain check for hers at least. Trade off 13 dollars for 1 rain check. Not asking to get one for mine because my sausage fingers managed to shovel half that “like it” down my gullet. I met the hat wearing “lead” who informed me that he tried the mint and it was indeed minty. The cheesecake was not flavorful. I said ok, well how bout a rain check for one. I was informed he would have to call the “owner” Rodney to get clearance. He went into the back of the shop to dial up Rodney and take a while to run down the series of events that transpired, leading to his call the “Rodney” the owner. The tall guy was left to attempt to cover the incoming orders by himself and provide less than adequate service to another set of patrons. God speed to them. The hat guy came out with a cordless phone from 1997, handed it to me and said “Rodney” the owner will talk to you. Rodney introduced himself as I’m sure he does when when he gets similar calls, this is Rodney. He explained to me that hat guy ran down the series of events leading to our talk which were, in fact, incorrect. He was hung up on the fact that I “ate half my order” and literally had an accusatory tone in his voice. I corrected Rodney that I was not looking for a refund, not looking for an additional order be made today. I was looking for a coupon for 1 rain check on a two item order that was less than satisfactory. 13 dollars for a “Like it” isn’t a bad deal in buisness.to be continues
dionysia fields
service was terrible. She was rude the moment I walked in. Had an attitude about making the ice cream and was rushing me the whole time. When I first walked in she didn’t greet us she instead looked at us and went to the back for 10 minutes. Was giving very much racist and didn’t want to serve us because we’re black.
Atmosphere: 1
Service: 1
Myia Lenae
My family and I went out for ice cream last night around closing time. My family and I were not greeted when we came through the door. There was a tall white male with a grey shirt on standing at the ice cream counter when we entered but said nothing. I ordered my ice cream and went to pay. I noticed the attendant did a poor job of adding my toppings, and overall did a horrible job making my order. I happily paid for our ice cream and before 10pm the shop was closed at 9:53pm. I would have asked to have my order remade but the store closed before hours posted. I am really upset about my experience and at this point I will be making ice cream from home. I spent close to $25 for me not to enjoy my own ice cream. What a waste of time and a horrible experience of customer service. That young man needs more training or better yet don’t close the store if you’re not going to service paying customers. I would love to have my ice cream remade or have my money refunded. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Claire Dale
Great service, DELICIOUS DESSERT, great rewards. Who could ask for more!
I had a very bad experience with this ice cream parlor I usually go to the cold stone on friendly but I chose this one today! This one young lady with dark brown hair and a bun on top was being very rude and I think a little prejudice to me and my African American family, she proceeded to state there is no strawberries for my mothers ice cream and put strawberries in my smoothie the next min. She was very arrogant and rude. Then proceeded to treat every other Caucasian family better then we were treated. This is around 8am on 09/02.. and then was very rude to her go worker because she said she didn’t know how to make a smoothie, You guys need extra training on customer service. Because this night was terrible, she needs to be reprimanded and taught how to respect other individuals.
Atmosphere: 1
Food: 1
Service: 1
Laura Hill
Nice place and good ice cream. But the bathroom was dirty. It felt like a bathroom in a one pump country gas station. Hair on the toilet seat dirty sink, and the floors were nasty.
Katrina Farmer
Went in to get ice cream for my family last night (well before closing) and was given a vanilla cone by a girl working the counter, when it was supposed to have mixins. Mistakes happen, but they refused to remake it. I promise, none of us went to cold stone and ordered a vanilla cone… not only did they refuse to remake it, they kept doubling down that it was what was ordered. When the manager came she would not help. None of them were wearing name tags, and they refused to give us their names. They also wouldn’t give us our receipt. Why would you not wear your name tag if you represent your company the right way?
Atmosphere: 1
Food: 1
Service: 1
Christain Seebeck
Ordered 2 items off the app for pickup. When I picked up my order, no one told me that half of it was missing. I Was still charged for the item I didn't receive, and I've been calling a week now for a refund. Never going here again.
Tables are always dirty, they barely clean the floor, and today the staff was rushing my parents and I while we were trying to decide what flavor to get. Important: there was nobody behind us at this point and the place was pretty empty. My parents, who were visiting me here and went to this place for the first time, had to decide too quick and they regretted the flavor they took. In the end, the lady was angry because I gave them no tip. The owners definitely need to step up and improve this place.
@owner
Why is it that no matter what, for pickup orders of any type for myself or doordash
Orders are not started untill we arrive.
Literaly everytime
I've given it 2 years to get better
Now
Me a group are actively trying to get you removed from doordash.
You should b ashamed.
This is literaly a 100 percent of the time thing
And it impacts their pay
And you guys obv don't care.
Let's see how much money it takes for you to lose to get you guys to care.
Shame.
I wasn't sure what I really wanted. Yasmin was an awesome spectacular assistant in help8ng me figure it out. Her and the other employee extremely friendly and loved the smiles. This has a chocolate factory and a self soft serve both new concepts to me. They dip the apples themselves. Looked delicious. Highly recommend that you stop in.
Good icecream but service is awful. Someone should be behind the counter at all times so customers don’t have to yell for service
Terrible customer service. The employees on may 24th 2025. Was extremely rude
Ice cream was good, but the woman working was incredibly rude to a large group that came in to order before closing. After they spent what I’m sure was a lot of money on ice cream for everyone, she rudely told them the store was closing and they needed to leave. She could have explained this nicely but did so in a rude way. She then rudely added, “The chairs were up here for a reason” and started loudly putting chairs back on the tables. There was no need to be so rude.
I’m fat. I like to eat. I like to eat ice cream. It was a 75 degree day in February. I said to my wife, I’m not fat enough, I should probably go enjoy the weather and get some ice cream. We went. She likes mint, I like cheesecake flavor. We ordered. We even played the stupid game of calling it by their name. Like it…she added chocolate chips, to make it mint cocholate chips. I just got my cheesecake flavor in a cup, because I’m fat and will eat more later, I just wanted a small. The two gentlemen working in there seemed less than enthused to 1) be at work 2) wait on people. They didn’t greet us, or even seem interested in providing any kind of customer service. I’m ok with that, because I’m fat and there for ice cream, and I’ve been conditioned to bad service at the location. I paid, I still have them a tip because I was once young, and not as fat and worked some bad jobs. The tall guy, who is like 6’4” has the personality of a flounder. Even on shift with what similar aged female employees, he works at the pace and enthusiasm level of a prisoner of war. The other guy on shift I later learned was the lead or manager for the day. Since it was nice out, I somehow managed to squeeze into a chair outside and begin to devour my ice cream like a cast member of my 600 lb life. It was a small, or like it size, I ate it, we talked. My wife complained her mint had no mint flavor, I was thinking the same about mine but didn’t say anything because I get made fun of if I bring up the fact that I think there’s a change in a recipe or a different person made something at a local haunt. I’m hyper aware because I’m fat, and like to eat. Anyway, I began to think…do we have COVID?!?! Man. I managed to waddle back into the shop to inform the two “employees” that their ice cream had no flavor. I didn’t really care, but asked to try the cinnamon to deduce if it was me or the ice cream. I could taste the cinnamon. I didn’t and for anything other than offer a heads up, your two flavors I purchased, and tipped two lousy employees on, have no taste. No apologies, no I’m sorry how can I make this visit better for you. I went back outside, and still picked at my flavorless mass of cold sugar milk water and noticed my wife barely ate any of hers. She was like what’s the point. It’s gross. While still fat, and having walked so much in and out of the shop twice, I thought, lemme get a rain check for hers at least. Trade off 13 dollars for 1 rain check. Not asking to get one for mine because my sausage fingers managed to shovel half that “like it” down my gullet. I met the hat wearing “lead” who informed me that he tried the mint and it was indeed minty. The cheesecake was not flavorful. I said ok, well how bout a rain check for one. I was informed he would have to call the “owner” Rodney to get clearance. He went into the back of the shop to dial up Rodney and take a while to run down the series of events that transpired, leading to his call the “Rodney” the owner. The tall guy was left to attempt to cover the incoming orders by himself and provide less than adequate service to another set of patrons. God speed to them.
The hat guy came out with a cordless phone from 1997, handed it to me and said “Rodney” the owner will talk to you. Rodney introduced himself as I’m sure he does when when he gets similar calls, this is Rodney. He explained to me that hat guy ran down the series of events leading to our talk which were, in fact, incorrect. He was hung up on the fact that I “ate half my order” and literally had an accusatory tone in his voice. I corrected Rodney that I was not looking for a refund, not looking for an additional order be made today. I was looking for a coupon for 1 rain check on a two item order that was less than satisfactory. 13 dollars for a “Like it” isn’t a bad deal in buisness.to be continues
service was terrible. She was rude the moment I walked in. Had an attitude about making the ice cream and was rushing me the whole time. When I first walked in she didn’t greet us she instead looked at us and went to the back for 10 minutes. Was giving very much racist and didn’t want to serve us because we’re black.
Atmosphere: 1
Service: 1
My family and I went out for ice cream last night around closing time. My family and I were not greeted when we came through the door. There was a tall white male with a grey shirt on standing at the ice cream counter when we entered but said nothing. I ordered my ice cream and went to pay. I noticed the attendant did a poor job of adding my toppings, and overall did a horrible job making my order. I happily paid for our ice cream and before 10pm the shop was closed at 9:53pm. I would have asked to have my order remade but the store closed before hours posted. I am really upset about my experience and at this point I will be making ice cream from home. I spent close to $25 for me not to enjoy my own ice cream. What a waste of time and a horrible experience of customer service. That young man needs more training or better yet don’t close the store if you’re not going to service paying customers. I would love to have my ice cream remade or have my money refunded. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Great service, DELICIOUS DESSERT, great rewards. Who could ask for more!
Restaurantji Recommends
Says it’s open and isn’t open at all.
I had a very bad experience with this ice cream parlor I usually go to the cold stone on friendly but I chose this one today! This one young lady with dark brown hair and a bun on top was being very rude and I think a little prejudice to me and my African American family, she proceeded to state there is no strawberries for my mothers ice cream and put strawberries in my smoothie the next min. She was very arrogant and rude. Then proceeded to treat every other Caucasian family better then we were treated. This is around 8am on 09/02.. and then was very rude to her go worker because she said she didn’t know how to make a smoothie, You guys need extra training on customer service. Because this night was terrible, she needs to be reprimanded and taught how to respect other individuals.
Atmosphere: 1
Food: 1
Service: 1
Nice place and good ice cream. But the bathroom was dirty. It felt like a bathroom in a one pump country gas station. Hair on the toilet seat dirty sink, and the floors were nasty.
Went in to get ice cream for my family last night (well before closing) and was given a vanilla cone by a girl working the counter, when it was supposed to have mixins. Mistakes happen, but they refused to remake it. I promise, none of us went to cold stone and ordered a vanilla cone… not only did they refuse to remake it, they kept doubling down that it was what was ordered. When the manager came she would not help. None of them were wearing name tags, and they refused to give us their names. They also wouldn’t give us our receipt. Why would you not wear your name tag if you represent your company the right way?
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 items off the app for pickup. When I picked up my order, no one told me that half of it was missing. I Was still charged for the item I didn't receive, and I've been calling a week now for a refund. Never going here again.
Atmosphere: 1
Food: 1
Service: 1
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