Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Scott Ford
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Charles Lewis
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing!
Will not be back!
Wanda C Abbott
Good food.
Atmosphere: 4
Food: 4
Service: 4
Love
Im glad there is one on this side of town but My only ✨humble request/ suggestion ✨is they move this one across the street where there use to be a gas station or just somewhere on Randleman rd that would be more spacious so we don’t have to squeeze through the drive thru also it will make an even better restaurant! Thank you!
Food was pretty good.we had asked for the seasoned fries and we got the regular fries. We went thru the drive thru the service was pretty quick and staff was friendly.
Atmosphere: 5
Food: 4
Service: 5
Brian Green
The food was good .I recommend the burgers they are great and good .the taste is good
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger, Fries
Morris Gray
Great place the food is great and so are the prices .
The hushpuppies and fries were hot and fresh and the cashier was friendly.
Atmosphere: 5
Food: 5
Service: 5
Chris Fox
They just opened an the cheese bites were cooked to the point that there wasn't any cheese in them. My dog wouldn't eat the chicken nuggets and I ordered a regular hamburger and instead of one beef patty it had two that were the thickness of a slice of cheese. Needless to say I won't be going back at lunch any time soon.
Atmosphere: 2
Food: 1
Service: 2
Alex Davila
My order was not made well to be honest i ordered cheese bite and they gave me only 3 and then my burger was still cold when i got it.
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing! Will not be back!
Good food.
Atmosphere: 4
Food: 4
Service: 4
Im glad there is one on this side of town but My only ✨humble request/ suggestion ✨is they move this one across the street where there use to be a gas station or just somewhere on Randleman rd that would be more spacious so we don’t have to squeeze through the drive thru also it will make an even better restaurant! Thank you!
Food: 5
Service: 5
Recommended dishes: Onion Rings, Corn Dog, Cheddar Style
Drive thru was quick and food outstanding
Food: 5
Service: 5
Food was pretty good.we had asked for the seasoned fries and we got the regular fries. We went thru the drive thru the service was pretty quick and staff was friendly.
Atmosphere: 5
Food: 4
Service: 5
The food was good .I recommend the burgers they are great and good .the taste is good
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger, Fries
Great place the food is great and so are the prices .
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The hushpuppies and fries were hot and fresh and the cashier was friendly.
Atmosphere: 5
Food: 5
Service: 5
They just opened an the cheese bites were cooked to the point that there wasn't any cheese in them. My dog wouldn't eat the chicken nuggets and I ordered a regular hamburger and instead of one beef patty it had two that were the thickness of a slice of cheese. Needless to say I won't be going back at lunch any time soon.
Atmosphere: 2
Food: 1
Service: 2
My order was not made well to be honest i ordered cheese bite and they gave me only 3 and then my burger was still cold when i got it.
Atmosphere: 1
Food: 1
Service: 1
Always good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, Onion Rings, Cajun Chicken
Cheap , fast service and yummy
Atmosphere: 5
Food: 5
Service: 5
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