I accidentally ordered my pizza to the wrong address because my usual address was saved in the app. The pizza ended up being delivered to my neighbors. I took full accountability for the mistake, but the way the night shift employees handled the situation was disappointing. I overheard someone in the background say, 'well that’s her fault,' and the person on the phone said, 'yeah that’s your fault ma’am but we will refund the money.' As a manager at McDonald’s, I understand the importance of good customer service, and I would have never treated a customer like that. I was actually planning to place another order when I called, but the way I was treated made me decide to take my business elsewhere. All they had to do was say, 'we will cancel it for you and we can get that reordered,' and I would have left happy. It’s frustrating to feel dismissed like that, especially when I’m usually not the type to leave negative reviews!
Atmosphere: 1
Food: 1
Service: 1
Scarlett Morin
I went to get a pizza, this lady working named molly was so rude! Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Abbie Blaylock
I went in to get a pizza and there was the employee molly was very rude. I will not be coming back because of her attitude.
Atmosphere: 1
Food: 4
Service: 1
Ashley
Confirmed order recieved, via email, at 2:41p. Tracker stated order out the door at 3:20p. At 4p, called the store and after speaking to a rude and unapologetic "Paige", who told me when I called at 4p, that it would arrive in 10 minutes and "...it should be fine as it's in a heat bag" ... the tracker time moved to 4:28p. LOL .... 2 pizzas, one LG, one MED and chicken showed up at 4:33p and lo and behold, the heat bag could not make miracles happen to food that had been done at 3:20p! Shocked? I get being short staffed, it's football Sunday, nasty out but the rudeness of the manager "Paige" is what broke the camel's back for me. After ordering at this location for over 6 years. The "guarantee" piece can fix some food issues but the customer service part, not at all! Better off taking your business to the Oak Ridge location, because there is nothing like poor customer service on top of a poor experience.
Atmosphere: 1
Food: 1
Service: 1
Chris Furlow
HORRIBLE EXPERIENCE, cold food, chicken cold no sauce! Ordered food for delivery it took over an hour from the time the driver left the store. By the time he got there the pizza was barely warm and the cheese on the pizza was hard. The chicken wings were cold and only a few had sauce. Will NOT order from here again. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Candas Turley
Food was great just watch out for the older guy running the register stealing tips out of your change without asking.
Ellie Londyn
Food is always fresh and hot delivery is quick
Vegetarian options: Pizza pasta breads salads tater tots (create your own) and subs
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tater Tots, Deluxe Pizza
Tammy Steiner
It was edible but it wasn't great. Basic pizza. Nothing fabulous
Anthony Leonard
Frequently order pickup or delivery and the folks inside and the delivery drivers are very kind. Pizza tastes like Domino’s - hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Deluxe Pizza
Kailyn forrest
Mitchell is nonchalant and has piss poor customer service I’m looking for my order cause the website said it was delivered but I didn't have my pizza I Called the store and talked to the manager he says the delivery driver is on the way back to the store and he will call me back. Mitchell calls back and says well I knocked on the door 3 times and no one came to the door. I’m sitting in my living room I would have heard knocking. I then asked is it not protocol for you to call when someone doesn’t come to the door? He says I called but I guess my phone was acting up. If that was the case then why didn’t he text there is other forms of communication. I’m a rewards member so my information is on my receipt and I’m sure it was on the box as well. I will never order from this location again. Such piss poor customer service, Domino’s that’s the type of people you hire to deliver customer’s their food?
Dude that answers the phone a whole bixch little bit of sound and has an attitude
P Coffee O'Rielley
3 stars for atmosphere only because there is none.... it's a domino's, as in pick up or delivery, lol. But we order a ridiculous amount of pizza most every Friday and they have it ready every time. Even when I forget to push the last button in the online app, they hustle to get my pizzas out for me. KUDOS to their crew and management.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Danielle Brame
This was the Dominos on Fleming Road. I think this guy name Allen the boss/supervisor. I ordered pizza for the 5th graders. It was delivered. However, one of the pizzas was wrong. I call back talk to this Allen person. Demeanor: very unprofessional tell him the problem he says Will correct the problem when he gets the time. Okay, I get in my car and drive to look for this unprofessional guy at Dominoes. Call to let him know I’m on the way. Get to Domino’s I hand him the wrong pizza and he hands me the correct pizza. I get back to my destination. The pizza is burnt. I will never, ever never go back there. The drip that delivered the pizza was really nice.
I accidentally ordered my pizza to the wrong address because my usual address was saved in the app. The pizza ended up being delivered to my neighbors. I took full accountability for the mistake, but the way the night shift employees handled the situation was disappointing. I overheard someone in the background say, 'well that’s her fault,' and the person on the phone said, 'yeah that’s your fault ma’am but we will refund the money.'
As a manager at McDonald’s, I understand the importance of good customer service, and I would have never treated a customer like that. I was actually planning to place another order when I called, but the way I was treated made me decide to take my business elsewhere. All they had to do was say, 'we will cancel it for you and we can get that reordered,' and I would have left happy. It’s frustrating to feel dismissed like that, especially when I’m usually not the type to leave negative reviews!
Atmosphere: 1
Food: 1
Service: 1
I went to get a pizza, this lady working named molly was so rude! Never coming back.
Atmosphere: 1
Food: 1
Service: 1
I went in to get a pizza and there was the employee molly was very rude. I will not be coming back because of her attitude.
Atmosphere: 1
Food: 4
Service: 1
Confirmed order recieved, via email, at 2:41p. Tracker stated order out the door at 3:20p. At 4p, called the store and after speaking to a rude and unapologetic "Paige", who told me when I called at 4p, that it would arrive in 10 minutes and "...it should be fine as it's in a heat bag" ... the tracker time moved to 4:28p. LOL .... 2 pizzas, one LG, one MED and chicken showed up at 4:33p and lo and behold, the heat bag could not make miracles happen to food that had been done at 3:20p! Shocked? I get being short staffed, it's football Sunday, nasty out but the rudeness of the manager "Paige" is what broke the camel's back for me. After ordering at this location for over 6 years. The "guarantee" piece can fix some food issues but the customer service part, not at all! Better off taking your business to the Oak Ridge location, because there is nothing like poor customer service on top of a poor experience.
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE EXPERIENCE, cold food, chicken cold no sauce! Ordered food for delivery it took over an hour from the time the driver left the store. By the time he got there the pizza was barely warm and the cheese on the pizza was hard. The chicken wings were cold and only a few had sauce. Will NOT order from here again. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Food was great just watch out for the older guy running the register stealing tips out of your change without asking.
Food is always fresh and hot delivery is quick
Vegetarian options: Pizza pasta breads salads tater tots (create your own) and subs
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tater Tots, Deluxe Pizza
It was edible but it wasn't great. Basic pizza. Nothing fabulous
Frequently order pickup or delivery and the folks inside and the delivery drivers are very kind. Pizza tastes like Domino’s - hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Deluxe Pizza
Mitchell is nonchalant and has piss poor customer service I’m looking for my order cause the website said it was delivered but I didn't have my pizza I Called the store and talked to the manager he says the delivery driver is on the way back to the store and he will call me back. Mitchell calls back and says well I knocked on the door 3 times and no one came to the door. I’m sitting in my living room I would have heard knocking. I then asked is it not protocol for you to call when someone doesn’t come to the door? He says I called but I guess my phone was acting up. If that was the case then why didn’t he text there is other forms of communication. I’m a rewards member so my information is on my receipt and I’m sure it was on the box as well. I will never order from this location again. Such piss poor customer service, Domino’s that’s the type of people you hire to deliver customer’s their food?
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Good pizza, nice staff. 10/10 recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Pepperoni Pizza
Dude that answers the phone a whole bixch little bit of sound and has an attitude
3 stars for atmosphere only because there is none.... it's a domino's, as in pick up or delivery, lol. But we order a ridiculous amount of pizza most every Friday and they have it ready every time. Even when I forget to push the last button in the online app, they hustle to get my pizzas out for me. KUDOS to their crew and management.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
This was the Dominos on Fleming Road. I think this guy name Allen the boss/supervisor. I ordered pizza for the 5th graders. It was delivered. However, one of the pizzas was wrong. I call back talk to this Allen person. Demeanor: very unprofessional tell him the problem he says Will correct the problem when he gets the time. Okay, I get in my car and drive to look for this unprofessional guy at Dominoes. Call to let him know I’m on the way. Get to Domino’s I hand him the wrong pizza and he hands me the correct pizza. I get back to my destination. The pizza is burnt. I will never, ever never go back there. The drip that delivered the pizza was really nice.
Atmosphere: 2
Food: 3
Service: 2
Customer service and food are ALWAYS excellent.
Atmosphere: 5
Food: 5
Service: 5
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