If it were possible to give zero stars, I would. I have had ongoing concerns with this College Road location, and after this morning’s experience, I feel compelled to address them. I arrived at approximately 4:00 a.m. and was greeted at the ordering kiosk by an employee who was noticeably unfriendly. There was no greeting of any kind—no “hello,” “good morning,” or basic acknowledgment—only a curt question about whether I was using the mobile app, followed by “What do you want?”
After a lengthy wait, despite only one car ahead of me, I received a chicken biscuit that was completely undercooked and unsafe to eat. Unfortunately, this is not the first time my wife and I have received undercooked food from this location. I did not have the time to return and request a refund due to other commitments. Additionally, I did not receive a receipt with my order—neither in the bag nor at the window.
I have attempted to call the store throughout the morning, but no one has answered. Based on my ongoing experiences, I believe this is the most poorly managed McDonald’s in the Triad. I will not be returning in the future and hope this review helps.
Atmosphere: 1
Food: 1
Service: 1
Allison Pickett
Sat in line for 30 mins waiting on food. Get to the window and my food is wrong when I pull Off. Sat in line again 11:06 to 11:36. Food cold. Food was cold when I got it back. And he took my old bag back. I don’t trust that this is new food. Nuggets aren’t fresh. Whole experience was trash! Wish I could give less than 1 star.
Atmosphere: 1
Food: 1
Service: 1
James Daughtry
The guy who was working the second Lane decided to laugh at me and tell me that he didn’t care how long I had to wait whenever I go back to this McDonald’s if that’s how you treat your customers
Mary Forsyth
Fast and kind people working here they do a great job keeping the place clean and the food is fresh
Atmosphere: 5
Food: 5
Service: 5
Amya Henry
Everytime I come here. My order is always wrong. Today I ordered 2 Large caramel Frappe’s. I was given One at the window and was pulled for the other one. I Sat there waiting for 30 mins before given 1 Frappe. I watched them pull 2 other people and gave them the food before even thinking about giving me mine. No I still sat there until there was no one in the drive thru that wasn’t really packed before I got 1 Frappe. No matter how many times I come here. In the morning or late at night something is always wrong
Atmosphere: 1
Food: 1
Service: 1
O M
Ordered a deluxe quarter pounder and a 10 piece nugget. This was the “quarter pounder”, if you want to call it that, but at least I have it to show because I didn’t receive my nuggets at all.
Atmosphere: 1
Food: 1
Service: 1
M Davis
McDonald’s already sets the bar for customer service so low it’s in hell, but this location has somehow found a way to take it even lower. If you get an employee who indifferently tosses a bag with the wrong order out the window at you, consider yourself lucky, that’s probably the employee of the month.
Atmosphere: 1
Food: 1
Service: 1
Skinner G
My only complaint is that when I say 5 cream and 5 sugar in my coffee that's what I want not 1 cream and 1 sugar. This is a routine issue.
Atmosphere: 4
Food: 4
Service: 4
Suray Lynch
Great fast service double drive through is much better faster more effective. Thanks for your service !!!
Atmosphere: 5
Food: 5
Service: 5
Brianna Templeton
Just for context, my name is Brianna, I am a transgender woman and tonight at 7:23pm I stopped at this location to get a drink and some fries while Im working delivering pizzas. The experience was pretty standard till the guy(young black man with a gold chain) mis gendered me, which is fine, I wasn't upset, I just simply corrected him, and let him know I go by ma'am. Immediately he cut me a look, mumbled something and started laughing. When I corrected him a second time he started laughing harder, finally on the third try, he said it, but was practically busting out laughing.
Honestly I don't care about anyone's opinions of my life and how I live it, but to be laughed at like that was just plain rude and disrespectful, and I'm not just going to sit quietly and take that form of disrespect.
I have zero plans of returning to this location if that's how the staff is going to treat people of different walks of life.
Night shift at this location is very slow/ rude. Staff doesnt seem to care at all.
I only ordered 1 snack wrap & 2 drinks and waited almost 10 minutes. I couldn’t believe how bad the service was.
Atmosphere: 1
Food: 1
Service: 1
Carol Ann Witschi
Missing Monopoly game pieces. Hopefully the employees aren’t collecting them.
Atmosphere: 3
Food: 5
Service: 5
Mike Rivers
The reason we select a chain restaurant is the supposed consistency of product at all outlets. Ive eaten at this unit twice this week as im new to area but I seriously doubt ill return in near future. My order was taken correctly documented on pull tag but the sandwich was just flat out inedible. I asked for no pickles yet you see my burger is covered with them but its the Mac sauce that routined the meal. Why would anyone think that this amount of sauce makes for a better sandwich. I threw it out and made a good old PBJ.
Atmosphere: 3
Food: 2
Service: 2
Ethan Jarrell
Not sure why Google thinks me writing a review of McDonalds is a good use of anyone's time. But in case you have lived under a rock for the last 50 years. There's this restaurant called McDonald's. They seel hamburgers and french fries and probably some other stuff. It's good but not great. Usually fast, and the service is okay. This particular McDonald's is basically the same as all 29 million other McDonald's out there. If you're hungry and have low standards in food, or your taste buds have been burned off, or you don't care about diabetes, I would highly recommend.
Atmosphere: 3
Food: 4
Service: 4
Anthony Johnson
One of the slowest McDonalds in Greensboro, they all slow but this by far #1…then they don’t even acknowledge u when u walk in
If it were possible to give zero stars, I would. I have had ongoing concerns with this College Road location, and after this morning’s experience, I feel compelled to address them. I arrived at approximately 4:00 a.m. and was greeted at the ordering kiosk by an employee who was noticeably unfriendly. There was no greeting of any kind—no “hello,” “good morning,” or basic acknowledgment—only a curt question about whether I was using the mobile app, followed by “What do you want?”
After a lengthy wait, despite only one car ahead of me, I received a chicken biscuit that was completely undercooked and unsafe to eat. Unfortunately, this is not the first time my wife and I have received undercooked food from this location. I did not have the time to return and request a refund due to other commitments. Additionally, I did not receive a receipt with my order—neither in the bag nor at the window.
I have attempted to call the store throughout the morning, but no one has answered. Based on my ongoing experiences, I believe this is the most poorly managed McDonald’s in the Triad. I will not be returning in the future and hope this review helps.
Atmosphere: 1
Food: 1
Service: 1
Sat in line for 30 mins waiting on food. Get to the window and my food is wrong when I pull
Off. Sat in line again 11:06 to 11:36. Food cold. Food was cold when I got it back. And he took my old bag back. I don’t trust that this is new food. Nuggets aren’t fresh. Whole experience was trash! Wish I could give less than 1 star.
Atmosphere: 1
Food: 1
Service: 1
The guy who was working the second Lane decided to laugh at me and tell me that he didn’t care how long I had to wait whenever I go back to this McDonald’s if that’s how you treat your customers
Fast and kind people working here they do a great job keeping the place clean and the food is fresh
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here. My order is always wrong. Today I ordered 2 Large caramel Frappe’s. I was given One at the window and was pulled for the other one. I Sat there waiting for 30 mins before given 1 Frappe. I watched them pull 2 other people and gave them the food before even thinking about giving me mine. No I still sat there until there was no one in the drive thru that wasn’t really packed before I got 1 Frappe. No matter how many times I come here. In the morning or late at night something is always wrong
Atmosphere: 1
Food: 1
Service: 1
Ordered a deluxe quarter pounder and a 10 piece nugget. This was the “quarter pounder”, if you want to call it that, but at least I have it to show because I didn’t receive my nuggets at all.
Atmosphere: 1
Food: 1
Service: 1
McDonald’s already sets the bar for customer service so low it’s in hell, but this location has somehow found a way to take it even lower. If you get an employee who indifferently tosses a bag with the wrong order out the window at you, consider yourself lucky, that’s probably the employee of the month.
Atmosphere: 1
Food: 1
Service: 1
My only complaint is that when I say 5 cream and 5 sugar in my coffee that's what I want not 1 cream and 1 sugar. This is a routine issue.
Atmosphere: 4
Food: 4
Service: 4
Great fast service double drive through is much better faster more effective. Thanks for your service !!!
Atmosphere: 5
Food: 5
Service: 5
Just for context, my name is Brianna, I am a transgender woman and tonight at 7:23pm I stopped at this location to get a drink and some fries while Im working delivering pizzas.
The experience was pretty standard till the guy(young black man with a gold chain) mis gendered me, which is fine, I wasn't upset, I just simply corrected him, and let him know I go by ma'am.
Immediately he cut me a look, mumbled something and started laughing.
When I corrected him a second time he started laughing harder, finally on the third try, he said it, but was practically busting out laughing.
Honestly I don't care about anyone's opinions of my life and how I live it, but to be laughed at like that was just plain rude and disrespectful, and I'm not just going to sit quietly and take that form of disrespect.
I have zero plans of returning to this location if that's how the staff is going to treat people of different walks of life.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Night shift at this location is very slow/
rude. Staff doesnt seem to care at all.
I only ordered 1 snack wrap & 2 drinks and waited almost 10 minutes. I couldn’t believe how bad the service was.
Atmosphere: 1
Food: 1
Service: 1
Missing Monopoly game pieces. Hopefully the employees aren’t collecting them.
Atmosphere: 3
Food: 5
Service: 5
The reason we select a chain restaurant is the supposed consistency of product at all outlets. Ive eaten at this unit twice this week as im new to area but I seriously doubt ill return in near future. My order was taken correctly documented on pull tag but the sandwich was just flat out inedible. I asked for no pickles yet you see my burger is covered with them but its the Mac sauce that routined the meal. Why would anyone think that this amount of sauce makes for a better sandwich. I threw it out and made a good old PBJ.
Atmosphere: 3
Food: 2
Service: 2
Not sure why Google thinks me writing a review of McDonalds is a good use of anyone's time. But in case you have lived under a rock for the last 50 years. There's this restaurant called McDonald's. They seel hamburgers and french fries and probably some other stuff. It's good but not great. Usually fast, and the service is okay. This particular McDonald's is basically the same as all 29 million other McDonald's out there. If you're hungry and have low standards in food, or your taste buds have been burned off, or you don't care about diabetes, I would highly recommend.
Atmosphere: 3
Food: 4
Service: 4
One of the slowest McDonalds in Greensboro, they all slow but this by far #1…then they don’t even acknowledge u when u walk in
Atmosphere: 1
Food: 1
Service: 1
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