Terrible customer service, you ask a question and just get nods, the place is filthy and the Manager is also just as careless, not a good atmosphere, this store needs
Atmosphere: 1
Food: 3
Service: 1
Wanda Hunt
The lady at the counter was nice and my food was fixed to order
Atmosphere: 5
Food: 4
Service: 4
Sri
Only Panera bread location id go to. Nothing like Burlington location. Good folks here.
Atmosphere: 5
Food: 5
Service: 5
Kelly Irvin
The food is good, and it's a nice meeting place.
Atmosphere: 5
Food: 5
Service: 5
Rhio R
Went with a group of friends - three of us got the macaroni and cheese, having heard that it's "bomb," as the kids say; two of us recieved chunks of cold mac in our bowls. It still tasted nice, but it would've been great if it had been warmed properly before being served. The kettle chips are nice and crunchy but definitely a little too greasy for me. The service was great, the young lady who took our order had a wonderful energy.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Sourdough Bread Bowl
Jimmy Sutton
So fresh and tasty! Management and the employees are so nice.
I doordash as my main source of income so the time is very important to me. Two females on staff last night having some mental defect about communicating with one another. “The blonde” at expo didn’t bother to acknowledge my presence since there was customers ordering so I walked over to where the pick-up counter was. But I had to walk back when those customers were helped. After asking me about my doordash order, the dark haired girl had her “boyfriend” when she was going to ASSIST “the blonde” come thru rather than update me on my order. I had been waiting there for almost 20 to 25 minutes to ask another male employee who I believe came back from break to give me my order THAT WAS JUST SITTING BEHIND THE COUNTER. Before I picked up my order, I had a random person to ask me if it was worth ordering from them because he had asked how long AS A DELIVERY DRIVER that I was sitting there. Possibly the worst Panera Bread I’ve been to as a delivery driver and a bystander. No communication or a shred of professionalism. The one at Lawndale and High point both expresses great communication skills and urgency. Fix it.
Atmosphere: 1
Service: 1
Andy Almeida
Worst’s customer service ever! Please change the manager, she was very rude with a question about the order. Ridiculous. If you don’t have the mood just don’t work there. I love Panera but hiring this kind of people with moody and attitude of rolling eyes, without people skills, good attitude towards customers, come on, that’s a really bad impression at Panera. Not coming here again!
Atmosphere: 1
Food: 1
Service: 1
Cheryl Vinson
Enjoy the app , food and value
Daniel Harris
Chicken and Rice soup is the best option available. It's cremy and full of favor!
All the everything bagels were shaped the size of pretzel s. Not even like a bagel.
Atmosphere: 1
Food: 1
Service: 2
Colon Jaime
Ran in a few minutes after end of breakfast but Mel the Manager was so very kind to accommodate me!! Small gestures such as that mean a lot and will definitely keep me coming back to this location!! Thanks again Mel !!! See you soon!!
Atmosphere: 5
Food: 5
Service: 5
Mamaj -Mamaj
100%everything was excellentParking: 100%
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Panera Bacon Turkey Bravo Sandwich and Mac and Cheese You Pick 2
Carlos Ortiz
No very good experience at the counterI ordered a ham cheese and egg sandwich in a Ciabatta bread, and when I picked up my order from the counter, it was in Asiago breadDisappointed but the guy who prepared it brought the correct order to my tableVery nice service from him
Atmosphere: 4
Food: 4
Service: 3
Sue Bushee
I have to give a BIG shout out to Coby who works in the Bakery area. We came in Christmas Eve to pick up an online order and decided to get a bagel pack too. Coby was very polite and accommodated me on how I needed the bagels packed. He went above and beyond to make me happy. I haven’t been to Panera in a while but I’ll definitely be going more often now!
Terrible customer service, you ask a question and just get nods, the place is filthy and the Manager is also just as careless, not a good atmosphere, this store needs
Atmosphere: 1
Food: 3
Service: 1
The lady at the counter was nice and my food was fixed to order
Atmosphere: 5
Food: 4
Service: 4
Only Panera bread location id go to. Nothing like Burlington location. Good folks here.
Atmosphere: 5
Food: 5
Service: 5
The food is good, and it's a nice meeting place.
Atmosphere: 5
Food: 5
Service: 5
Went with a group of friends - three of us got the macaroni and cheese, having heard that it's "bomb," as the kids say; two of us recieved chunks of cold mac in our bowls. It still tasted nice, but it would've been great if it had been warmed properly before being served. The kettle chips are nice and crunchy but definitely a little too greasy for me. The service was great, the young lady who took our order had a wonderful energy.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Sourdough Bread Bowl
So fresh and tasty! Management and the employees are so nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Bread Bowl, Green Goddess Salad, Roasted Turkey & Avocado blt, Kitchen Sink Cookie, Broccoli Cheddar Soup, Grilled Cheese Sandwich, Panera Sourdough Melts
I doordash as my main source of income so the time is very important to me. Two females on staff last night having some mental defect about communicating with one another. “The blonde” at expo didn’t bother to acknowledge my presence since there was customers ordering so I walked over to where the pick-up counter was. But I had to walk back when those customers were helped. After asking me about my doordash order, the dark haired girl had her “boyfriend” when she was going to ASSIST “the blonde” come thru rather than update me on my order. I had been waiting there for almost 20 to 25 minutes to ask another male employee who I believe came back from break to give me my order THAT WAS JUST SITTING BEHIND THE COUNTER. Before I picked up my order, I had a random person to ask me if it was worth ordering from them because he had asked how long AS A DELIVERY DRIVER that I was sitting there. Possibly the worst Panera Bread I’ve been to as a delivery driver and a bystander. No communication or a shred of professionalism. The one at Lawndale and High point both expresses great communication skills and urgency. Fix it.
Atmosphere: 1
Service: 1
Worst’s customer service ever! Please change the manager, she was very rude with a question about the order. Ridiculous. If you don’t have the mood just don’t work there. I love Panera but hiring this kind of people with moody and attitude of rolling eyes, without people skills, good attitude towards customers, come on, that’s a really bad impression at Panera. Not coming here again!
Atmosphere: 1
Food: 1
Service: 1
Enjoy the app , food and value
Chicken and Rice soup is the best option available. It's cremy and full of favor!
Restaurantji Recommends
All the everything bagels were shaped the size of pretzel s. Not even like a bagel.
Atmosphere: 1
Food: 1
Service: 2
Ran in a few minutes after end of breakfast but Mel the Manager was so very kind to accommodate me!! Small gestures such as that mean a lot and will definitely keep me coming back to this location!! Thanks again Mel !!! See you soon!!
Atmosphere: 5
Food: 5
Service: 5
100%everything was excellentParking: 100%
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Panera Bacon Turkey Bravo Sandwich and Mac and Cheese You Pick 2
No very good experience at the counterI ordered a ham cheese and egg sandwich in a Ciabatta bread, and when I picked up my order from the counter, it was in Asiago breadDisappointed but the guy who prepared it brought the correct order to my tableVery nice service from him
Atmosphere: 4
Food: 4
Service: 3
I have to give a BIG shout out to Coby who works in the Bakery area. We came in Christmas Eve to pick up an online order and decided to get a bagel pack too. Coby was very polite and accommodated me on how I needed the bagels packed. He went above and beyond to make me happy. I haven’t been to Panera in a while but I’ll definitely be going more often now!
Atmosphere: 5
Food: 5
Service: 5