I order my food threw door dash ..AND THEY WAITED A GOOD 40 mins to say my order was picked up already they was lying…MY ORDER WASNT PICKED UP..My dasher was waiting…THIS NOT THE FIRST TIME I HAD PROBLEMS WITH THIS LOCATION ON SUMMIT….I WILL NEVER DO BUSINESS WITH THAT LOCATION AGAIN….NIGHT SHIFT JUST LAZY…
Atmosphere: 1
Food: 1
Service: 1
Maggie H
Said they was closed on Monday night at 9pma
Atmosphere: 1
Symone
I’m literally sick of this sonic it’s really shameful that every time I come I have an issue with something as mediocre as a fast food order. Posted below are two separate photos of the beverages I ordered. I ordered two blue coconut slushies with strawberries (nerds in one which they did not have). Tell me if anyone sees strawberries. There are literally specs. I even spoke to the cashier to ask if I could have more strawberries and was told one scoop is allowed that is not one scoop of strawberries. This literally happens every time I come there’s always an issue with an order or me missing something in my order it’s sad that this continuously happens. I’ve literally been coming here for over 7 years since I went to school nearby. I’m done. i spent an extra .80 cents per cup for the added strawberries!
Along with the crap service the app sucks! I’m now assuming at a certain time it’s cut off which happens ALOT at this location
Please do better
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Tots, Fries
Veronica Morgan
Best ice ever
Atmosphere: 4
Food: 4
Service: 4
Ruly Mel
They don't let you order at the kiosks. They ask that you through the drive thru. We asked for cheeseburgers and they gave us burgers with no cheese. They then took them back and still didn't add the cheese. It took them 3 tries to make 3 cheeseburgers. Heard them talking bad about us when I went inside to ask for cheese.
Atmosphere: 1
Food: 1
Service: 1
Tori
I ordered a number 4, with a blue raspberry slushy added nerds. They didn’t add the nerds and the burger tasted nasty and old even though I asked for it to be made fresh
Atmosphere: 4
Food: 1
Service: 5
Ryan A
Beat to heck location. Everything's ng falling apart. Staff got the order wrong, mischarged us, and was painfully slow. In fairness it was 11pm on a Thursday. Food was fine otherwise, Sonic standard.
Atmosphere: 1
Food: 3
Service: 1
Mina Bina
Worker under hood his car. Understandable things happen but maybe parking away from the drive thru would've been better.
OAN...fries were burnt..not even hot Oregon blast...Im unsure if maybe they were about to fix a chocolate shake and switch tops..im unsure but it messy
Mozzarella sticks not hot either.
I'm assuming it closing so they just do whatever but thats no excuse please do better because if it was your food then you would be mad as well.
Customer service wasn't bad the guy was polite...the young lady at window..Im going to assume that she is new so I'll leave it at 😒
No I do not want to speak to the shift manager b/c they were probably was there and should be replaced
Atmosphere: 2
Food: 1
Service: 3
Lucianno Young
Idk who the cook was tonight that made my Uber eats order that made my burger my who ever you is I fwu YN 🥷🏾 you did yo big one on that cause I don't even get food from summit but you showed out with that one this review completely for you
Bee Bee
Initially I said I was going to this location b/c the restaurants on Summit are trash especially their service. Today I was in line waiting…a young man came out saying if you go to the side they can get your order quicker. I went to the side and no one never came to take my order. All the cars that were in front of me went through the drive thru and the other cars that parked ordered and got their food. Here I am still at #8 and no one came to take my order neither advised it will one moment. I went to the Gate City location customer service and food was better. Quick and fast
They cheated us and did not care to correct THERE mistake. They didn't give us a receipt. Worst cst service i have seen in yrs. Cld them to inform them cause they lacked not giving us a receipt nothing they can do.. ck open everything up and ck your orders open up you sandwich ck it. You order double you get single and charge you for double... the ie managers on duty I'm sorry nothing I can do you don't have a receipt.. lost my business.
Atmosphere: 3
Food: 5
Service: 1
Kay Thomas
I’ve been three times this month for the “witches brew” I have a little addiction ? The kids that work there have been delightful. I have enjoyed each trip.
Atmosphere: 4
Food: 4
Service: 5
Carmen Jefferson
They couldn’t get the order together for nothing. I explained what drink I order 4 times and they still gave me the wrong thing I just pulled off because by then I was pissed
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mozzarella Sticks
KB_King
The dude hung up in my face…
Atmosphere: 1
Food: 3
Service: 1
Christopher J. Hayes
It used to be the best Sonic in the triad. Lately. Hasn't been as good. Slow service and the slushes taste funny.
Updated 10/17 For the second time in 2 months. I ordered ahead at this location and chose stall pickup. Once again, the screen prompt indicated that someone was coming to deliver my food. After 5 minutes, i pressed the button to check on the status again and the employee informed me that I needed to pull back through the drive thru. I ended up having to walk in and retrieve the order myself. No refund or free was offered for the inconvenience. I ended up having to email corporate.
Don't use the stalls at this location. Don't tip. Or just find somewhere else.
I order my food threw door dash ..AND THEY WAITED A GOOD 40 mins to say my order was picked up already they was lying…MY ORDER WASNT PICKED UP..My dasher was waiting…THIS NOT THE FIRST TIME I HAD PROBLEMS WITH THIS LOCATION ON SUMMIT….I WILL NEVER DO BUSINESS WITH THAT LOCATION AGAIN….NIGHT SHIFT JUST LAZY…
Atmosphere: 1
Food: 1
Service: 1
Said they was closed on Monday night at 9pma
Atmosphere: 1
I’m literally sick of this sonic it’s really shameful that every time I come I have an issue with something as mediocre as a fast food order. Posted below are two separate photos of the beverages I ordered. I ordered two blue coconut slushies with strawberries (nerds in one which they did not have). Tell me if anyone sees strawberries. There are literally specs. I even spoke to the cashier to ask if I could have more strawberries and was told one scoop is allowed that is not one scoop of strawberries. This literally happens every time I come there’s always an issue with an order or me missing something in my order it’s sad that this continuously happens. I’ve literally been coming here for over 7 years since I went to school nearby. I’m done. i spent an extra .80 cents per cup for the added strawberries!
Along with the crap service the app sucks! I’m now assuming at a certain time it’s cut off which happens ALOT at this location
Please do better
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Tots, Fries
Best ice ever
Atmosphere: 4
Food: 4
Service: 4
They don't let you order at the kiosks. They ask that you through the drive thru. We asked for cheeseburgers and they gave us burgers with no cheese. They then took them back and still didn't add the cheese. It took them 3 tries to make 3 cheeseburgers. Heard them talking bad about us when I went inside to ask for cheese.
Atmosphere: 1
Food: 1
Service: 1
I ordered a number 4, with a blue raspberry slushy added nerds. They didn’t add the nerds and the burger tasted nasty and old even though I asked for it to be made fresh
Atmosphere: 4
Food: 1
Service: 5
Beat to heck location. Everything's ng falling apart. Staff got the order wrong, mischarged us, and was painfully slow. In fairness it was 11pm on a Thursday. Food was fine otherwise, Sonic standard.
Atmosphere: 1
Food: 3
Service: 1
Worker under hood his car. Understandable things happen but maybe parking away from the drive thru would've been better.
OAN...fries were burnt..not even hot
Oregon blast...Im unsure if maybe they were about to fix a chocolate shake and switch tops..im unsure but it messy
Mozzarella sticks not hot either.
I'm assuming it closing so they just do whatever but thats no excuse please do better because if it was your food then you would be mad as well.
Customer service wasn't bad the guy was polite...the young lady at window..Im going to assume that she is new so I'll leave it at 😒
No I do not want to speak to the shift manager b/c they were probably was there and should be replaced
Atmosphere: 2
Food: 1
Service: 3
Idk who the cook was tonight that made my Uber eats order that made my burger my who ever you is I fwu YN 🥷🏾 you did yo big one on that cause I don't even get food from summit but you showed out with that one this review completely for you
Initially I said I was going to this location b/c the restaurants on Summit are trash especially their service. Today I was in line waiting…a young man came out saying if you go to the side they can get your order quicker. I went to the side and no one never came to take my order. All the cars that were in front of me went through the drive thru and the other cars that parked ordered and got their food. Here I am still at #8 and no one came to take my order neither advised it will one moment.
I went to the Gate City location customer service and food was better.
Quick and fast
Service: 1
Restaurantji Recommends
They cheated us and did not care to correct THERE mistake. They didn't give us a receipt. Worst cst service i have seen in yrs. Cld them to inform them cause they lacked not giving us a receipt nothing they can do.. ck open everything up and ck your orders open up you sandwich ck it. You order double you get single and charge you for double... the ie managers on duty I'm sorry nothing I can do you don't have a receipt.. lost my business.
Atmosphere: 3
Food: 5
Service: 1
I’ve been three times this month for the “witches brew” I have a little addiction ? The kids that work there have been delightful. I have enjoyed each trip.
Atmosphere: 4
Food: 4
Service: 5
They couldn’t get the order together for nothing. I explained what drink I order 4 times and they still gave me the wrong thing I just pulled off because by then I was pissed
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mozzarella Sticks
The dude hung up in my face…
Atmosphere: 1
Food: 3
Service: 1
It used to be the best Sonic in the triad. Lately. Hasn't been as good. Slow service and the slushes taste funny.
Updated 10/17 For the second time in 2 months. I ordered ahead at this location and chose stall pickup. Once again, the screen prompt indicated that someone was coming to deliver my food. After 5 minutes, i pressed the button to check on the status again and the employee informed me that I needed to pull back through the drive thru. I ended up having to walk in and retrieve the order myself. No refund or free was offered for the inconvenience. I ended up having to email corporate.
Don't use the stalls at this location. Don't tip. Or just find somewhere else.
Service: 1
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