Every visit to this location feels like a social experiment designed to see how much of a customer’s time and money they can waste before that customer gives up.
Less than two months ago, I stopped here before work with plenty of time to pick up a mobile order. I checked in on the app and waited at a stall for five minutes. No acknowledgment. No activity. Nothing. Since they clearly didn’t realize, or didn’t care, that I was there (despite the store not being busy), I went through the drive-thru instead. I was acknowledged, told to pull forward past the window… and then abandoned.
I sat there for THIRTY MINUTES. During that time, cars behind me gave up, parked, and went inside. I finally followed them, and magically, my food that was already 45 minutes late appeared in under three minutes once I walked inside. Apparently, the secret to being served at this location is to ignore the stalls, ignore the app, ignore the drive-thru, and just go inside. Otherwise, you could apparently sit outside indefinitely.
Fast-forward to tonight (12/13/25) at around 10:55 p.m. After a long shift at work, I made the mistake of giving this place another chance. I placed a mobile order for a milkshake and chicken bites, checked in, and parked at stall 15. A few minutes later, an employee came out and asked if I had an order ahead, information that should already be visible since I CHECKED IN ON THEIR SYSTEM.
I was then told the ice cream machine was “down,” which clearly meant it had already been cleaned for closing and they didn’t want to deal with it again. I was asked if I wanted something else to drink. No, I ordered a milkshake. That was the entire point of stopping here.
I requested a refund and was told I’d have to do it through the app. When I asked how to do that, the response was essentially, “I don’t know, I don’t know the app.” So now I have no milkshake, no refund, and seven dollars missing from my account with zero guidance on how to get it back.
This location excels at one thing: wasting customers’ time and money while offering absolutely no accountability, communication, or basic competence. If you enjoy being ignored, overcharged, and left to figure things out yourself, this is the place for you. Otherwise, save yourself the frustration and go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Denny Caldwell (Grinn)
We ordered a drink and tots via mobile. After waiting in our car for 10 minutes I went inside to see what was taking so long. The restaurant was empty except for another patron also waiting. After 5 more minutes I caught the attention of a worker. They helped with my order but it took yet another 5 minutes just to make the soda. When we got to the bottom of our drink, the spout from the drink machine was in our cup! I'll be sure to avoid this location in the future.
Atmosphere: 4
Food: 3
Service: 1
CJ Fox
Friendly staff with great customer service. I never have to wait for my food. Great family atmosphere on the inside and great for car dates on the outside. Wonderful food for a fast stop or family outing.
Atmosphere: 5
Food: 5
Service: 5
Chris Logos
SLOW! No one ahead of me and it still took forever with a simple order.
Atmosphere: 1
Food: 1
Service: 1
Brian Brian
The food is great but service is way to slow if
Atmosphere: 2
Food: 5
Service: 1
Darrell Brown
Outdoor toilet had door open and was clogged...made me nauseous so I didn't eat there.
Atmosphere: 1
Aaliyah Benitez
all i came here was for two drinks today. i paid at one of the drive in spots and waited for 30 minutes until someone finally came with our drinks. however they told us we didn’t pay… we saw them ring up the order again on the screen a minute before they came with our drinks. they told us to pull up to the drive through to situate it. i had to pull up my BANK STATEMENT clearly showing i paid for it and yet they said they never received the money. 40 mins and a whole lotta nothing later, we leave without even getting our drinks because we had to ‘pay again and come back for a refund’. if you wanna waste 40+ minutes for nothing and some horrible service, come here. you know it’s bad when the other sonic in greensboro warns you about this one
Atmosphere: 1
Food: 1
Service: 1
Shantia Harris
They ran out of drinks.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Oreo
zoilo ramos
Says they close at 12 Am but I came at 1150 and they wouldn’t take my order because they were “closed”
Atmosphere: 1
Service: 1
Skylar Christel
Ordered online came up didn’t have any of our drinks ice cream machine was down no marinara forgot our drink order twice and then didn’t have it, chose a different drink, didn’t have the syrup.
The 🍒 limeade is 🔥 The fried pickles were also good I recommend honey mustard with them Service was good, fast, friendly
Food: 4
Service: 5
Shakeyla R
Sonic in general is great but this location could use a revamp in terms of customer service. My last visit was so bad that I had need up cancelling my order. I would think it was just a one off but on my last few visits, the experience wasn’t favorable either.
Service: 1
Elaine Horton
It's getting better but they still need a lot of work
Atmosphere: 2
Food: 3
Service: 3
Heather Bryant
If you enjoy waiting 30 mins in the drive through for trash food and bad service then this is the place for you.
Atmosphere: 1
Food: 1
Service: 1
Bee Bee
Ended up stopping by this location after leaving the Summit location. I went through the drive thru…unlike Summit the line move pretty fast and the worker ( I believe Charity) was very pleasant and nice. The young lady working the drive thru window who took my money and gave me food was pleasant as well The sonic burger, tots, mozzarella sticks were hot and delicious. The all American hot didn’t taste too well. I believe the relish was too bitter.
The only thing that was missing was my marinara sauce and I didn’t receive any ketchup which I didn’t ask for but I don’t recall being asked if I needed any either. However, I was about the marinara sauce
Other that’s the only reason why I gave this 4 stars..missing sauce and the relish on the hotdog wasn’t too good
Every visit to this location feels like a social experiment designed to see how much of a customer’s time and money they can waste before that customer gives up.
Less than two months ago, I stopped here before work with plenty of time to pick up a mobile order. I checked in on the app and waited at a stall for five minutes. No acknowledgment. No activity. Nothing. Since they clearly didn’t realize, or didn’t care, that I was there (despite the store not being busy), I went through the drive-thru instead. I was acknowledged, told to pull forward past the window… and then abandoned.
I sat there for THIRTY MINUTES. During that time, cars behind me gave up, parked, and went inside. I finally followed them, and magically, my food that was already 45 minutes late appeared in under three minutes once I walked inside. Apparently, the secret to being served at this location is to ignore the stalls, ignore the app, ignore the drive-thru, and just go inside. Otherwise, you could apparently sit outside indefinitely.
Fast-forward to tonight (12/13/25) at around 10:55 p.m. After a long shift at work, I made the mistake of giving this place another chance. I placed a mobile order for a milkshake and chicken bites, checked in, and parked at stall 15. A few minutes later, an employee came out and asked if I had an order ahead, information that should already be visible since I CHECKED IN ON THEIR SYSTEM.
I was then told the ice cream machine was “down,” which clearly meant it had already been cleaned for closing and they didn’t want to deal with it again. I was asked if I wanted something else to drink. No, I ordered a milkshake. That was the entire point of stopping here.
I requested a refund and was told I’d have to do it through the app. When I asked how to do that, the response was essentially, “I don’t know, I don’t know the app.” So now I have no milkshake, no refund, and seven dollars missing from my account with zero guidance on how to get it back.
This location excels at one thing: wasting customers’ time and money while offering absolutely no accountability, communication, or basic competence. If you enjoy being ignored, overcharged, and left to figure things out yourself, this is the place for you. Otherwise, save yourself the frustration and go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
We ordered a drink and tots via mobile. After waiting in our car for 10 minutes I went inside to see what was taking so long. The restaurant was empty except for another patron also waiting. After 5 more minutes I caught the attention of a worker. They helped with my order but it took yet another 5 minutes just to make the soda. When we got to the bottom of our drink, the spout from the drink machine was in our cup! I'll be sure to avoid this location in the future.
Atmosphere: 4
Food: 3
Service: 1
Friendly staff with great customer service. I never have to wait for my food. Great family atmosphere on the inside and great for car dates on the outside. Wonderful food for a fast stop or family outing.
Atmosphere: 5
Food: 5
Service: 5
SLOW! No one ahead of me and it still took forever with a simple order.
Atmosphere: 1
Food: 1
Service: 1
The food is great but service is way to slow if
Atmosphere: 2
Food: 5
Service: 1
Outdoor toilet had door open and was clogged...made me nauseous so I didn't eat there.
Atmosphere: 1
all i came here was for two drinks today. i paid at one of the drive in spots and waited for 30 minutes until someone finally came with our drinks. however they told us we didn’t pay… we saw them ring up the order again on the screen a minute before they came with our drinks. they told us to pull up to the drive through to situate it. i had to pull up my BANK STATEMENT clearly showing i paid for it and yet they said they never received the money. 40 mins and a whole lotta nothing later, we leave without even getting our drinks because we had to ‘pay again and come back for a refund’. if you wanna waste 40+ minutes for nothing and some horrible service, come here. you know it’s bad when the other sonic in greensboro warns you about this one
Atmosphere: 1
Food: 1
Service: 1
They ran out of drinks.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Oreo
Says they close at 12 Am but I came at 1150 and they wouldn’t take my order because they were “closed”
Atmosphere: 1
Service: 1
Ordered online came up didn’t have any of our drinks ice cream machine was down no marinara forgot our drink order twice and then didn’t have it, chose a different drink, didn’t have the syrup.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
The 🍒 limeade is 🔥
The fried pickles were also good
I recommend honey mustard with them
Service was good, fast, friendly
Food: 4
Service: 5
Sonic in general is great but this location could use a revamp in terms of customer service. My last visit was so bad that I had need up cancelling my order. I would think it was just a one off but on my last few visits, the experience wasn’t favorable either.
Service: 1
It's getting better but they still need a lot of work
Atmosphere: 2
Food: 3
Service: 3
If you enjoy waiting 30 mins in the drive through for trash food and bad service then this is the place for you.
Atmosphere: 1
Food: 1
Service: 1
Ended up stopping by this location after leaving the Summit location. I went through the drive thru…unlike Summit the line move pretty fast and the worker ( I believe Charity) was very pleasant and nice. The young lady working the drive thru window who took my money and gave me food was pleasant as well
The sonic burger, tots, mozzarella sticks were hot and delicious. The all American hot didn’t taste too well. I believe the relish was too bitter.
The only thing that was missing was my marinara sauce and I didn’t receive any ketchup which I didn’t ask for but I don’t recall being asked if I needed any either. However, I was about the marinara sauce
Other that’s the only reason why I gave this 4 stars..missing sauce and the relish on the hotdog wasn’t too good
Food: 5
Service: 5
Recommended dishes: Tots, Cheeseburger
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